Lumi Therapy Omdömen 

Ordered pod max ultra ice bath. Arrived on time. Standard not great and bottom plug/drain leaks unless tightened extremely tight.

Also ordered two towel ponchos on 16th July. Not received these yet. Messaged Lumi 4 times and yet to receive any response reply.

I’d personally avoid dealing with this company again.

Ordered a Lumi Pod Pro, Mini Chiller 2 and mat mid July 2026 based on recommendations from friends who were customers prior to Lumi going into Administration and being bought by SNO Solutions.

All arrived next day without issue (Pod and Chiller via FedEx and mat via Royal Mail. After an initial positive start things went rapidly downhill. Parts were missing and parts were defective and there is no longer any Customer Support or any means of phoning.

The brass connections for the water input and output to the pod were missing - sourced from a plumbers merchant and one of the Polypropylene camlock connects for the Chiller hoses was split (sourced from a pneumatic hose supplier). Immediately contacted Lumi Customer Support via email and the website Contact Form. After 2 weeks - still no response.

On a positive the pod and Chiller are now working and the quality seems ok - but very early days.

I feel Lumi Therapy are best avoided now SNO Solutions have taken them over on the grounds that shipments are defective and little chance of remedy as there appears to be no means of contacting them.

I ordered a (Grey) Pro Pod and Mini Chiller Bundle which arrived within a few days. When opening the pod i realised they had sent the Duo Pod in error. Having carefully repacked the DUO back into the box and notified LUMI i was advised that a courier would contact me for collection. I am still waiting for that contact and have sent several emails to LUMI - all unanswered. They even suggested i keep the Duo (as it is more expensive) but i prefer the upright (solid) pod style and want a smaller footprint in my compact garden. The pro is also taller and looks more secure, so more suited for when my grandkids visit. So i am still waiting to use the equipment i paid for.
I will revisit the rating when i get the product i ordered but for now my recommendation is to avoid LUMI.

Received a Lumi Recovery Pod Pro as a gift. Within 6 weeks of first use it started losing air pressure and deflating. Lumi support replaced the base in October 2024, which resolved it initially.

About a year later, the replacement base developed the exact same fault, plus the seam where the base material meets the wall material has separated, causing a leak. I reported this to Lumi customer support on 8 September 2025 with photos as requested, followed up on 13 and 19 September 2025, and have had no reply since. I chased again in August 2026, nearly a year later, and still nothing.

Two units failing the same way suggests a manufacturing defect rather than wear and tear, and a year of silence from support is not acceptable for a product at this price point. I've now had to raise this formally citing the Consumer Rights Act, as email support has gone completely unanswered.

Would not recommend based on both the product durability and the total lack of aftercare when things go wrong.

I popped in for support ref my lid, Karl phoned boss up, and I had a lovely chat very helpful and sorted my lid out and with this I am now looking at buying a pod with the chiller which as was able to view. Very happy. Excellent service

I'd probably avoid LUMI altogether due to their customer service.

Ordered the Ultra pod, which arrived damaged (ripped interior - so would flood interior lining immediately).

LUMI initially super responsive, and shipped replacement out ASAP, was impressed.

Decided not for me, due to space in garden + initiated a return, including sending back the damaged original order.

Crickets, for 2+ weeks until forcing a reply - which then suggested booking in with FedEx on own. Eventually shipped back via FedEx but still 4 weeks later awaiting an update on refund and confirmation of return complete.

2 months from purchase and still c. £100 out of pocket.

Either they can't keep up with demand, or they are dropshipping and have poor customer service flow set up.

Either leaves a sour taste.

I purchased a Lumi Pod with high expectations, particularly as I chose the more expensive model for its expected durability and longevity. I had previously owned a cheaper tub, which unfortunately split after around a year, so I decided to invest more in the hope of getting a higher-quality product.

Unfortunately, there were problems from the very beginning. The initial delivery did not go smoothly, and the very first time I needed to re-inflate the pod after washing it, the inflation valve failed, making the pod completely unusable.

I contacted Lumi and, to their credit, they confirmed the pod was faulty and approved a warranty replacement.

However, that is where the problems began. Lumi arranged for their courier to collect the faulty pod, but the courier failed to attend on the agreed day, despite me waiting in all day. Since then, I have repeatedly contacted Lumi for an update, but my emails have gone unanswered.

The most frustrating part is that this has all happened during the summer, which is the main time I wanted to use the pod. Weeks have now passed and I have been left without a working product through no fault of my own.

I fully appreciate that manufacturing faults can happen with any product, but what really matters is how a company responds when things go wrong. Unfortunately, the after-sales service and communication have been extremely disappointing. My warranty replacement was approved, yet I am still waiting with no meaningful update or even the courtesy of a reply to my recent emails.

I woukd not Lumi based on their quality of product and awful customer service. Go elsewhere and dont waste you money!

Pod max is terrible quality... only has about a year lifespan, then falls apart. Customer service is not replying :(

Non existent customer service. No contact number despite having a call center icon on website. Chat function doesn't work. I am still awaiting an order for filters from a month ago and have requested a refund twice. I have also emailed twice re. the warranty on my Mini Chiller 2 which doesn't chill.

My chiller, brand new, doesn’t work. I wrote a lot of emails and I don’t have any answer. What I have to do???

I bought a Lumi max pod second hand, but the box was still sealed and everything inside was clearly factory packaged and never opened. All was well for a couple of months and then the seam started to tear, eventually the inner liner started to pop out through the tear. No problem, I thought, faults happen. I got in touch with them to ask about repair, being very clear that I knew I would have to pay for this. Crickets, no response at all. I followed up three times in four weeks and didn't get anything apart from an automated acknowledgement of my email.
So, the pod is useless and I've replaced with another brand. The complete lack of customer service or communication whatsoever is the driving force behind this review. Faults happen, but if you simply don't acknowledge them then that's an issue.

I ordered the lumi spa mini chiller 2 on the 4th of July 2026 , which came a few days later . The delivery driver is seen on my ring doorbell drop it on the ground and leave it upside down at my front door even though the box says fragile and this way up with very clear labels.
This aside we tried to se it up to find it was broken and on looking back on ring doorbell observed the way it was manually handled. I then reached out to lumi therapy regarding the broken £700 item I had purchased from them and explained it was broken and unusable . I received an automatic reply stating I would get an update within 5 working days . I thereafter sent a further email after recieving no response and have now sent 4 emails since . I have a faulty item from there company which cost me a lot of money and not once have they got back to me to resolve the matter and it's now 3 weeks later . I'm very disheartened by this service and will be taking this further if I have no response this week .

Chiller broke down right after installing it. Wrote them 3 emails, no respones since 6 weeks. Sell and disappear... used to be a good company but never expected this.

The products arrived with the wrong connectors and after using it for 10 days the thub broke and was automatically deflated. I have sent email, opened tickets and got no answer for two weeks now. The customer center basically doesn t exist. And it is not cheap. I am still waiting for someone to answer me.

Delivered an ice bath that had clearly been previously repaired was covered in water marks as if it had been previously used and returned.
Eventually responded to email repairs and offered a 20% discount.
Crooks. Return organised next week so will see how this process goes and update accordingly.
Unfortunately this is one to avoid 🙈

AVOID !!
As evidenced by all the latest reviews here and a significant number of Facebook and Instagram comments, this company has all but disappeared. The original Lumi company has been taken over and how they're still trading at all baffles me - presumably just selling to people who haven't heard the horror stories.

No one can get a response by email and there doesn't seem to be any other way of contacting them.

By contrast I bought a sauna from Myomaster; although there was initially an issue to resolve, it was escalated and dealt with quickly and very much to my satisfaction.

I repeat - AVOID LUMI, and that's a message coming from hundreds or thousands of highly dissatisfied customers.

Awful experience broke within a week and they dont care less. Avoid better ones on market.

Defective item pro tub, defective replacement. They charged me for the missing parts and never sent it or responded to my emails.

Bunch of shady people

Ice bath failed within a month and refused to cover on warranty.

I had their pro duo ice bath with their chiller setup so spent best part of a grand with them. In less than a month and having only been used a handful of times, one of the seams on the inside of the ice bath failed and started to leak air. There are no phone numbers to contact so sent an email detailing the problem with photos attached. Took a week to reply and said sure no problem we will replace and arrange collection of yours. However they then sent another email a couple days later saying they’ve changed their mind and do not want to replace it. It’s disgusting that they can do this when the ice bath is not repairable as the leak is coming from behind the seam so any attempt to repair it just results in air escaping along the ridge if the seam.

Go buy from MYO Master. Their customer service is way better and product is better too.

Bought a Lumi ice bath at Christmas for my wife. Less than a 5 months later splits started appearing where the support legs are slotted into the bath. Then the entire outer skin ripped open revealing the black inner lining. Then water poured out the bath. Its totally broken. Been used less than 10 times total before it fell apart.

Contacted Lumi via there online form and sent two emails to there customer service team. I had heard nothing nada from them no reply other than automated email saying they received message.

DO NOT BUY anything from this company. After messaging them and reading there terms they state that damage caused by sunlight is not covered by there warranty ..so unless you use this "outdoor" ice bath inside a light proof box any breakages failures of the product apparently isn't covered by there guarantee. Still have not heard anything from them i sent photos etc Nothing!