Lulabay Omdömen 502

The loveliest lady to deal with, great company, great products, ordered some Pyjamas for my nieces 21st, they were superb, exactly as described, and packaged lovely.
Would highly recommend this seller! And would most certainly purchase from them again. 5 ⭐️

I bought a dressing gown and slipper set for my niece for Xmas.
I was unsure of sizing as she is 12 and got a reply back really quick. Customer service is fab and my niece loved them. They felt really cosy.

Great product. So fluffy and received it very quickly. Definitely recommend.

Great product of high quality and very fast delivery. Other half was very happy with her personalised PJs - thanks!

Brilliant service from ordering to delivery! Lovely quality and excellent personal customer service! Quick response and questions answered in relation to colours and stitching. Lovely gift for our grandson and excited to give it to him - great quality and well finished cuddly! Thank you Lulabay!

The luluby team were very easy to communicate with , they responded to me with quick and also helped deliver what I needed ontime. The robe was soo cute and the person I gifted it for absolutely loved it. Definitely recommend it

Absolutely shocking customer service. Think twice before placing an order with this company. Order a special birthday present for my pregnant wife, it came with poor stitching quality. Emailed the customer service team, 2 weeks went by and didn’t get a response. Decide to message them on a different social media platform (instagram) and were as useful as a chocolate teapot.

Zero stars.

They lost my order and customer services haven’t responded in over 10 days. DO NOT trust this company to order a baby gift to Ireland.

This company went above and beyond to help me when I realised I didn't change the colour of the name - I chose a grey teddy with silver writing and it wasn't visible so they sent me a new one out free of charge. The quality is amazing, so thick and the embroidery is spot on. Super fast delivery too xx

Excellent service
Just what I needed as using the bibs for name places at my wedding. Lovely quality and delivered well within the time frame

As described in the picture, I received a personalised dressing gown for my granddaughter. The quality was good and delivery was very quick.
I would recommend this supplier.

My mum absolutely loved her dressing gown! It's so lovely, soft and with her name on it as well. Very prompt delivery. Thank you for making her so happy!

Absolutely over the moon with my purchase.

This robe was made with quality material and is much thicker than I expected. My son is 3 and could wear it for a couple more years. Fast shipping too

Gorgeous personalised dressing gown. It was a gift and she said it is the nicest dressing gown she has ever had. Amazing quality, quick delivery, great price, what more can you ask for. Thank you.

Great service came before due date, good quality, embroidery is spot on and makes a lovely gift. Fits to size too.
Thank you for you'r service 😊

Ordered Pyjamas for my partner, for Christmas. They were delivered with no issues, however, when gifted on Christmas Day, we noticed that a button was missing from the top and there wasn’t a spare included as I would typically expect to see.

I emailed on Christmas Day (not expecting an instant reply of course), heard nothing back, so chased them, heard nothing back so chased again on the 3rd Jan and still nothing.

I have raised this as a dispute to get my money back.

Looking through other reviews, it seems they do not respond to any emails.

Avoid

I bought 2 name engraved robes for my grandsons. One for a 3 month old and one for a 3 year old, had a had time finding matching robes until Lulabay. They had beautiful soft and cozy robes in a camo print that everybody loved. Great after a bath because they are so soft against the skin. They arrived to Massachusetts quickly, I would certainly buy from Lulabay again when it's time for bigger sizes!! Thank you Lulabay.

I would like to warn anyone buying from this company not to. I ordered four sets of PJs for Christmas on the 3 rd December. Promised delivery within a few days, however after two weeks , still nothing. I contacted them via customer services and phone and no one got back to me. I then sent another five emails and was finally told that they would be with me by special delivery by the 31 st. I had obviously missed Christmas , they were all gifts, so I had four god children with no presents. However the promise they were coming was slightly comforting. I have not received my products , an explanation or a refund. I have emailed over 10 times without success and no explanation. My money has been taken and basically that is stealing. Please pass this message on. Do not trust this company. You will be very disappointed and you will not hear from them, they will however take your money. My bank is currently investigating. It is very sad as needed only an explanation or my money back if the goods couldn’t be supplied. Please be warned.