Luceco  Omdömen 

Luceco, the parent company of SyncEV, has shown an unacceptable lack of responsibility for their chargers and partnerships. My SyncEV charger has been rendered nearly useless due to issues with the EV Energy app, which they rely on for smart charging. The problem stems from broken functionality with the Octopus Agile tariff, where the charger starts at fixed times regardless of price settings, leading to unnecessarily high electricity costs.

When I reached out to SyncEV, they claimed the issue wasn’t theirs to fix because the app is managed by EV Energy. However, neither company has provided a solution or any timeline for resolving this problem. Luceco, as the parent company, should be taking ownership of these failures instead of leaving customers stuck with faulty equipment.

Support has been dismissive and unhelpful. They closed my case without resolving anything and seem to expect customers to wait indefinitely for EV Energy to fix the issue. There’s no plan, no backup solution, and no transparency about what they’re doing to ensure this doesn’t happen to others.

It’s also concerning that Luceco doesn’t seem to value its customers enough to ensure its products work as advertised. Their partnership with EV Energy appears broken, and customers are left paying the price for their mismanagement.

I strongly advise anyone considering purchasing a SyncEV charger or any product under Luceco’s umbrella to think twice. The lack of reliability in their products, coupled with terrible customer service and no accountability, makes them a poor choice. Until they take these issues seriously and prioritize their customers, I cannot recommend this company at all.

1.5W Wall Light with PIR Sensor. As easy to throw away as it is to fit. Wastes its own energy by staying on more or less permanently at night, albeit at a lower setting. In autumn and winter it doesn't get enough sunlight and so fails altogether when most you need it. Shall revert to wiring one to the mains, which worked whether the sun had shone or not. Fun for all the family for a fortnight.

If I could give this “security light” a zero star rating I would do so, yes it’s bright and the time it stays on is adequate however the claim of 10 Metre PIR motion sensor is a joke, 10 feet more like, totally useless, what a waste of over £30

Faulty after 2.5 years. Bulb very dim so pointless. Other brand security light at front of garage still going after 3 years.

I bought a luceco security LED floodlight to replace a halogen one that had worked well for 12 years or more. The new light worked for a few months then failed. Now, when activated, light just flickers dimly instead of proper illumination. (It was also less adaptable in direction and sensitivity than the old light at installation time, but that was a relatively minor issue compared to the failure.) My verdict: very poor quality unreliable product.

Old halogen garden floodlight must have worked for 15 years+. Floodlight was moved to side of conservatory so we chose a Luceco twistable IR LED mains powered floodlight. Within a couple of months it would no longer turn off after detecting movement and now it just flickers dimly with some of the LEDs in the panel off so it can no longer even be used from the main switch either. Complete junk...

Good to deal with until something does wrong, emails ignored customer service poor

Fully kitted out a house in bg nexus sockets and switches, some have started to fail after 2 years and bg dont want to know even though theres a 10 year warranty, whats worse i cant buy new to replace them as the colour has discontinued. Further to this i bought switches 4 months ago for an extension, ive gone to buy sockets to match and the sockets have been discontinued. Bg keep repeating i should go back to the retailer even though ive told bg the retailer wont take them back and doesnt solve the problem of not matching the rest of the house. Then they rudely decided to close the case without any resolution. Useless customer service, useless company. Will never buy anything from them again.

I bought a Luceco led with detached solar panel after two cheap Chinese made floodlights bought from AliExpress both died in a row in short time. This is more expensive but so much better in quality. It has been lighting my garden for more than a year now without any issue at all. Quality product works out cheaper in the long run.

I totally agree with the previous review.

I have 3 Led batons at £44 each which now 2 have failed ,customer service was no help not even spare parts or repair so please do not buy Master Plug ..

Total Landfill because of poor construction.

My LED floodlight expired shortly after the warranty expired. Judging by reviews left on this website to me it seems Luceco makes products that conform to planned obsolescence design principles.

"Planned obsolescence describes a strategy of deliberately ensuring that the current version of a given product will become out of date or useless within a known time period. This proactive move guarantees that consumers will seek replacements in the future, thus bolstering demand."

The support team is anonymous. I felt like I was dealing with a faceless unsympathetic organisation. Unapologetic and non existent empathy is the best way to describe my interaction with them.

Masterplug EV charger generates a fault – usually immediately, but occasionally after a few minutes.

Luceco (who now own Masterplug) say that I need a separate circuit dedicated to EV charging – despite there being no mention of this in the product literature (which explicitly says that it "uses a standard domestic 3 pin socket") and the expectation that a "Granny Charger" will work at your granny's (who's unlikely to have such a circuit).

I had a problem with faulty LED worklight. As it was more than 12 months but less than 24 they asked me to return it to them, at their expense. A short while later a brand new light arrived. Can't complain about that!

Bought a Luceco exterior decorative E27 coach lantern which was to be installed by an experienced electrician, on opening the box it became obvious that the included instructions bore no relationship to the product inside. On contacting Luceco customer services, my electrician was told to email them with photographs, which he did and was told he would receive a response in 24 hours, no help at all when a paid electrician is trying to install it on the day and has other jobs lined up ! After this lucecos response was to ask for more photos of the box which were sent and they then asked for more photos of the box, they didn't appear to have a clue !! The electrician returned at a later date and managed to get the light working but not how it's described on the box or instructions.

Poor quality service and aftercare. Brought their floodlights from toolstation and the screwfix. 4 in total and 3 failed after 12 months soon as the shop 12 months cover ran out. Was told to contact luceco but said they cant help as product warranty ran out. How can 3 of the same products sensor go bad so quick. Who expects to replace their floodlight every year? Unless company and no help. Avoid their products and Wessex ones to as they're made from the same company.

Fitted 30 downright to the one household in the last year
4 have failed ie flashing
Have returned to screw fix who have replaced

I have had two Luceco Led spotlights the first lasted just short of 12 months and was replaced under warranty , the replacement lasted slightly longer,about 15 months . They are quite expensive for an LED light so I had hoped for much better . Now replaced with a less expensive make that gives a 3 year warranty . Will see how that one gets on. I have two other halogen p.i.r security lights both fitted over 20 years ago. The
bulbs on these last on average 5/6 years.

EV Car Charger - Pin sheared off, escalated to Gareth Yeomans but just kept to the script that "it was over the 12 Month Period". It last under 2 Years - a £180 Car Charger. They wouldn't take it back for repair or offer anything as a gesture of goodwill. Pretty poor policies & customer service.

Bought a Master plug Adaptor with two USB charge sockets. It failed after only a couple of months occasional use. I will not be buying any more of this companies and the associated brands products Also look reviews for Master Plug