I have to agree with other reviewers. In particular the returns policy is unacceptable. I received a grey long sleeve polo sweater. I was disappointed as soon as I saw it. Did not look like the photog... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a pair of tapered, pleated linen trousers, which are cute and true to size. However, the linen is low/average quality. I have other linen pants from Ravella and Escada, which are gorgeous and t... Se mer
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Impossible to return items I sent back a shirt that was so creased with threads hanging off it once received they refuse acceptance of the parcel to it then get sent back to me in the UK emails go una... Se mer
I had a sizing issue with my order and trying to get help from Lu-Ciee was an absolute nightmare. Their customer service is seriously poor. It took forever to even get a response and when I did it was... Se mer
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Företagsinformation
Skrivet av företaget
A woman led sustainable fashion and lifestyle brand. We design and produce eco-conscious styles carefully crafted from natural materials with a focus on purposeful and clean design, subtle texture and minimal detailing. All confirming femininity, timelessness and minimalism as an integral part of the l u • c i e e framework.
Kontaktuppgifter
Jl. Canggu Padang Linjong, 80361, Kabupaten Badung, Indonesien
- +6281246073538
- hello@lu-ciee.com
- lu-ciee.com
2,0
Dålig
49 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sizing wrong & exchanging ££££££££
First of all SIZING- bought the green suede loafer in 39 and they were huge. I liked them enough that I wanted an exchange. I contacted CS who gave me an address to return them in the Czech Republic. They said to list the value as a £10 gift. Dodgy! Also, I had to cover the cost of postage from a reputable carrier, which amounted to £45-£50… this is UNACCEPTABLE .The loafers were £187 so adding an extra £50 to the purchase price to exchange is ridiculous AND sadly prevent me from buying from them ever again. Which is shame as the quality of their clothes are quite good. IF they change this policy then I may be coaxed to return as a customer.
4 november 2024
Omdöme utan inbjudan
Svar från luciee
Dear Daniella, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the return process didn’t meet your expectations, and we appreciate your candid comments.
We’re glad you liked the loafers — we take pride in the quality of our products, and we’re truly sorry that the sizing didn’t work out for you. We're continuing to refine our size guidance to help customers make more confident choices.
Regarding return shipping:
As a small independent brand, our current policy — which is outlined on our website — does require customers to cover the cost of return shipping. This is a common practice among smaller labels that operate internationally, though we fully understand it can be frustrating, especially for customers in the UK returning items to our EU-based warehouse.
As for the customs value declaration request was intended to help avoid unnecessary fees upon arrival which would need to be covered by the sender— but we take your feedback seriously and will review the language used, as it should never come across as unprofessional or “dodgy.”
We truly value your support and your feedback. If you're open to it, we'd love the chance to speak further and make things right — please feel free to reach out to our customer service team again referencing this review.
We truly hope to welcome you back in the future and thank you again for both your praise and your honesty — it helps us improve.
Stay clear!
I ordered mules from this company and I didn’t check their return policy. They only offer exchange or credit!
They are based in Bali, it costs a lot to post your item, then you pay duty and they don’t pick it up from the post office for weeks so clearly they don’t have a business that can receive goods. The owner did communicate with me and it as a very long process with me chasing up with Aust and Indonesia post as to where the goods were located. Consequently I have a substantial credit with them that I won’t be using as it will cost me so much to buy something else. Their products are very expensive and clearly from other reviews(which unfortunately I didn’t read before ordering) are poor quality. Stay away from this company, total rip off!
10 november 2024
Omdöme utan inbjudan
Svar från luciee
Dear Celeste, thank you for your feedback — we’re sorry to hear that your experience wasn’t as smooth as it should have been.
Our return policy, which offers exchange or store credit, is clearly outlined at checkout and on our website. As a small independent brand, we don't offer refunds on returned items, unless faulty. We understand this may be disappointing if you were expecting otherwise.
For customers in Australia, returns are directed to our studio in Indonesia, which can involve slower processing times due to customs and local delivery logistics. While this is not ideal, it’s currently the most efficient solution available to us to service customers in Australia.
We’re glad our team stayed in communication throughout and helped locate your returned parcel, though we agree the process took longer than anyone would have liked.
We’re sorry to hear you won’t be using your credit. We’re proud of the quality of our pieces and are continually working to improve all aspects of our service.
Thank you again for your honest feedback — it helps us grow.
Kind regards
This has to be the worst clothes in the…
This has to be the worst clothes in the world. Check out the reviews and be warned before you buy. Fabric is cheap and sizing relates to very tiny prople
23 september 2024
Omdöme utan inbjudan
Never received order
Never received order. Used tracking service through their links and they tried to steal $47 from me saying they needed my credit card to pay a refundable $1. Wow. Scam.
18 augusti 2024
Omdöme utan inbjudan
Svar från luciee
Dear Mara, thank you for your feedback. We're glad to see that your order has since been delivered and that our team was able to assist you with the tracking issue.
To clarify, we never request credit card details for tracking or any post-purchase fees. It appears the link you accessed was from a third-party scam site, which unfortunately can happen if unofficial tracking links are used. We're always here to help ensure you're using the correct and secure channels.
If you have any further concerns, don’t hesitate to reach out — we’re happy to assist.
Kind regards,
hello@lu-ciee.com
Incorrect sizing
Incorrect sizing, misleading information ‘Stating true to European sizing” for shoes, but the sizing is completely out of line with European standards. NO REFUNDS, only credit notes. Costly return. Stay away!
24 augusti 2024
Omdöme utan inbjudan
Svar från luciee
Thank you for your feedback — we're sorry to hear the sizing didn’t meet your expectations.
We do our best to provide accurate sizing guidance, and we understand how frustrating it can be when the fit feels off. We're currently reviewing our sizing recommendations to ensure they’re as clear and consistent as possible.
As noted in our return policy at checkout, we offer store credit for returns rather than refunds, and return shipping costs are the responsibility of the customer. We recognize this isn’t ideal for everyone, and we’re actively exploring ways to improve the process.
We appreciate your honest input and hope to provide a better experience in the future.
Kind regards,
hello@lu-ciee.com
Very poor quality, Fraudulent Company
Very poor quality - items don’t look like the Photos. Poor material, while being very expensive.
The team does not want to comply with Dutch law that mandates to refund the money when an order is returned. They don’t want to return money - which is fraudulent! Luciee simply does not respond to e-mails anymore..
They remove reviews & post on Instagram. so that all looks great. Very dissapointing and unfair.
I will start a legal procedure as it is inacceptabel that they simply don’t respond.
9 juli 2024
Omdöme utan inbjudan
Svar från luciee
Dear Veronique, we’re sorry to hear you’re disappointed with your purchase and your experience. Please allow us to clarify a few important points.
The items you ordered were purchased during our sale, and as clearly stated in our return policy at the time of purchase, sale items are not eligible for refunds — this is standard practice for many small, independent brands. In such cases, we offer store credit for returned items.
Accusations of fraud are unfair to our team, who are working hard to support customers — especially during high-volume sale periods that can cause delays in response times.
We value all feedback, even when it is critical, as it helps us improve.
If you haven’t already, please reach out again to our support team with your order details. We’re happy to review your case and resolve it in line with our policies.
Kind regards,
hello@lu-ciee.com
The items arrived and were nothing like…
The items arrived and were nothing like the shirts advertised. Refused to give me a refund and told me to ship them back to Czech Republic as a gift (to avoid customs) for credit note. All very dodgy
1 juni 2024
Omdöme utan inbjudan
Svar från luciee
Dear Benton, thank you for your feedback. We're genuinely sorry to hear that you were disappointed with your order and the return process.
We take great care to present our products as accurately as possible through detailed photography and descriptions. If the items you received were not as expected, we sincerely apologize — and we’d be happy to review this further if you’re willing to reach out with more details.
As outlined in our return policy, we do accept returns for store credit, unless faulty, and returns are processed at our warehouse in the Czech Republic. We understand that international return shipping can be inconvenient, which is why we suggested declaring the parcel as a gift — this is a common practice to help customers avoid unexpected customs fees, which they would otherwise be responsible for. It was not intended to be misleading, and we take your concern seriously.
While we currently operate on a store credit basis for returned items, we understand that this may not suit everyone. We’re a small, independent brand doing our best to grow responsibly while serving a global customer base — and feedback like yours helps us improve.
If you’d be open to continuing the conversation, we’d love to try and resolve this with you directly. Please feel free to get in touch with our support team so we can assist further.
Warm regards
hello@lu-ciee.com
No refunds for returns - credit notes only & a costly process
Just be aware that no refunds are given for returns, only credit notes or exchanges. While this is stated under the Returns section of the website, it is so unusual to not offer a full refund these days, I didn't check - and got caught out. The issue is then compounded because this business is based in the Czech Republic, so when you return the item from the UK, you pay a fair bit for return postage then pay 15€ postage again to order a new item - and run the risk of issues with customs. The customer service is another challenge - it's not very quick so you might have to wait a few days for a response, and even then you don't always get your questions answered. I am waiting for my replacement blouse and am sure the quality will be fine, but it's been frustrating.
10 februari 2024
Omdöme utan inbjudan
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