luciee Omdömen 

49
•
TrustScore 2 av 5

2,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

I have to agree with other reviewers. In particular the returns policy is unacceptable. I received a grey long sleeve polo sweater. I was disappointed as soon as I saw it. Did not look like the photog... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Bought a pair of tapered, pleated linen trousers, which are cute and true to size. However, the linen is low/average quality. I have other linen pants from Ravella and Escada, which are gorgeous and t... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Impossible to return items I sent back a shirt that was so creased with threads hanging off it once received they refuse acceptance of the parcel to it then get sent back to me in the UK emails go una... Se mer

Betygsatt 2 av 5 stjärnor

I had a sizing issue with my order and trying to get help from Lu-Ciee was an absolute nightmare. Their customer service is seriously poor. It took forever to even get a response and when I did it was... Se mer

Företaget har svarat

Företagsinformation

  1. Damklädesbutik

Skrivet av företaget

A woman led sustainable fashion and lifestyle brand. We design and produce eco-conscious styles carefully crafted from natural materials with a focus on purposeful and clean design, subtle texture and minimal detailing. All confirming femininity, timelessness and minimalism as an integral part of the l u • c i e e framework.


Kontaktuppgifter

2,0

Dålig

TrustScore 2 av 5

49 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 81 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,0

Alla omdömen

(49)

11 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Unclear Policies

They should revise the return and refunds policy. If I don’t like something I should have flexibility to return and seek my refund. I was forced to buy something else.

5 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Two lovely maternity dresses for my wife

I bought a lovely white dress for my wife as a maternity gift, and she was genuinely thrilled with it. The fabric, the fit, the details — everything felt high quality and beautifully made. It’s rare to find clothing that looks elegant and still feels personal, but this brand delivers. The customer service team was helpful when I had a couple of questions before ordering, which made the whole experience really smooth. I bought a 2nd one in black once we found out she was expecting once again!

10 december 2024
Betygsatt 2 av 5 stjärnor

Lange wachttijd na bestelling

Lange wachttijd na bestelling.
Ondermaatse kwaliteit voor de prijs. Oogt veel mooier op Instagram dan in het echt.
Er zijn prijs-kwaliteit veel betere alternatieven voor puur linnen.

3 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Seriously Bad Experience

My whole experience with Lu-Ciee was just awful. From realizing the clothes were such low quality, to the endless fight with their poor customer service, it was a headache from start to finish. And don't even get me started on their problematic returns process. Never, ever again.

25 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the materials & designs

I have been following the brand from the start and I love it !!! Fan of their cotton which is really soft and good quality, as well as the flowy designs. Simple pieces with an edge, easy to mix and match but create a special look 💜

28 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality beautiful wonderful

I’ve collected a few pieces from this brand over time and they’re easily some of my most-worn items. The designs are effortless but feel elevated, and the quality really holds up. I love that I don’t have to compromise on style to shop more consciously. Also, the team is super responsive and kind — you can tell they care. Can’t wait to see what they drop next.

5 maj 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Customer Service What Customer Service

I had a sizing issue with my order and trying to get help from Lu-Ciee was an absolute nightmare. Their customer service is seriously poor. It took forever to even get a response and when I did it was just some canned reply that didn't help at all. It felt like they just don't care about their customers.

15 mars 2025
Omdöme utan inbjudan
Logotyp för luciee

Svar från luciee

Thank you for taking the time to share your feedback — we're genuinely sorry to hear about your experience.

We understand how frustrating it must have been to deal with a sizing issue and not feel supported during the process. That’s not the level of care or responsiveness we aim to provide, and we’re truly sorry.

We would love the chance to make this right for you.

If you're open to it, please email us at hello@lu-ciee.com with your order number — we’d be grateful for the opportunity to turn this experience around.

Warm regards, luciee team

Betygsatt 5 av 5 stjärnor

A brand that listens and evolves for good things

It’s rare to come across a brand that truly evolves. I’ve seen some of the criticism here about the return policy, and it’s worth noting they’ve made real changes—EU customers can now get refunds, which wasn’t the case before. That kind of shift speaks volumes. My own experience was excellent: the clothing was beautiful, well-crafted, and arrived in careful, minimal packaging. When I reached out with a question, the team responded with care and clarity. Not every brand listens and improves—this one does, and that matters to me.

4 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful clothes

I’ve been following this brand for a while and finally placed my first order recently—so glad I did. The pieces are beautifully made and feel like they’ll last forever, which is exactly why I shop slow fashion. I also noticed they’ve updated their returns policy to offer refunds for European customers, which gave me extra confidence when placing my order. Customer service was prompt, friendly, and transparent throughout. It feels good to support a brand that’s evolving and listening to its community.

19 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very elegant and sustainable clothing


Exceptional quality and flawless service. The garments are well-constructed, timeless, and made to last—exactly what you want from a slow fashion brand. Customer care was proactive and genuinely helpful. A standout experience from start to finish.

23 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I first bought the ramie blouse and…

I first bought the ramie blouse and then I was so impressed I got a few more linen items. The fabric is soft and feels alive, and they all just effortlessly goe together.

What really won me over, is how genuinely thoughtful everything feels. Even the dies are natural. This company isn’t just checking boxes—they care, and it shows in the smallest details, even down to how they helped me with my order.

I've washed and worn these pieces over and over, and they’re aging beautifully. No pilling, just slow wear in the best way. They slowly became my favorite pieces to reach for.

It’s rare to find a brand that feels this close to the earth without compromising quality or style. Knowing it's a small woman led company, and not some fast-fashion nonsense, I know I will be back for more.

19 maj 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Totally Bummer Quality

I was pumped for my Lu-Ciee order, but what a letdown. The clothes are just super low quality especially for what they charge. After just one wash it already looked like I don't owned it for years and the seams were starting to go. Seriously overpriced products for these kind of things. Just skip it.

15 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Truthfully quality poor…but worst part…

Truthfully quality poor…but worst part is you have to return to Czechoslovakia at your own expense…and then…you only get store credit…no refund….and it does NOT tell you this unless you look up their return policy. Just awful. I’m keeping as I’m stuck with it and it’s not worth the effort or expense to get a store credit. Good luck to them staying in business.

17 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

READ all the reviews before order…

Make sure you read the reviews before ordering. No money returns ? is this legal ?.
Prices (€ 225 for a shirt) does not match the bad quality at all. Design is not applicable to the photos.

3 april 2025
Omdöme utan inbjudan
Logotyp för luciee

Svar från luciee

Dear Caroline, thank you for sharing your feedback. We're sorry to hear that you were disappointed with your purchase.

We want to clarify that, as stated in our return policy, we offer store credit for returns rather than refunds. This is clearly communicated at checkout and on our website. We understand that this may not be ideal for every customer, but it’s part of our current policy as a small, independent brand.

We take quality seriously and strive to accurately represent our products through detailed photos and descriptions. We’re sorry to hear that the design didn’t meet your expectations — we always appreciate feedback that helps us improve.

If you’d like to discuss your concerns further, please feel free to reach out to our customer service team. We’d be happy to assist.

Kind regards
hello@lu-ciee.com

Betygsatt 5 av 5 stjärnor

This is a beautiful little shop with local clothing

This is a beautiful little shop with Bali based owner with clothes made not far from the shop ... staff is very helpful and the owner is very attentive... my wife needed help, and the owner was in the shop within 10 mins and answered all questions we had and helped us to choose the perfect pieces...
My wife had such a great experience with the website and online help l... very helpful costumer service and prompt...
Thank you

4 februari 2025
Omdöme utan inbjudan
Logotyp för luciee

Svar från luciee

Thank you so much for your lovely words! We're so happy to hear that both your in-store and online experiences were smooth and memorable. It was a pleasure helping you and your wife find the perfect pieces!

We truly appreciate your support and hope to welcome you again soon.

Warm wishes

Betygsatt 5 av 5 stjärnor

Superb quality

Superb quality, great customer services.

12 januari 2025
Omdöme utan inbjudan
Logotyp för luciee

Svar från luciee

Thank you so much for your kind words! We're thrilled to hear that you’re happy with the quality of our pieces and the service you received.

It truly means a lot to our small team — and we can’t wait to welcome you back again soon.

Warm regards

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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