Lowdham Leisureworld - Nottingham Omdömen 2 159

Thank you, Martin Bristow, for the outstanding service you provided today. From start to finish, the experience was professional, friendly, and efficient.

Our repair was completed quickly to an excellent standard, and everything was explained clearly. We were booked in at 8:20 a.m. and were back on the road heading home by 10:20 a.m., which exceeded our expectations.

We really appreciate the excellent customer service from the service reception staff and would highly recommend Martin Bristow to anyone looking for reliable, top-class service. Thank you again!

reported a problem with a drop down bed on my new motorhome and was asked to bring it in for service staff to have a look . I went the next day and the issue was resolved in one hour, Martin and Jake were great, no fuss ,they just sorted the problem and i was on my way, thanks

Friendly staff , professional , respectful an all round good experience Nathan kept us up to date every step of the way . Would highly recommend Lowdams to anyone.

Not so bad experience, though there were a few scuffs on some of the plastics of the brand new van.😥 The handover from Stacey was 1st class.

We had a problem with damp in one of the lockers on our caravan. Lowdhams assessed the problem and submitted a claim to Swift under the warranty. This was rejected, but Lowdhams failed to advise us of this despite a number of chasers.
We agreed to have some work done by Lowdhams in accordance with their estimate, albeit at £125 per hour, which was significantly more than the rate quoted for other work earlier this year. However, despite chasing them a number of times to book a date for the work, we have still not had a reply. We have found someone who will to the work at half the price, and who responded promptly.

Fantastic place so much choice. Caroline’s knowledge actually made us change our mind for the type of setup best suited for us. Steve did all the arrangements and Paul’s handover was fantastic even if it was on the hottest day of the year. No hard sell and excellent after service when picked up. I stayed in their Rally Field first night, which was FOC just in case needed any help. All round super dealership with great accessories shop with also great bunch of guys.

We bought a motorhome in 2025...the salesman was fabulous and helpful..once we took pocession the customer service was dreadful...i have written an email on numerous occasions with my complaintsxandchad no response ,dont get sucked in by all the sales patter

I was a bit concerned after reading some of the reviews, but I honestly didn't need to be. To their credit, they were open about the fact they'd had some problems in the past and were clearly working hard to improve things.
I had a few snagging issues that needed sorting. Gordon kept me updated all the way through, so I always knew what was happening.
When I took the motorhome back, I dropped it off, went and had a drink in the café, and by the time I'd finished everything had been done. Dave sorted all the snagging without any fuss and the whole experience was quick and easy.
From my experience, the customer service was excellent and I wouldn't have any hesitation in recommending them.

Good customer service. Jamie kept us informed early on and sorted out a delivery issue so we could collect the van when we needed too.
They gave us a good price and came in less expensive than other quotes we had received for the same van.

Great experience with the team on the weekend of collecting the caravan. No follow up though.

We would like to say a big thank you to Jeff for sorting out our troublesome caravan motormover, you really did pull out all the stops for us, and it was very much appreciated by us both.
Also thanks to Martin and Jenny.
Lowdham Nottingham is always ready to assist promptly when needed and nothing is ever too much trouble, the team is without exception excellent.

Very good customer service from Chris from point of sale through to delivery 👍

We have had an issue with our Motorhome and took it back to Lowdhams on a warranty claim. It was dealt with very quickly and professionally by Jake who assessed the vehicle and agreed that he would sanction the warranty work. A date was agreed to take the vehicle in to have the work done. We had a phone call from Megan to confirm that the parts were in stock. Repairs were carried out by Hake Sykes - Technical Manager, who has been brilliant. The parts were replaced on warranty- job done.
We had an unrelated issue with our WiFi (possibly user error). He soon sorted this problem out for us and also helped us to program our radio. Nothing was too much trouble.
Communication has been superb and we cannot fault Lowdhams, so thank you again Jake, we really do appreciate your help.
Keep up the good work.
Thank you Nigel and Michelle

Amazing services from start to finish Kirby and Dean outstanding customer service, would highly recommend

We brought our caravan from Lowdhams Nottingham, I can honestly say Sandra made our sale so smoothly, she went above and beyond to help us, we had to change dates of collection and she even came in on her day off to accommodate! 10-10 service. Highly recommend.

First class service from start to collection . Sandra was extremley helpful throughout even coming in on her day off to do the hand over and even after collection when we've had an issue was able to get it sorted for us .

Met Jamie at the NEC show, he was very helpful and patient with us as we are newbies to the camper van scene. We went for the 194 Carrera 60th Edition. Following Jamie’s advice we had 2 nights on the rally field so that we had experts on hand to help us out. Everybody at Lowdhams, cafe, shop and aftercare team were great, nothing seemed to much trouble. Picked up essentials from the shop. Just back from our first trip away and the van performance from journey to sleeping was great. No problems with anything so far!

Really disappointed gave initial 1 star. Was looking at new set defflass upgrading my 2023 Swift motorhome. The display model locked. Spoke to sales agent Caroline,?whom said it’s open went back it was locked. Just with a customer will open for you - went and got a brew at beanies and then 40 minutes later no sign of sales person. still locked asked another team unable to as not department and Debbie on reception tried without success. Well first impressions customer service awful so will now find another dealer. Little things leave lasting impressions, the motorhome new is around £120000. It would have extras too. Guess or lost a sale!

Since the Review I have had two calls with the team at Lowdhams and they reached out to discuss and apologise

I have dealt with Lowdhams this last week as there was a couple of campervans we were interested in. We spoke to Jamie and explained we were traveling 500 miles so wanted to ensure it wasn’t wasted.
Jamie honestly couldn’t have been more helpful to us. He answered calls, moved vans so it was easier for us to view, organized a night stop over and provided endless coffee while we browsed. Sadly we didn’t end up being able to match a deal on the day as part ex price was too low. I believe he really tried to get as good a price as their business model allows but it fell short.
If the deal on the part ex had of been better we would have been happy to sign up. Sadly it’s the business model that let us down not the salesman. If going here please ask for Jamie he really is an amazing asset to this company and I want to thank him for all the time he spent with us. Complete non pushy but efficient and polite and friendly.
Thanks all maybe next time but a straight forward good deal from management rather than backwards and forwards would have been better for us.

Our second purchase from Lowdham Leisureworld & our first new caravan. Well served by Bryan Johnson, from qualifying the van that suited us, to handling our part exchange & organising a great handover. Thoroughly recommended and we can’t imagine shopping elsewhere. As a bonus the on site accessories shop is very well stocked, with helpful, informative staff. Try the cafe too which has fantastic coffee and cake.