n’achetez pas leurs bottes!! 70€ je les ai porté deux fois le cuir est déjà entrain de s’enlever le talons est de travers à force de marcher parterre. je les ai même pas porter bcp de fois très mauvai... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second bad review for this company. Absolute scammers- they won't refund a missing package and pass it off as being Hermes (courier) fault. Never have I come across this. Truly dreadful cus... Se mer
Företaget har svarat
The shoes are beautiful and seem to be of great quality. Upon wearing my boots to dinner, I came home to notice scuff marks. Considering I’ve worn them for maybe 5 hours max at this point, to which I... Se mer
Företaget har svarat
I was really looking forward to finally having shoes from Love Raid because they were just so beautiful but I couldn't afford them before, and when finally got them the quality turned out terrible...... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Worldwide shipping of the latest fashion in womens footwear, taking inspiration from catwalk, bloggers and celebrity style - delivered direct to your door.
Kontaktuppgifter
Henrietta Street, B19 3QE, Birmingham, Storbritannien
- customerservice@loveraid.com
- loveraid.com
2,1
Dålig
224 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great ease of ordering
Great ease of ordering, they arrived very quick. Very please with sandals - very funky and well made
12 april 2021
Svar från Love Raid
We're so pleased you're impressed with both our products and delivery! We try hard to make our customers feel looked after, so it's good to know it's working. 😄
We hope you love the sandals even more in person, and be sure to subscribe to our newsletter for exclusive discounts!
Stay safe - much love xo
Fantastic quality
Amazing! The boots I ordered are incredibly comfortable and are very well made, and they look absolutely stunning! I ordered these shoes on Friday with the 3-5 day delivery expecting them to arrive Monday/Tuesday, and to my surprise they arrived the next day! Fantastic store, will definitely be ordering from there again soon.
11 april 2021
Omdöme utan inbjudan
Svar från Love Raid
Woo! Happy customers make us happy, thanks Elizabeth. 😄
Be sure to head to loveraid.com and subscribe to our newsletter to avoid missing out on any upcoming discounts!
Stay safe, much love xo
No delivery
Boots wherent delivered and didnt receive an email or text saying that they neededbmore information, even tho all information was given, now its saying my 2 orders have been cancelled.
9 april 2021
Svar från Love Raid
Aww, we're super sad to see a 1 star review, having checked the order number, we see that you have not previously reached out to our customer service team who would be more than happy to help you.
You can reach out to our customer service team via our website, instant chat or facebook messenger who can help in providing you further updates on your shipment.
Our customer service team is there to help with issues like this. They are available from Monday-Friday, 9am to 5.30pm UK time. A member of our team has contacted you regarding this.
Stay safe, LoveRaid.com xoxo
The funkiest boots
The funkiest boots, quick delivery, brilliant - what more could you ask for.
9 april 2021
Svar från Love Raid
We're so glad you're impressed with our products! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
My second order with Raid...
My second order with Raid. I purchased two long boots that I had my eye throughout the winter months. 50% off & I couldn’t buy them quick enough. The boots are both a great quality, I do always size up as I find that they are not quite true to size, but once I size up, they make the perfect fit. I currently own 4 pairs of boots & some heels from Raid & I love them all.!!
9 april 2021
Svar från Love Raid
Hi Jade,
Thanks for the kind words! The RAID team are always excited to receive nice feedback, especially when they work so hard to keep customers happy and informed. We are so glad you love your purchase and that you will be back again shopping with us soon.
Take care & stay safe
xoxox
RAID
Svar från Love Raid
Hi Laura,
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
Size bad, can’t even wear it!
Not very good quality! I took the boots "RAID Sphere Long Boot in Nude Croc".
And impossible to close the closure of the boots to the top, my calf does not fit! yet I size normally.
I am very disappointed because I can't even wear them!
8 april 2021
Svar från Love Raid
Hi Margaux,
We're sorry that your boots didn't fit!😞 When this happens, we do operate a returns service so customers can receive a refund.
If you're ever unsure on what happens when there's an issue with your order, please use the customer service links on our website - they are there to help you!
Our customer service team do our best to help customers with any issues, but can't do so unless the links on our website are utilised.
Stay safe, Margaux, & take care! xo
Svar från Love Raid
Hi Siham,
Thanks for your kind words
Be sure to head to loveraid.com and subscribe to our newsletter for a discount on your next pair.
Stay safe, much love xo
Love the colour and style
Love the colour and style. Delivery good.
Shoes are a bit squeaky but put this down to being pu - that’s why 4 stars as not sure if the squeakiness will stop when worn a few times. Happy with purchase though!
1 april 2021
Svar från Love Raid
Hey Daniel!
Thanks for the honest review!
Great to hear your purchased arrived quickly and you're happy with it.
Visit us again real soon.
Much love
Loveraid.com
xoxo
really bad customer service
The package with my boots was delivered to my house, where i was unable to receive it because i was in isolation in a different city because i had caught corona. the package was sent to a post office in my city and a note was left at my house that i had to pick it up in one week or it would be sent back. since i never was home i only read this message after a month, when i finally was able to travel back to my house. ive tried contacting loveraid through their website many times using the chat, but i still have no idea where my package is and if i can get a refund.
the first time i contacted loveraid through the chatbox (there is no telephone number for customer service which is already very inconvenient), i was promised that the person i was chatting to would go after it and email me with an update. this was one month ago and i havent received anything. a week ago i tried contacting loveraid through the chat box and again, nothing. i live in the netherlands and it already took a long time for the package to arrive and it is such a shame that i have to wait this long to get a reply.
i understand that it is not loveraids fault that my package was sent back and this is not the reason im giving them a bad review, but i do not appreciate the way im being ignored.
10 mars 2021
Omdöme utan inbjudan
Svar från Love Raid
Hi Noor,
It's sad to see a 2 star review, especially as we did all we could to help you, upon looking at our system all of your emails were responded to (sometimes these may go to your junk folder) however, when the issue lies with a carrier loosing a shipment, we have to allow a little time for them to perform a search and an investigation. This does take a little time, as we explained.
Due to Brexit and the current national lockdown in the UK delays are unfortunately expected, we have been working as quickly as we can to resolve this issue.
You were refunded yesterday once your carrier had completed their investigation.
Our customer service team pride themselves on providing exceptional customer service, despite this we appear to have been unable to make you happy, we apologise for this.
Take take and stay safe
xoxox
RAID
great service for a quick opinion…
great service for a quick opinion before deciding further action
8 mars 2021
Svar från Love Raid
Hey Sohini,
Thanks for the 5 stars, it makes us so happy when we hear from happy customers, especially as our customer service team works exceptionally hard to ensure customer satisfaction, so we're glad to know it's working!
Be sure to subscribe to our newsletter for exclusive discounts!
Take care and stay safe
xoxox
RAID
Loved my boots 🤗😍
2 mars 2021
Svar från Love Raid
Yayy, another 5 star review! :)
It's awesome to hear you're happy with your boots. Be sure to share your love with everyone ;)
p.s: Our new Spring/Summer collection is around the corner!!
xoxo
LoveRaid.com
Pas du tout déçue de mes achats
Pas du tout déçue de mes achats. Juste magnifique. Elles sont exactement comme sur le site. Hâte de voir une nouvelle collection. J'aurais juste aimé savoir comment marché l'achat d'une boîte cadeau et si la boîte qu'ln acheté correspond à notre style de chaussures.
2 mars 2021
Svar från Love Raid
Hey Sybil,
We're super happy you love your purchase, be sure to visit us again real soon.
p.s. Our new Spring/Summer collection is around the corner!!
LoveRaid.com
xoxox
Svar från Love Raid
Hey Sibille,
Thankyou for a lovely review
As per our email conversation if the shoes are too small we do operate a returns service so customers can receive a refund and then purchase the correct size.
Take care and stay safe
LoveRaid
xoxoxoxo
Fast delivery and good quality
1 mars 2021
Svar från Love Raid
Hey Tracey, so nice to see an awesome 5 star review.
Make sure you subscribe to our newsletter for some awesome discounts and exclusive codes!
Come back and visit us again, I am sure you will find another pair of shoes you like ;)
Stay safe - much love xo
Gorgeous
Gorgeous, comfortable boots. I love them and would definitely order from Love Raid again
1 mars 2021
Svar från Love Raid
Hey Kerry,
It's great to see a 5 star review!!
We hope you love your boots as much as we do
Take care and stay safe
xoxox
RAID
Really bad customer service
Really bad customer service
Got blocked on Ig for asking why I’m not getting any replies. Wouldn’t buy there
27 februari 2021
Omdöme utan inbjudan
Svar från Love Raid
Hi Lena, really sad to see 1 star as your comment on Instagram was deleted as we do not provide Customer Service via social due to data protection, privacy and GDPR policies. You would have been requested to reach out to our customer service team via our website. This is to ensure your request is fully tracked and allocated to the correct team as this is not possible via any social media channel.
We are more than happy to provide excellent customer service via the channels we clearly state on our website and on order paperwork you would have received.
Take take and stay safe
xoxox
RAID
Sconsigliato
Dopo un mese esatto da un ordine di 3 paia di scarpe ancora il nulla più totale... il pacco è scomparso a quanto pare! Il servizio clienti manda richieste ai corrieri che probabilmente nessuno riceve.... pessimi entrambi
14 februari 2021
Omdöme utan inbjudan
Svar från Love Raid
Hi Irene,
We're sad to see a one star review. We understand your frustration as to where your shipment is. As per our email conversation we have passed this onto our carrier and they are currently investigating. Unfortunately, we are unable to influence how long this may take as they are a separate company. As previously stated we will contact you as soon as an update is made available to us.
Due to Brexit and the current national lockdown in the UK delays are unfortunately expected, we are working as quickly as we can to resolve this issue and our customer service team are chasing this daily to receive an update for you.
Take take and stay safe
xoxox
RAID
Svar från Love Raid
Hey Alice,
We love to see such an awesome five star review
Be sure to subscribe to our newsletter for exclusive discounts!
Take care and stay safe
xoxoxo
RAID
Svar från Love Raid
Hey Nana!
Thanks for such an awesome review
Be sure to come back soon and check out our new season styles in a few weeks!
Much love
xoxoxox
LoveRaid
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