Loungewear Omdömen 

Great underwear & im 50! Even good for us oldies

THIS IS THEIR RESPONSE AFTER ADVISING HOW FRUSTRATED I WAS.

Erin (Lounge Underwear)
2 Mar 2022, 15:04 GMT

Hey,

Erin here,
Thank you so much for getting back to me so quickly.

I totally understand how frustrating this must all be for you and I promise I am doing everything I can at this time to help.
Basically weather conditions/restrictions in Canada are causing some pretty severe delays at the moment, which we are well aware of and which I can completely appreciate are not ideal for you.

I totally understand why you want your refund now and I do want to assure you if your parcel has not been updated by the 9th I would be happy to issue you with that. A large bulk of our parcels have since updated, and are now reaching our customers. These do not update at all and then all of a sudden show as delivered.

We are sure you will be receiving your parcel which is why we are currently holding off on the refund but we do want to assure you that you will absolutely NOT be left empty-handed. We will deal with your fraud dispute in this same way.

Very good service , got the wrong size , easy turn and money back, by Lauren :-)

I ordered my package for Christmas 2 weeks in advance or 3 they said it would come in time well it took a long time and i couldn't track my order when I had emailed them I can not trace my package to which they had fixed it, they said I wait and now waiting for the final position after Christmas, still nothing. I am very sorry and want my money back waiting for an email from nlloungwear

// I’ve lost 80 euros\\
I’m so disappointed…
The brand looks so cool, but I’ve never received my order!!
The delivery service is really bad..
They told me my order was in my mail box, but nothing was there, I checked 1 hour next that I received the mail of confirmation, and nobody can tell me where is my order actually. 1 month later I still have nothing, and nobody accept to give me back my money or to send again the order.
I can’t understand how they can treat their customers like that and I don’t recommend you to buy on this website.

Item was posted very quickly but unfortunately got lost in the post. Contacted Loungwear and a very helpful lady Lucina delt with my problem very quickly and satisfactory. Than you Lucina and Loungwear. Lovely garments.

Als het kon 0 sterren. Wacht al 3 weken op pakketje live chat werkt niet en word niet op mijn e-mail gereageerd…… waardeloos

A very good help from Kate, Alex and Sky. My problem has been resolved ! Nice and kind people! I recommend

For spending so much money I would expect better delivery service!
I have ordered from many clothing brands from the UK this year and none had such an awful delivery service.
And I know they post about delivery being late due to covid and etc.. but we are past this 14 working days period and there is still no trace of my order.
Orders from other shops in UK come in a week or two plus the customs paperworks. And here I am past 3 weeks still waiting to hear about my parcel with no update for over almost week and a half.

First of all let me say there customer service is phenomenal. I had an issue with my order and they resolved my situation in a matter of minutes. I’ve never had such quick and efficient service from any other retailer!

Quality is good but bad customer service. I asked for an exchange on their site, then sent an email to correct my mistake and asked for refund. My refund request was totally missed and they decided on sending me the outfit again after I had asked for a refund. I sent off the parcel out of my own pocket as I didn’t have a printer to print off their free label so now because of their mistake by over looking my email, I have to pay for another shipping cost.

I emailed them again to say but I had asked for a refund, at first they denied that I asked for one, I found corresponding emails and email them my email asking for a refund as I do not have require an exchange anymore. All I got was sorry for the inconvenience you have to pay out of your pocket.

So now I have to pay out of my own pocket to do another return which I am upset about.

I had an issue with my exchange item and i just contacted customer service.
I had an immediate response from a nice lady Chloe. She corrected my order very quick . Nice items and excellent customer service xxx

The only reason I am giving a 5 is because of Ruby on the live chat.
There were quality control issues with my order and due to brexit and covid it was taking weeks to sort and Ruby saved the day.
Going onto the live chat I would have given 1/5 however after leaving it 5/5. I am looking forward to getting by new bits.

I love lounge underwear! I have just made an order and was helped by Mia online as i ordered the wrong product and she changed the order for me so quickly and efficiently. Very happy!

Fantastic quality goods for him and her! Very comfortable and stylish.

Love the stuff.
But I'm so sad. I put everything in my basket and when I go to the checkout it's sold out so I get nothing. It sucks.

I had an issue with my order and contacted customer service and had an immediate response from a lovely lady named Ruby. She corrected my order in a most efficient and courteous manner. I would highly recommend this company for their beautiful lingerie and more importantly, their excellent customer service!

The comfiest underwear I’ve ever bought, so happy with my purchase! I bought the red triangle bra/thong set, casual and sexy in one!! And really amazing prices for the sets!! This will definitely be my go to place for undies! ♥️

Helemaal top duurde 3 dagen en heb een heeeeel mooi setje

Absolutely amazing underwear, so comfortable. I was apprehensive at first after having a baby I didn’t look anything like the models so didn’t think I’d be comfortable and have much support but they fit so well.
DPD had lost my parcel at first and their customer services were incredible, they refunded me £5 for delivery even though it wasn’t their fault. Absolutely faultless!