Lothian Buses Omdömen 

I was travelling on a number5 today which was heading to Hermiston Gate
After I got off at Beaufort Road,I realised that I had left my wallet on the bus!!
I crossed road and waited for no5 heading to The Jewal
The first driver was extremely helpful and tried contacting the bus I had been on,with no success
He suggested waiting for next bus,and again the driver was extremely helpful, and suggested waiting for next bus and told me how long I would have to wait
The next bus arrived and the driver had my wallet!!
I would like to say a huge thanks to all 3 drivers and how helpful they all were

Totally useless. Teams of folk to make schedules and routes, which are rarely kept to. Really no point in those staff.

Had a pass for 30 years and in that time, have lost over a year and a half of my life because of buses not keeping to the schedule!

Fares go up 3x the rate of inflation, probably to pay for the extortionate ad campaign with JC Deceaux!

Meanwhile they promote 18 films on the sides of buses... hardly appropriate when kids use their buses.

Not sure if they still exist, but there used to be 'interchange' stops - idea being you get off bus 1 and walk to the stop for bus 2. Fine if you don't mind walking a quarter mile and crossing 4 roads (me going home from the gym).

My most used route has several fewer stops than pre trams and around 25% fewer buses per hour run from home than pre Covid. They say it's based on perceived need, yet buses were often full after 5-6 stops when we had more!

Oh...they previously said it was because of a lack of drivers?!

Funny how they can't even lie consistently!!!

Any number of drivers can't take corners without going on the kerb. Don't believe if they say it's the Enviro 400s...it happened long before these buses were even a thing.

Twice in the last few weeks, I've had headphones smashed because the motion of the bus caused me to hit my head against rails, etc. No point reporting it, because...

Then there's the cover up! I was on a bus stopped at traffic lights outside the WGH. The bus pulled out, then hit the brakes so hard I was thrown several feet forward, only stopping where I did because instinct told me to grab a pole.

Lothian Buses refused to tell me why the situation arose and would only give me footage of me flying through the air, but with everyone else's faces blurred, so I couldn't identify the witnesses.

I should have called the police at the time, insisting the bus wait until they arrived and took statements from everyone else on board and so they could have sub poenaed all the footage.

Let's face it...if it was to avoid hitting a child or whatever, why wouldn't you disclose that, so it would be clear it was an unfortunate consequence of an external factor?

The fact that there has been a few similar incidents since then makes me think one of two things is the case...

1) their drivers are often little better than me after 5 pints and I don't even drive!
2) it's a vendetta against me for being critical of the company in the past.

Let's just say I think they are worse than the SNP, who I hate, but at least we can vote them out (read Labour for the UK and GE).

In fact, they are even worse than the Scotland football team and they are a pitiful embarrassment!

It asks for when the situation arose... pretty much every day since 1996!

I've asked several times in the past to spend a few hours with a manager, where I can point out things that could be improved on. Not once has any of these requests even been acknowledged, never mind considered or declined, even when I copied my MP/MSP into the email!

I don't think they're bothered about providing a good service. They have a monopoly, so can get away with anything. No better than legalised extortion.

I was forced into getting the Airlink 100 service last night (14th June)
£6.50 for a 12 minute journey on a packed bus, you'd think for that price, the driver might at least attempt a fake smile but no. Miserable and unfriendly.

X99 bus from queensferry hawes pier to Edinburgh centre.
The info given by the staff on the bus was really helpful. Appreciated the ticket including all modes of public transport. Clean and comfortable bus.
I use the bus twice a year when on the cruise ships and can’t fault their service. Staff are a real asset to the company.
Thank you
Uk resident

Absolutely disgusting behaviour from the driver. He showed no respect.

The bus number did not appear to match what Google Maps showed. I expected it to be the number 7, although I am not sure whether this was a display issue, as the number shown did not clearly appear to be 7.

When I boarded, I asked the driver (a male driver wearing square black-framed glasses and of a heavier build) whether the bus was going to Gordon Terrace. The driver did not seem to know. I found this surprising, as I would expect a driver to know the names of the stops on the route.

I showed him the route on Google Maps. He responded with something I could not hear and then quietly said, while gesturing straight ahead, that he was "just going down." I was still unclear whether the bus would take me to my destination. I was unable to determine whether the bus would stop at Gordon Terrace. The route display inside the bus was either not moving or too small to read clearly, and the driver's response did not answer my question.

I therefore decided to get off when it seemed appropriate. I realised we were at Lady Road, which was close enough to where I needed to go, so I chose to leave the bus because the driver had not been able to confirm whether the bus would stop at Gordon Terrace.

As I was getting off, I only just missed the opportunity to exit before the doors started closing. The doors had not fully closed, and the driver reopened them. However, he did so in a manner that appeared dismissive and disapproving. He repeatedly shook his head in what seemed to be a performative display of annoyance. I looked back at him to show my objection to his behaviour. He continued shaking his head without acknowledging me.

Reflecting on the incident, I felt that I may have been treated differently because of my ethnicity. I noticed that a pale-skinned Scottish passenger who boarded after me appeared to be treated more courteously. While I cannot know the driver's motives, the difference in treatment left me concerned.

I would like to ask the driver: is he sure that he treats all passengers with the same level of respect and courtesy that he shows to those who belong to Scotland's majority population?

Driving in Edinburgh is absolutely awful. The council have made the roads a disgrace. Lothian drivers take the stress away while I sit watching a film on my phone. I know they struggle with the timetables with all the roadworks and who knows how they feel at the end of the day, but I appreciate greatly that you deal with the stress so I don't have to.

I was impressed with the livery of the buses using Green for Lothian Country services. The other thing impressed me was the fact that they take cash, it’s a shame it has to be the correct amount because they don’t give change. But I prefer to pay cash. On Guernsey I have my Puffin Card which I can top up using cash.

I would have given them five stars but, treating passengers like imbeciles with a sign saying ‘bus stopping’ is pathetic.

On many occasions over the last few years I have had to climb on and off the buses due to the driver’s refusal to lower the step. After complaining and wasting time on complaints I wax told would result in drivers being questioned I’ve now been fobbed off with lame excuses. They have the cheek to advertise how they are all about accessibility, complete lip service being paid to complaints.

I got on bus 25 and asked the driver if he turns left or right at the bottom of Leith Walk. He told me to go and look at the map in the rudest and abrupt manner. I was taken aback. I had shopping and he expects me to walk to where the screen was with my shopping on a moving bus to read the map. All he had to say was 'I turn left' or right.

Apps always wrong. Buses vanish without any communication. Causes many people to be late to work

Buses running on electric battery power.Modern fleet.Clean.Trackers and app.available to plan your journey…Priority bus lanes…Drivers putting up with crap from ne’erdowells..Guys,if you want chaos ‘On the buses,’ go back to the 20th century where the mantra of the companies was..If it wasn’t for the passengers,this job would be ok.

No 16 bus approximately 2.40pm from Princes Street to
Morningside . Driver saw me coming, gave me time,
( I have a crutch). I caught the bus. Thank you.
Really really appreciated

Fares are high considering the largely negative experience.

Very unreliable. Often the buses just don't arrive according to the timetables which is very problematic for journey planning.

Resource management is poor - double deckers sailing past mostly empty while smaller vehicles on the same route are overcrowded.

And can you do some smooth braking training for the drivers please, I'm fed up going home bruised.

Female driver long blonde hair on Lothian bus 35 ocean drive was very rude to disabled passengers! Today she was very abrupt, unhelpful, stern and downright RUDE

We waved him down then started shaking his head I dont now why might because we’re 12 years old boys

Ice cold buses, ridiculous. I would put the overpaid boses on these freezing buses every day for hours, there would be heating in a second. Stop saving our money on our heating on our buses you greedy plums.

What a lot of sad people reviewing here about buses running late. Have they ever seen the amount of road works and diversions throughout Edinburgh and you still want your bus on time. I am amazed hw the drivers cope at times. Get real!!!

Buses never on time, always delayed, overall terrible bus service which always causes massive delays to journeys. Buses can also sometimes come way too early which means you need to wait half an hour for the next bus

I am currently at one of the Lothian bus stops where one of their busses is already over 10 minutes late and not scheduled to show up for at least another five. The only bus that I can use for my daily journey is regularly late and only runs an hourly service for the majority of the day which means delays often have a large knock on effect.

I've used this bus service now for over three years and drivers are so often polite and patient. Do they have a regular supply of patience pills? Today's just one more example of a bus driver waiting just those few moments longer while the old man (me) and the old dog try to trot to the bus stop. But I see this on almost ever journey, good humour, careful driving and unending patience. This has to be part of the culture. Well done Lothian Buses!