LOT Polish Airlines Omdömen 

A good impression is made by offering outstanding services (for which passengers are paying, of course) not by pictures showing any plane in the air...I had my luggage destroyed while flying to Norway at the beginning of November and nobody from LOT seems to give a damn about this, although I filled a complaint & spoke to several people. It`s the first time I see such lack of professionalism and definitely the last time LOT has had me as a customer.

Lack of customer service.
You open a claim, then you don't have the right to answer and to fight for your rights because they send the answer from a noreply e-mail address. Who does that?! In order to solve my problem I have to re-open another claim, to which till now (4 weeks later) I didn't receive any feedback..Still regret the day I chose this airline to have a transatlantic flight!!! Instead of spending 18 hours flying and 2 flights, I had 36 hours and 3 flights!!! sleepless nights, a lot of stress and no justice so far

Order number: KZ0UKR, Booking number: Flight: RXFAOL

I had the right to cancel this round trip. I was not accepted because I stumbled upon a shoelace when I landed on the stairs. Fortunately, I was able to purchase a direct flight to Miami the same day. Of course I bought a round trip because it's cheaper. So I'm not going to use a return flight. I am expecting you to reimburse the cost of the trip and I am not claiming any higher reimbursement at this time.
Regards
William Honkala
South Palm Beach
+1561 368 5516

Pour les vols Warsaw vers Tokyo et retour , la place devant le siège est très réduit ce qui rend le voyage très inconfortable . Pas de français dans les programmes de TV. Les repas à l’aller étaient mauvais .... heureusement mieux au retour. Le personnel n’est pas sympathique, il assure le job et c’est tout. Si vous souhaitez des conditions de voyage juste agréable, ne pas prendre la LOT. Utiliser d’autres compagnies !

There were significant delays on both connecting legs on my Prague-Warsaw-Vilnius flight -- I was late at my final destination for about 3 hours. The reason claimed by the staff is just "late landing of the aircraft from the previous flight" which is obviously the airline's fault. I didn't receive any drink or food either at the airport nor on the plane.

I also saw that 2 flights on the day were just cancelled. I'm worried for passengers of them because there were no staff at the gates of cancelled flights at all.

As a single benefit of the airline I can name friendly staff. That's all.

Don't even plan your time of arrival with this airline -- it's just not punctual.

Für die günstigen Preise sind die Sitzplätze ausreichend groß und es gibt auch während kurzen Strecken kostenlosen Kaffee, Wasser oder Tee. Auch die Preise, für die Snacks unterwegs sind noch absolut in Ordnung. Ich habe mich wohl gefühlt und ich bin eigentlich niemand, der sehr gerne fliegt.

Bad service "DO NOT USE THIS AIRLINE" I made a booking, recieved no order confirmation. I called the 24H hotline, been on "hold the line" for 1 hour and 29 min so far still no help. The money has been reserved on my account... Last time I will use this airline.

A scandal for the Star Alliance logo. Never have I experienced so unqualified staff and rude form of communication. I hope for the sake of the quality of air fare experiences in Europe that LOT will go bankrupt alone to increase the average traveller experience.