I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it woul... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars. Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie w... Se mer
Företaget har svarat
What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again
Företaget har svarat
Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the o... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Independent luxury clothing brand. Founded in Liverpool with a global reach.
Kontaktuppgifter
7 The Colonnades, Albert Dock, L3 4AA, Liverpool, Storbritannien
- support@lostsoles.co.uk
- lostsoles.co.uk
4,1
Bra
38 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought a hoodie online
Bought a hoodie online, it was delivered promptly and the item is excellent, high quality, good fit, exactly what I wanted.
13 april 2025
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Fantastic design and excellent quality…
Fantastic design and excellent quality , always deliver on time and represents the city of Liverpool so well. Always look forward to seeing new drops and will remain an avid customer 👌
7 april 2025
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Fast delivery easy to navigate the…
Fast delivery easy to navigate the website
10 april 2025
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Great customer service
Great customer service. Ordered a cap and there was an issue with the delivery (dpd, not lost soles).
Order sorted and a new cap was provided in store.
Everything I’ve ever ordered has been great quality
12 mars 2025
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
product very good good quality only one…
product very good good quality only one point the small mens is extremely small for a 14 year old boy needs to be larger
6 mars 2025
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
The hoodie is lovely (ordered another
The hoodie is lovely (ordered another - so impressed with the quality)
However - not impressed with DDP as the parcel was stuffed behind the graveyard gate at the bottom of our 80m drive - visible to anyone driving by but not from our house. Had I not taken the dog out I would not have found it!
1 februari 2025
Omdöme utan inbjudan
Svar från Lost Soles
Hi Catherine, we can't control how DPD leave parcels so quite unfair leaving a 3 star review for us on that basis when you are so happy with the hoodie. Perhaps leave that review on the DPD page as opposed to ours.
Boss Clothes, Boss Service.
Great customer service from John and his Staff.
Exchange of goods, refund and orders on line.
A pleasure to support a local franchise.
Thanks again.
Stevie Rae.
6 januari 2025
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Hoodies look great are extremely…
Hoodies look great are extremely comfortable fairly reasoned prices staff are brilliant
29 december 2024
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Great quality and great customer…
Great quality and great customer service
My son loves their designs
Staff are very helpful
12 december 2024
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Ordered an item online - can’t fault their customer service
Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the one I ordered - we ordered the Pele jumper as the Zizou one he wanted in his size was out of stock online. However as luck would have it, they must have had some new stock refresh come in. Can’t fault their customer service, any other business would have just left us with nothing and not bothered to give us an option. We will have a surprised and happy teenager on Christmas morning. Happy customer here.
2 december 2024
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
I can’t review you because I haven’t…
I can’t review you because I haven’t received my parcel from you and usually this never happens because I have bought from you in the past and I can’t track my parcel either
15 december 2024
Omdöme utan inbjudan
Svar från Lost Soles
Hi Craig, may be best contacting us to get to the bottom of this instead of just leaving a bad review.
We've requested your contact details from TrustPilot so if you can send us these we can get to the bottom of it. In future there is a customer service section on the website for you to contact us via instead of TrustPilot.
lovly quality stuff fast delivery
lovly quality stuff fast delivery
9 december 2024
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Ordered online but the wrong item was…
Ordered online but the wrong item was delivered despite the cashier checking when handing me the parcel. Can’t get in touch via phone to discuss issues, I have emailed and sent messages via Facebook messenger but no response! Now I’m waiting for a refund which I haven’t received confirmation via email (as I was told I would) but no way of contacting anyone to chase this up. Customer service needs to be improved.
18 november 2024
Omdöme utan inbjudan
Svar från Lost Soles
Hi Joanne, sorry to hear about this. Looks like the item was incorrectly labelled by our supplier. Returns typically take up to 14 days to process but I have just checked and your order was refunded this morning. We do respond to queries as quickly as possible but can take a bit longer during busy periods. Not sure why this would constitute a 2 star review, though.
Excellent quality and quick delivery
Excellent quality and quick delivery
25 november 2024
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback!
Lost Soles
Excellent shop, either walk in or online, great quality clothes and really great ideas for logos.
Ordering online is easy and very fast delivery with great communication throughout the transaction. Pity there is not another store within the north Liverpool area.
1 november 2024
Omdöme utan inbjudan
Svar från Lost Soles
Thanks for your feedback, Dave!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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