Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it woul... Se mer

Betygsatt 5 av 5 stjärnor

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars. Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the o... Se mer

Företaget har svarat

Företagsinformation

  1. Klädbutik

Skrivet av företaget

Independent luxury clothing brand. Founded in Liverpool with a global reach.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

38 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Poor Service

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it would ship on the 23rd January. It's now the 28th January and still no sign of the hoodie being despatched 🤷🏻‍♀️ £65 spent and no sign of it yet, if it's delayed I would have appreciated an email letting me know.
I think their reply says it's all ⤵️

23 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Kids new lost tracksuit

Ordered the new kids tracksuit in size 10-11 , it’s a perfect fit , great quality and my son said it’s very comfortable 🫶would 💯recommend.

2 december 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thank you for your review!

Betygsatt 1 av 5 stjärnor

Ordered with next day delivery…

Ordered with next day delivery Wednesday night, a week later still no delivery, very very poor, will not be using again

26 november 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Hi Ian, we only have 2 delivery options - next day delivery or click & collect. Next day delivery is an estimate and can be delayed in busy periods - especially times like Black Friday weekend. You also ordered after the 1pm cut off for next day delivery, this is also stated on the website. You received your order 4 working days late and we did communicate with you on several occasions to keep you updated on delivery and also refunded your postage AND reaffirmed if you weren't happy then to return the item aswell for a refund. Not sure why you would then take the time to go on our Trustpilot page to post a 1 star review when we have done everything possible to resolve this for you.

Betygsatt 3 av 5 stjärnor

Good product, good price, late delivery

Good product at a good price, but I paid extra for the next working day delivery and didn’t get it when I expected. There was a notice on the product page stating that the product will be shipped on the 14th October so I was expecting it on 15th October. I didn’t get it until 17th.

17 oktober 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Hi Stephen, we do only have 2 delivery options - click & collect or next day delivery. Some items are pre-order when in high demand and dispatch days are estimated but sometimes outside of our control. Sorry your good product at a good price was 2 days later than expected.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, I didn’t think I would be able to get the limited hoody and it was the only thing my grandson had asked for his birthday, arrived 3 days later , he will be thrilled.

20 september 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Betygsatt 5 av 5 stjärnor

Always 5 stars

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars.
Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie was received on the expected date of release.
Highly recommend Lost Soles.

29 augusti 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Betygsatt 5 av 5 stjärnor

Great customer service

Ordered a jumper and there was a problem with the delivery and it never arrived through no fault of their own ! Contacted them and they looked into it and sorted it for me straight away. I was able to go and pick one up from the store. Thanks again

28 augusti 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Betygsatt 5 av 5 stjärnor

Brilliant t’shirts

Brilliant t’shirts, brilliant guys. I message on Insta and they leave at the till, I have a size issue and they sort. High quality customer personal service, not just brilliant clothes

22 juli 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Betygsatt 5 av 5 stjärnor

If i could give them more stars i would

Been shopping with lost soles for a while and they're still the best about for customer service and clothing quality!. Everytime i've had a query or a question about items they always get back to me and always go out their way to help me. I can't say a bad word about them. If you want qulity then look no further 👍🏻

12 augusti 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Betygsatt 5 av 5 stjärnor

Great quality tshirts

Great quality tshirts , ordered 2 different designs online, I returned one in store as was too big and bought another. Quick delivery and great communication.

12 augusti 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Betygsatt 5 av 5 stjärnor

Fast delivery

Fast delivery, shorts are nice and fit well, however white top I wore once and after one wash the logo in the middle has faded and doesn't look good now.

16 juli 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Hi James, we've requested your information from Trustpilot so we can provide you with a replacement.

Betygsatt 1 av 5 stjärnor

Still waiting for order to be delivered…

Still waiting for order to be delivered over a week later; emailed them and they replied asking what the order was for! Answered telling them what I’d ordered but haven’t heard back from them at all.
Spent £50 and as yet have absolutely nothing to show for it. No number to ring anyone. At a loss.
Very disappointed.

6 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic communication

Fantastic communication, Fantastic product, Fantastic quality. Definitely be back for more! 💯

2 maj 2025
Omdöme utan inbjudan
Logotyp för Lost Soles

Svar från Lost Soles

Thanks for your feedback!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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