So soft. Packaging was luxury. The material is INSANE. Fast dispatch. No order errors. I hope they hold up to be durable. Only things they don’t have that I personally like in bedding is a zip on the... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic product. It arrived beautifully. Not only does it look premium, it feels it too. The most comfortable bedding I have ever slept on. It’s the first place I want to go when I finish a long... Se mer
Företaget har svarat
Love my new PJ’s and eye mask, super soft and gorgeous colour (navy), went for the wider eye mask as I wanted it to be wrap around. Would happily purchase both again and buy as gifts for Christmas
Beautiful bedding, fast delivery and gorgeous packaging. Particularly impressed with the fitted sheet, the elasticated bands to go under the mattress will make sure the sheet never pops off. The feel... Se mer
Företaget har svarat
Företagsinformation
Om Lost Loom
Skrivet av företaget
Welcome to the official Trustpilot profile for Lost Loom.
We are a luxury bamboo bedding brand focused on comfort, quality and thoughtful design.
Crafted from premium Moso bamboo, our bedding is exceptionally soft, breathable and designed to create a more comfortable and restorative sleep experience all year round.
By working with trusted, world-leading manufacturing partners, our bamboo bed linen is crafted to the highest standards of quality and craftsmanship, with thoughtful attention to detail and effortless everyday luxury in every piece.
BAMBOO BEDDING
BAMBOO BEDDING SETS
DUVETS
Our 90-Day Quality Promise
Our Commitment to Exceptional Quality
We believe our Bamboo Bedding is the finest on the market. That’s why we offer a 90-Day Quality Promise.
If you find better quality bamboo bedding elsewhere and prefer it, we’ll take ours back and refund you in full, even if it’s been used.
We’re confident you won’t find better. But if you do, we’ll make it right.
Kontaktuppgifter
1&2 The Runnings, GL51 9NJ, Cheltenham , Storbritannien
- 01242 520 000
- support@lostloom.com
- lostloom.com
4,9
Utmärkt
172 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding service
Outstanding service, amazing quality bedding
Beautifully packaged and presented.
Highly recommended
29 september 2025
Svar från Lost Loom
Thank you, Blaine, for your lovely feedback. We’re delighted you’ve enjoyed both your bedding and your experience with Lost Loom.
Product excellent
Product excellent, along with customer services. After delivery company got things wrong, i would give them ten out of ten.
29 september 2025
Svar från Lost Loom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Customer service outstanding product…
Customer service outstanding product outstanding. Couldn't ask for better service.Especially after delivery company, got things wrong. Ten out of ten.
29 september 2025
Svar från Lost Loom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Couldn’t recommend them enough
Couldn’t recommend them enough. Richard was very helpful and the duvet cover is amazing. I would love it if they had one in a pale pink 😍
1 september 2025
Omdöme utan inbjudan
Svar från Lost Loom
Thank you for the kind review. We are adding some new colours next year. I'll add this request to the list and keep you updated. Thanks again.
Ordering and delivery great…
Ordering and delivery great and also the communication from Richard confirming we may have over ordered which was so honest and correct we had
5 september 2025
Svar från Lost Loom
Thanks so much for the review! We’re really glad we could help.
Gorgeous, luxurious, cooling bed sheets
The sheets and pillowcases I ordered from Lost Loom are just gorgeous, they feel so silky and luxurious, and they are definitely cooling at night! They came so beautifully wrapped and in a very sturdy box so the whole experience was delightful. The sheets did smell a little strange straight out of the box but I aired them for a while and now I am enjoying sleeping between them very much.
3 september 2025
Svar från Lost Loom
Thank you so much for your lovely review. We’re delighted you’re enjoying the sheets and pillowcases, and that the unboxing felt special.
I am delighted with the king size duvet…
I am delighted with the king size duvet in oatmeal. Also the two matching pillow cases. They have washed and ironed well and are very comfortable to sleep in. I couldn’t be happier.
Thank you
26 augusti 2025
Svar från Lost Loom
Thank you, Sarah. Oatmeal is one of our favourite colours, and we’re so pleased you’re enjoying your duvet and pillowcases.
lovely fitted bedsheet and pillow cases…
lovely fitted bedsheet and pillow cases i loved them so much i bought a second lot
4 augusti 2025
Svar från Lost Loom
So glad you loved the bedding, Jean and thank you for coming back to us! We really appreciate the support.
Ordered the wrong size by mistake but…
Ordered the wrong size by mistake but they sent the right size at no extra charge
15 juli 2025
Svar från Lost Loom
Hi Iain. Thanks for the five star review - glad we got it all sorted in the end.
Svar från Lost Loom
Thanks for the lovely feedback Diane
Exceptional Service
Easy to use site, very fast delivery, superb presentation of bedlinen which would be perfect as a gift. Everything is of a very high standard . Many thanks
8 juli 2025
Svar från Lost Loom
Thanks so much for the lovely feedback! Really glad you liked the quality and presentation.
Absolutely LOVE this bedding
Absolutely LOVE this bedding. It arrived in the most gorgeous box, all wrapped up in tissue paper. The bedding itself is in a bamboo bag which will be great for storing. They're unbelievably soft and we've noticed a real difference in them keeping us cooler, especially at the moment with these hot, humid evenings. I'm officially bamboo converted!
24 juni 2025
Omdöme utan inbjudan
Recommended
Ordering was quick and easy. It was no problem to add an item later and the customer service has a personal caring touch. The bedding is lovely, soft and luxurious. I would recommend both the company and the product.
6 juni 2025
Svar från Lost Loom
Thank you for the kind words. We're so glad you're loving the new bedding!
High quality bedding
Having spent some time looking for bedding to help with night sweats I came across Lost Loom.
The whole shopping experience has exceeded my expectations. The bedding ordered was delivered promptly and beautifully packaged. It is of excellent quality and I am pleased to report sleeping soundly with no sweats despite a couple of the hottest nights so far this year. A definite improvement on previous cotton bedding.
I ordered super king pillowcases assuming these would be necessary for walled pillows but it's worth noting that the standard pillowcases are generous and easily fit our pillows. My requested return to swap for the smaller size was dealt with promptly by Richard with no issues and a very personal service. How refreshing!
Finally
I am very impressed with the eco-credentials for this bedding and the packaging is all recyclable. Well done Lost Loom.
Would I repurchase...yes absolutely. I am already eyeing the duvet for winter!
13 juni 2025
Omdöme utan inbjudan
Svar från Lost Loom
Thanks so much for the lovely review! So glad to hear the bedding’s helped with those hot nights. Really appreciate you taking the time to share your experience and love that you’re already eyeing up the bamboo duvet!
Exceptional customer service
I incurred a slight problem on the website and I sent a message, within a short period of time Richard called me and rectified the problem. The customer service was exceptional and today I received a beautifully packaged product. I would highly recommend Lost Loom and would definitely use again in the future.
19 maj 2025
Omdöme utan inbjudan
Great customer service
Great customer service. The bedding is silky soft and great quality. And beautifully packaged.
9 maj 2025
Lovely product
Lovely product! Purchased bedding, so soft. would recommended and will be purchasing more
9 maj 2025
Omdöme utan inbjudan
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