This is yet another order where Lookfantastic is not able to ship a product due to it being out of stock or shipping restrictions. It's never happened to me with any other online store. Quite frustrat... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very fast service with trackable and quick international shipping. They have an extensive selection of products. I shop here for things I can’t find locally.
Företaget har svarat
The information regarding products that are in stock in Dubai or travelling from uk is not transparent. So even if you select only products that are mentioned « in stock, shipped in 24h » thinking th... Se mer
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I contacted customer support to cancel my order. They responded very quickly. The cancellation didn't work the first time, but eventually Priniesha was able to sort it out and handle everything perfe... Se mer
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Företagsinformation
Kontaktuppgifter
North Orange Street 1209, 19801, Wilmington, Storbritannien
- lookfantastic.ae
3,2
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order getting cancelled
4 februari 2026
Svar från Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and have sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Items arrived fine
Items arrived fine. Should have been bubble wrapped though to avoid damage in transit.
19 januari 2026
Svar från Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Svar från Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Professional Service & Exceptional Visual Clarity
I had a seamless experience working with Glowy Interiors. Their design process is exceptionally well-structured and professional from start to finish. What impressed me most was how they used clear, high-quality visuals to bridge the gap between concept and reality, making every decision easy to understand. Highly recommended for anyone seeking a stress-free and visually driven design service.
5 november 2025
Svar från Lookfantastic
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Failed to inform that order couldn’t be delivered to my country of residence
Poor order fulfilment
31 januari 2026
Svar från Lookfantastic
Hello Carolanne,
Thank you for leaving your review.
I am sorry to hear you have had an issue with an item from within your order being cancelled. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Reliable and Efficient
Reliable and Efficient site with good deals. I've used them several times.
2 februari 2026
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Pretty good
They've got a lot of skin care brands that I like. The delivery (if stock is available in UAE) is pretty quick as well. I feel confident getting my products from here without having to worry it's a fake or anything.
30 november 2025
Svar från Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regard,
Natalia
Solid Company
I’m a returning client from time to time, never had any issue, it’s a good company with good variety of the products
10 mars 2025
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Easy to use
Easy to use, discounts and simple check out process! Will definitely use again!
28 januari 2026
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Been a pleasant experience so far!💓
28 januari 2026
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
I have ordered this cream 3 times and…
I have ordered this cream 3 times and the order goes through and you do not send it to me, claiming it’s out of stock. Then why is the item showing in stock on your website consistently????? Why have you not taken it down and allowed for orders to be made
26 januari 2026
Svar från Lookfantastic
Hello,
We appreciate you bringing this to our attention. We are sorry that you have not received your order despite it showing as in stock on our website. We will investigate this issue to prevent it from happening again.
A message has been sent to your account.
Kind regards,
Liam
I used a discount code on my order and…
I used a discount code on my order and was charged twice, for two different amounts. Customer service has been completely unhelpful in resolving this. It appears the app glitched, but I have never experienced a system that splits a payment this way.
The first charge matched the discounted total shown in my basket (after the 33% discount), and then a second charge was taken for the difference that I had supposedly saved. This is extremely concerning and feels misleading. Despite explaining this clearly, no one seems to understand or properly address the issue.
25 januari 2026
Svar från Lookfantastic
Hello Aurelia,
We're very sorry to hear about the unexpected charges and the trouble you've had with customer service. We appreciate you bringing this to our attention. Thank you for your feedback, a message has been sent to your account.
Kind regards,
Liam
Good offers available
24 januari 2026
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I have never got the order despite the…
I have never got the order despite the payment. After i have cancelled i didnt get the refund!
14 mars 2025
Svar från Lookfantastic
Hello Jyl,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order being cancelled I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Second time I have been ordered
Second time I have been ordered, the same items. I am happy
20 januari 2026
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
A gift for someone in Dubai
I needed a gift for someone in Dubai. The website was easy to navigate and the items were delivered on time.
12 januari 2026
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I didn’t receive my order !!!
I didn’t receive my order !!!! I didn’t receive any help!!!! No one contact me !!!!!
14 januari 2026
Svar från Lookfantastic
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
You say free delivery but it’s not
15 januari 2026
Svar från Lookfantastic
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Svar från Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.