Även om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en ”verifierat”‑etikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer

För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer

Det hÀr tycker kunderna

Betygsatt 5 av 5 stjÀrnor

I've had the Lono Wild for a couple of months, & use them for trail running & hiking. Nice & flexible yet not too thin, with just the right amount of terrain feedback. The tread platform feels neutral... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjÀrnor

The return policy is way too hard. No other company makes this so hard. If they would have come close to my size(yes I measured) I would have kept them. I wear barefoot shoes every day. These were a s... Se mer

Betygsatt 4 av 5 stjÀrnor

Communication was good and thankfully, everything went smoothly. Two things to know: 1, they ship direct from China, so just be ready to wait longer than some online buys. 2, I’m not sure if I just... Se mer

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Betygsatt 5 av 5 stjÀrnor

My feet were always eager to fit in a better fitting shoe, finally got the Flow S Carbon and it fit really really well after getting some guidance and advice from staff about how to go about pic... Se mer

Företaget har svarat

Företagsinformation

  1. Skobutik
  2. SkoaffÀr
  3. KlÀdbutik
  4. Skofabrik
  5. Butik med trÀningsklÀder

Skrivet av företaget

We are a boutique brand who believe in making a high quality barefoot, minimal and sustainable shoe product.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

63 omdömen

5 stjÀrnor
4 stjÀrnor
3 stjÀrnor
2 stjÀrnor
1 stjÀrna

Har besvarat 81 % av sina negativa omdömen

Svarar vanligtvis inom 1 mÄnad

SÄ anvÀnder företaget Trustpilot

Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.

Företag pÄ Trustpilot fÄr inte erbjuda incitament eller betala för att dölja omdömen. Omdömen Àr enskilda anvÀndares Äsikter och inte Trustpilots Äsikter. LÀs mer

Betygsatt 5 av 5 stjÀrnor

So far I've bought 6 pairs of Lono's

So far I've bought 6 pairs of Lono's. 2 for myself, 3 for others and 1 pair that didn't fit and needed refunding or exchanging.
I'll try and keep this review simple but useful!

First 2 pairs - Perfect. From measuring feet to ordering to receiving, everything went really well for us.

Second 2 pairs - Almost perfect, the ONLY issue was my sisters didn't fit so we needed to exchange them.
After contacting Lono and already understanding there would be return shipping fees etc they came up with, for me, a great solution.
"Sell or gift the pair that don't fit to spread the Lono word and here's a code for discount of the next pair and free shipping."

Now I get it, some people would want something more or different but I was stoked with that.

So I sold the other pair for basically what I bought them for and then used the discount code to get 2 more pairs with free shipping.

All in all, great communication and for me, awesome result.

The shoes themselves fit incredibly well with or without socks and the knit sides means my wide shrek feet can open out properly!

I really do rate these shoes and for the money they blow others out of the water, especially in comparison with Vivo's, yes they're awesome BUT ridiculously expensive for what they are - just my opinion don't have a cry about it ;).

So there you go.
Buy Lono's.
They're mad.
Comfy as F and the service for me, has been great across every order so far.

Love 'em.

5 december 2024
Omdöme utan inbjudan
Logotyp för Lonowear

Svar frÄn Lonowear

Thanks so much for that great feedback and sorry it took us a while to get back to this review. Really appreciate that you're supporting our small and growing brand and also taking advantage of the Green Return option, which is absolutely helping us save on shipping fees and also converting new people to the barefoot community!

Betygsatt 1 av 5 stjÀrnor

Cheaper than Vivo but terrible exchange / return policy

Shoes are cheaper than Vivo but not worth it:
1) terrible customer service. The shoes I ordered are one size too big and I haven’t been able to exchange them.
2) exchange requires a complicated series of sending photos and shipping slips so the company can send an exchange code. I’ve shipped the shoes back and haven’t received an exchange code. They’ve basically taken my money and I’ve got no shoes. I’ll probably have to file a dispute with my credit card.
3) because shipping isn’t covered, I’ve paid $30 for extra shipping costs including the return. Shipping costs add up plus the headache of dealing with a non-responsive customer service.

Thought these might be a good, cost effective alternative to Vivo but the lower price point also comes with bad customer service so not worth it at all.

27 oktober 2024
Omdöme utan inbjudan
Logotyp för Lonowear

Svar frÄn Lonowear

Hi there, thanks for bringing this to our attention and sorry it took us a while to setup a Trust Pilot account to respond.

In recent months, we have taken steps to setup an official Exchange and Returns portal using AfterShip as a provider, which allows for quicker and smoother experience. Also allowing customers some choices to exchange for certain models without having to wait for a reply.

In addition, we have now created more return channels for major markets like US and UK, thus lowering return fees. For total transparency, you are right to observe that we charge fees for the initial pair and also the return shipping fees in case of an exchange or return.

However, we should also point out that in the case of a size exchange, we cover the shipping fees of the new pair. We also provide a Green Return option where the customer gets to keep the original shoe and give away to a friend or family member, while getting a significant discount on the new pair.

We hope these changes are a step in the right direction for our growing company and that it won't overshadow the quality of our shoes.

Would appreciate any comments on the shoe quality too for providing feedback for other customers who could potentially use it! Thanks

Betygsatt 5 av 5 stjÀrnor

One of the best shoes I have ever tried


One of the best shoes I have tried ever. Bought these shoes, 7 days ago, and they are just great for both running, and training in the gym.

At first you can feel your feet having to get used to the fact that you aren't getting as much support, but it feels more strengthening than painfull.

All in all great product would recommend, especially if you have bunions like me, then the wide toebox helps a lot and they are so comfortable as well.

5 augusti 2024
Omdöme utan inbjudan
Logotyp för Lonowear

Svar frÄn Lonowear

Thanks a lot for the great feedback and being our first Trust Pilot reviewer to get the whole thing going!!

Detta Àr Trustpilot

Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

LÀs mer om andra typer av omdömen.

Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.

LÀs mer om omdömesprocessen pÄ Trustpilot.

HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.

Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.

LĂ€s mer