Lonowear Omdömen 63

The return policy is way too hard. No other company makes this so hard. If they would have come close to my size(yes I measured) I would have kept them. I wear barefoot shoes every day. These were a size too big and way too wide and heavy. Please refund as I followed your terms for return at my expense.

Fast delivery, top notch quality as always

Good appearance, functionalbe, reasonable price, good services...

Quality is good, soft, comfortable.

Size is fine
Design is great

Shipping is slow without timely updates
I bought my first pair from Lono on 5 Feb and got the shoes on 16 Feb. The courier companies did not give me any status updates. I have no idea of the exact delivery date.

Quality is marginally acceptable
I wore this pair less than 10 times within these 1.5 months. The sole near the heel starts peeling off.

The shoes are very good, I have several, I love them. The shipping is disastrous, you can't track the product properly, especially when it comes from China. The fact that the company uses the delivery company Evri is even worse. My package still hasn't arrived!!! The delivery guy couldn't deliver the package twice, and I was home both times, and one day I even left the main door open for him. He didn't try to open the door or ring the bell, he must to be an NPC. I changed it, so I asked Evri to deliver it to the nearest post office, it's very interesting that the package is in transit two days ago and hasn't even reached the post office yet and dropped the package off!!!!!!! This is not the first time happened. Does anyone work at Evri!? There's no customer service, the chat bot is a bunch of crap, you won't get a meaningful answer from it. This company should have died out when it was Hermes, because it's a crappy company.I called the phone number on Monday, Tuesday, Wednesday and today and nothing happened, I spoke to the chat bot many times and nothing happened, no one called me or sent me an email.Tracking nr.:H01LFA0278391618
I hardly ask you LONOWEAR please in the uk use Royal mail every time!!! And I also ask you to work on tracking the shipment from China because looks like the package was in the same warehouse for 6 days, and then I don't know what jet plane they used to transport the package to England, but the plane was here in 3 hours from China, at least that's what the tracking number shows. Not happy!!!! Today (19.02.25) I received an email that the package was lost!

The shoes are so excellent. The cork insole is key for barefoot shoes, and it's the party I didn't even know I needed. They were delivered when expected. I will definitely purchase from this brand again. So happy I found them!

I put in the wrong address and lono sorted it out for me quickly. Received the shoes and absolutely love them.

Thank you for your amazing work and customer service.

Keep up the great work ✺☉

Big love,

Harrison

I don’t really use this shoes really often to give a review it I wear it for two days and I like it, seems to be good quality, and let’s see what happens

Communication was good and thankfully, everything went smoothly. Two things to know: 1, they ship direct from China, so just be ready to wait longer than some online buys. 2, I’m not sure if I just got lucky, but no taxes are collected…my package did not get held up and I wasn’t charged anything on delivery…but YMMV. My only critique is the tracking data was updated until release in Canada…a couple days later after no other updates, the shoes just showed up. Again, all good, but not as detailed on tail end tracking.

I still dont have my shoes. Its been 14 days since order and looks like they stuck in customs for 10 days

Great shoe, repeat purchase

Me and my wife have a few pairs of the wild Lono barefoot shoes and we absolutely love them. They come in great colours and are very comfortable. They are good shoe to get into barefoot shoes, not as thin of a sole and the grip is excellent. We use them for absolutely everything, from day to day, work or obviously hiking.

We once had an issue with a defect in one of the shoes, but the support team got back to us super quickly and send us a replacement.

Could not recommend more!

The shoes are comfortable and the sole is long lasting

The quality of the footwear is fantastic, needless to say, it's design aesthetic is beautiful and functional.

I Love Lono Shoes!
More than shoes, LONO is providing a fantastic customer service experience! Advice, change of size, color… with a very prompt service! Well done guys!

I currently have 2 pairs of Flow and they're great.. Very affordable for barefoot shoes and it fits my wide feet. I wish they have the range for comfortable ladies shoes which is not sneakers as well. Maybe something that they can consider.

The shoes are awesome (quality, performance) and look like they’ll last a long while. Best value for the price in bf shoes.

I go there only a gym with numeric keypad. Also no number to call. No retail space, I wanted to buy a pair to try since you guy decided to be high class. I will bring my money to other place that give me my value for $$$$

Beware before buying!
Beautiful design, but terrible return policy
I recently bought a pair of sneakers from LONO. The design and build quality are great. But that’s where the happy story ends. Unfortunately, the sizing runs small, and since I use my sneakers for running, comfort is essential.
I wish I had read the reviews first, as other people have experienced the same issue. Unlike most other brands, LONO does not provide a return label. Customers are required to pay for tracked shipping back to their EU warehouse in Latvia. The cost for tracked shipping from Sweden was around €30 — almost half the price of the shoes themselves.
I was quite surprised to find this out. I suppose it’s my own fault for not reading the reviews and return policy beforehand, but I honestly assumed that free returns for undamaged items were standard practice for most brands.
I’m very disappointed the policy feels unfair and not customer-friendly at all