Lone Rider Omdömen 216

Para mi en el equipamiento de nuestras motos son los mejores ,no tienen rival ,en materiales ,estética ,calidades y variedades .
Pero cuando empiezas a conocerlos te das cuenta de por qué,tienen un equipazo en todos sus departamentos y eso se nota tanto en el trato con el cliente como en todo lo que hacen .
Se nota que se preocupan por lo que de verdad nos hace falta y de cual es la mejor manera para hacerlo .
Solo puedo deciros que gracias por facilitarnos todas las necesidades de nuestros viajes .
Un saludo

I was a little disappointed when my inner tent arrived with a fault so emailed Anna at LoneRider to seek advice. Within 40 mins of my email being sent another inner tent on its way to me and my issue resolved. Things go wrong in every company but it's how they deal with it counts! You get what you pay for in this world and LoneRider have proved they support customers when difficulties occur. 5 stars

J'ai rapidement reçu mes colis et en bon état.
Pour les avoir déjà utilisé, je recommande vivement les produits lone Rider

L'azienda e stata puntuale nella fornitura, lo scambio dei messaggi e stato rapido anche se non parliamo la stessa lingua.
Siccome mancava il telo sotto tenda, si sono mossi immediatamente a spedirmelo senza tante storie.
Posso raccomandare la Lone Rider senza ombra di dubbi
Salvatore

Excellent build quality and premium look. The amber colour combination looks fantastic on my R1300 GSA and really elevates its appearance. Service and interaction were smooth and professional. One suggestion would be to make the headlight guard slightly more secure, as the easy-remove design, while convenient for cleaning—also makes it easy to remove when the bike is parked. Overall, highly recommended.

Great product support. Quick and friendly help in choosing the needed spare parts for my MotoBag-system. I felt understood, respected and valued as a customer and happily share my great experience with all of you. Great products, great quality and great support. Happy customer!!

Great products. But also, and maybe even more important, an awesome customer’s service. I just experienced it lately when they offered a replacement for a 300€ piece without arguing at all.
I definitely recommend this brand.

Great products, amazing expérience and perfect support team

Bonjour à toutes et à tous !

Je tiens à souligner l’excellence de Lone Rider 🙌

Réactivité, professionnalisme et produits de grande qualité sont clairement au rendez-vous.

Mention spéciale pour leur service client exemplaire : suite à la réception de mon colis à La Réunion, j’ai dû payer 159 € de taxes de douane, montant que Lone Rider m’a intégralement remboursé sans discussion.

Une marque sérieuse, honnête et vraiment à l’écoute de ses clients.

Je recommande à 100 % ✅

Bonne année à tous les motards de France ! Ride safe 🙏👌

Some initial queries regards products, and contact means, professionally resolved by Anna hence uprated to five stars and order placed,

Great service, very good product
Unfortunate 1 led lamp was delivered defect but i only send 1 messages and 1 min later they send me a new one, that’s very good service

I need to say i never had this kind of good service before from any other company

I highly recommend Lone Rider products

Thanks Anna

Rapide et soigné,malgré tout deux fixations légèrement abîmées

Renvoyer par le SAV en à peine quelques jours après échange par mail rien a dire excellent !

Lone Rider is probably one of the best places to shop, if not. They have some great products for motorcycles and the best service you can find. If it's the weekend and you have a question, you have an answer the next day, even if you don't expect it, even here during the Christmas holidays, I asked a question on December 24th and by December 25th they had answered and provided all the information about my question and a video that could help. Their service is absolutely top notch and I would definitely recommend them to everyone.

La qualita di lone rider non ha rivali.
Non cambierei mai i loro prodotti.

I got the crash bars and headlight guard for my BMW 1300 GS and I'm really satisfied with the design and quality. There's nothing to complain about. Easy installation, the products are solid and sturdy and beautifully complement the whole look of the motorcycle. Finally, Anna provides the best customer service. She promptly addresses any issues that may come up. She's very kind and professional.

Lone Rider makes well thought out and structurally sound gear. If I have any concerns, their customer service team has always gone above and beyond to meet my needs. For those of us that have run into the supply chain delays, hang in there. You do get the products, and they have always met/ exceeded my expectations.

Have had lonerider gear for a few years now, and i'm always satisfied with the quality of the gear and with customer service kindness.

I have bought several products from Lone Rider and without doubt all the gear has been of the highest quality. Anna has been exceptional with any queries or problems. A parcel of mine went missing to which I was refunded 10% of the total price and another shipment sent immediately. You do not get this level of service from most! Check out their YouTube channel if you need any information on their goods. You will not be disappoined.

I want to commend Anna's excellent customer service. She very kindly resolved a problem I had with some motobags. The shipping was incredibly fast and detailed. I bought some motobags for my 2019 BMW R1250GS and they fit perfectly; there's no need to add anything else to the bike. Thank you so much!

I would like to give a special thank you to Anna from Lone Rider support.

Her response time, patience, and genuinely human approach were absolutely outstanding. I have rarely experienced such helpful, understanding, and professional customer support. She took the time to fully understand my situation and went above and beyond to help.

This interaction alone confirmed that I chose the right company. Anna truly represents Lone Rider in the best possible way and is one of the best support representatives I have ever dealt with.

Thank you for an excellent experience.