London Virgin Hair ® Omdömen 

196
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This hair is so so bad, my cousin use to order from LVH a few years ago and the quality seemed good. Now the hair sheds so so much I've had shop hair Amazon hair and TikTok hair that was way better th... Se mer

Betygsatt 5 av 5 stjärnor

Great customer service, were able to resolve my issue in a day. I was unsatisfied with a closure I received and they immediately sent me a replacement one so that I had it in time for my appointment.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Natalia at LVH was amazing. Although she couldn't accommodate my extremely small head (19.5-20 inch cap) She made every effort to find solutions that worked. The quality of the hair used in the unit... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been buying for LVH for years now because I love the quality of their hair and it’s priced reasonable. Shipping is so quick which has been a lifesaver so many times as I’m such a disorganised pe... Se mer

Företagsinformation

  1. Hårförlängningsleverantör
  2. Leverantör av skönhetsprodukter
  3. Perukaffär

Informationen kommer från olika externa källor

No.1 for Premium Virgin Hair & Handmade Wigs ~ ▪️As seen in Glamour, Cosmo & BlackHair Mag info@londonvirginhair.com SALON NOW OPEN


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

196 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(196)

11 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Absolutely amazing quality hair and…

Absolutely amazing quality hair and service! I have had my wig for over a year and still the quality is outstanding. I use the revamp service which is brilliant! The customer service is at a high standard!
Very happy and highly recommend.

12 november 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey Zara,

We are amazed to hear that you loved the Revamp Service!
We will pass your feedback to our stylist :)

With love
LVH

Betygsatt 5 av 5 stjärnor

All I can say is I am one of the most…

All I can say is I am one of the most awkward customer around when it comes to perfection.
LVH is the best..I have purchased weaves wigs closures from this company I had good and bad hair, which is expected but what I can say customer service is brilliant!!.
The amount of time I had to return and replace my items is ridiculous however what you pay you expect! LVH always and I mean always treat me with respect and your complaints priority...I always get a replacement or need be a refund..Their hair is amazing. I have been a loyal customer for many years..you will get bad batch now and again..and they will replace or refund... I am sure they must know my middle name because of my awkwardness however despite this..They are the best around..brilliant and patient!..

I want to say a big thank you to Natalia who works for the company.. Absolutely 💯 % brilliant 👏🏾 👌 👍🏾

10 november 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey,

Thank you for your feedback, we appreciate you!

With love,
LVH x

Betygsatt 1 av 5 stjärnor

Be aware Custom fees ( Brexit )

I have ordered from this company a few times it was free delivery until Brexit happened so now if you order from
France they will charge you 32 euros at customs , since they dont inform the customers about it on their website and promote free delivery i thought i ll ask them to help , and their response was that there is nothing they can do on their ends , i’ve had this issue with another company before. ( Holland and Barrett ) and they paid for the customs charges when i asked as you are allowed to do so .

Anyway this company doesnt care about their customers and now my LVH items are still at the customs .
But by reading this reviews it seems like u never get your refund .
Support black owned business they said , and when you do this is what you get .

5 oktober 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey Lulu,

We are sorry to hear that you are not satisfied with your purchase. We always ship our products free of charge, there are no additional shipping costs, however, as UK is no longer in the European Union, you might be subject to customs fees, depending on your country's policies - just like your purchase with Holland and Barrett. Best to check with your country's Customs Regulations about international packages coming from outside of the EU, they will be able to assist you with regards to the fees.

Unfortunately, we are unable to cover customs fees on your behalf, as much as we would love to - we cannot. We are sorry to hear that you decided not to keep your package.

Your return will be processed as soon as it arrives in our office. We always issue refunds for all returns. To speed up the process, we recommend refusing the package with Customs and they will divert it back to us.

Thank you for your custom,
LVH x

Betygsatt 5 av 5 stjärnor

This hair is very lovely

This hair is very lovely, minimal shedding. Blends with my natural 4c hair. The only thing I have had to do is dye the extensions to match my natural hair colour because the hair is more brown than black but no issues. I use 2 bundles plus leave out for a volumised but natural look.

Also - this is my second time having ordered hair. The first time the bundles were not in stock, Natalia gave me a refund immediately and customer care was spot on. They are very responsive on email and understanding.

16 september 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey,

Thank you for your feedback, we appreciate you!

With love,
LVH x

Betygsatt 5 av 5 stjärnor

Amazing hair extensions!

I have been ordering from this company since 2017. The hair is of great quality and will last a long time if cared for properly. I always deep condition at least once a week and they look and feel brand new each time.
I've recently purchased a frontal plus 2 bundles. Had them bleached/dyed then installed by my hairdresser. It looks fantastic. The hair has held up very well with the chemical processing and heat styling. Definitely money well spent. I will always recommend to anyone looking for full bodied,silky, realistic human hair extensions!!
Also, customer service are very helpful/ prompt at getting back to you if you do have any issues/queries.

14 september 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey,

Thank you for being with us. We appreciate you!

With love,
LVH x

Betygsatt 1 av 5 stjärnor

3 months on still no refund!

3 months on still no refund!! Customer service and communication is atrocious. I only seem to get a useful response on here, so London virgin hair when you see this review please response back to my email I have sent you and take the relevant steps to refund back my money thank you

21 augusti 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hello,

Thank you for your review and we are sorry to hear you feel this way.
As you are aware, your return has not reached our office just yet. We have responded to all emails and we are keeping you in the loop. Our policy is to receive the item, before we issue a refund. We are looking forward to resolving this for you as quickly as possible.

Kind regards
LVH

Betygsatt 5 av 5 stjärnor

10/10 FROM ME

Ive ordered with LVH several times back in 2018, and I have no idea why I stopped ordering hair, I guess at the time it was easier to just use the hair my hairdresser had, plus I would always book my appointments last minute. Well...... I decided to order a wig and boy am I blown away. The quality of the hair is just 10/10 and Im staying for good now. Decided to order a few more wigs so Im not left having to buy emergency hair from random vendors. TOP QUALITY HAIR. I've been rocking wigs since we only had synthetic wigs from the hair shop, so I know the full cycle and evolution of wigs. These wigs are top tier, just order
(edited : spelling mistake)

19 augusti 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey,

Thank you! We appreciate you!

With love,
LVH x

Betygsatt 5 av 5 stjärnor

Beautiful Hair

I bought a luxury straight frontal bundle & requested for the hair to be custom dyed as I couldn’t find the colour I wanted anywhere. Customer service was exceptional, professional & handled my request with ease.
My order arrived a week early, the colour was spot on & the hair felt & even smelt amazing!
I’m so happy with my purchase & being a 1st time customer I’m really impressed with the level of service I’ve received. I’d definitely recommend ❤️

29 juli 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey Tara,

Thank you so much for your review. We appreciate you!
Glad we managed to amaze you.

With love,
LVH x

Betygsatt 1 av 5 stjärnor

This is a scam business…AVOID AT ALL COSTS

I wouldn’t even give one star to the ridiculous excuse of a wig they sent me. I ordered a 24 inch “Milan” wig and what I got was a frizzy, dry, badly stitched together thing which looked like it belonged to a joke shop at Halloween. Ladies, avoid this scam of a business. They are an absolute joke and I will be getting my full refund from PayPal and reporting these scammers everywhere.

11 juni 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey Gabriella,

We are sad to hear that you are not happy with your wig. Kindly send us pictures of the wig and we will do our best to help. The texture you have selected does need extra maintenance and in order to achieve the actual wave, you will need to wet it down :)

Kind regards
LVH x

Betygsatt 1 av 5 stjärnor

Worst hair ever

Worst hair ever
Do not buy this hair it is a complete scam!!!!!!!!

11 juni 2021
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey,

Thank you for your review. We do not have a record of your purchase. Can you kindly let us know your order details and what the issue is and we will deal with this promptly?

Kind regards
LVH

Betygsatt 1 av 5 stjärnor

This company is completely careless of…

This company is completely careless of who they sell their products to. I ordered and never received my item I asked for my refund three times and they have yet to issue it. They also left it up to me to chase down the courier to see where my package is and I had to file a dispute and will file a legal dispute should they continue to be careless. They are a poor representation of London.

30 april 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hello Anna,

Thank you for your review.

As explained in the emails, once the package arrives back in our office, it will be processed and a full refund will be issued. We simply need to receive the products back.

There is nothing you need to do - if you have refused the package or it has been refused at Customs, they will return it back to us. Once they have shipped the package back, the tracking details will update - this can take a few days if the package is still at Customs.

We will respond to your dispute soon.

Many thanks
Natalia

Betygsatt 5 av 5 stjärnor

Natalia at LVH was amazing

Natalia at LVH was amazing. Although she couldn't accommodate my extremely small head (19.5-20 inch cap) She made every effort to find solutions that worked. The quality of the hair used in the units is fair superior to other companies I would recommend her to my friends with average sized heads. 😄 I wish her well in all future endeavours.

22 april 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Fail of wigs

I ordered a Brooklyn wig and by default it is meant to come with a 5x5 closure. It came with a 4x4 closure and no clear partings. The tracks were very visible and loose stitched on. The hair grips I had put on also became loose by the third day it was very disappointing amongst other things. I also ordered another wig and that came with the wrong lace (ordered HD, came with Swiss wouldn’t blend)
I know I am not an influencer on Instagram but I from their promotions and advertising I honestly thought they wouldn’t be a scam me and send me a half broken wig and still made me pay £800 in total. I sent them back to them and I have been denied a full refund or lace replacement for the actual 5x5 and their customer service is very beyond poor when you want to get your money back. I know it’s difficult times but it’s sad to see local business treating their people like this. I’m also going to be doing a YouTube video sharing my experience and and their service.

3 april 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hello,

Thank you for your review. You have chosen to upgrade your order to come with a 4x4 HD Swiss Free Part closure. We have of course agreed to take a look at the stitching and resolve the issues for you, as this should not have happened and we sincerely apologise for this. As previously explained, you have customised your wig to come with a different closure and we made no guarantees that we would be able to replace the lace for you.

Upon the return of your wig, it was clear that the wig was installed and worn. If you felt that a wrong closure was received, we would have expected to hear from you shortly after the wig arrived and the product was still in its original state. We have advised you over the email that the wig will be investigated and we will ensure that there is not loose tracks. We have also revamped it, so that is arrives nice and fresh back to you.

Unfortunately, we will not be changing the closure as the wig has been made to your selected specifications and it has also been used. To compensate you for the loose tracks and the inconvenience, we have offered a partial refund.

We wish you all the best & stay safe,
LVH

Betygsatt 1 av 5 stjärnor

REALLY DISAPPOINTED

REALLY DISAPPOINTED! I ordered a wig for 450 euro, she was supposed to be pre plucked and half part and more the size cap I choose was small. I receive a wig with good quality hair but not preplucked, not parted, even more the size cap was medium. Really really dissatisfied

29 mars 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey Aurelie, hope you have been well.

We had a look at your order and you have upgraded your wig to come with a Free Part Frontal - this allows you to choose your parting and style your hair the way you like. It does not have any pre-made partings, but does come slightly plucked with some baby hairs. We leave a little room for your own tweaks, so you can decide how much you would like it plucked.

We can definitely take a look at your sizing issue, if you could kindly email us with the hair details and your measurements, we will do our best to help.

Kind regards
LVH

Betygsatt 2 av 5 stjärnor

Brazilian Bundle and closure..

Brazilian Bundle and closure... I purchased this and have been using the hair for 4 months now and I must say I’m quite dissatisfied by the amount of hair that sheads whenever I brush the hair. it’s the second time I have purchased from the company and I will not be wasting my money anymore!

20 mars 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey Diana,

We are sorry to hear that you are not satisfied with your purchase. Kindly send us any pictures you might have and we will deal with this promptly. We will do our best to help.

Many thanks
LVH

Betygsatt 1 av 5 stjärnor

Really disappointed! Not worth the huge expense!

Really disappointed! I bought a handmade wig and emailed to ask for a free part they were so quick to reply and said they would be happy to make a free part. When it arrived, not only did it NOT have the free part I ordered but the hair was tangled, the knots where my dyed, the hair was not pre plucked and the wig was HUGE!! Such a shame after spending over £300!! I’ve worn it for a week and the curls are so messy. The hair is just really poor quality!

11 mars 2021
Omdöme utan inbjudan
Logotyp för London Virgin Hair ®

Svar från London Virgin Hair ®

Hey,

Thank you for your review and we are sorry to hear that you were not satisfied with your wig.
Kindly send us an email with pictures of the issue and we will deal with this promptly. Stay safe.

Many thanks
LVH

Betygsatt 4 av 5 stjärnor

Their kinky straight hair is excellent…

Their kinky straight hair is excellent quality. Delivery time is fast and their customer service is very efficient and professional . I did not have a very good experience with one of their other textures but customer services did put it right at the end of the day, So I can't really complain.

2 mars 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shocking

Shocking. I asked for caramel highlights and recieved bright orange bundles and now they are fighting my request for a refund. So bad.

1 oktober 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best hair extensions out there!

I ordered LVH when I was disappointed with my regular supplier for hair extensions. The website is beautifully presented and I just hoped the hair would be good quality...WELL...I wasn’t disappointed!! The hair arrived super fast the next day and once installed looked amazing. It’s super soft and bouncy, not heavy but looks full I ordered 3 bundles of the luxury body wave and I can say I will always buy my hair from LVH!! Barely any shedding too! From what I can see this bundle will last ages!!

15 september 2020
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer