I tried to make an appointment and had to cancel it an hour later due to an insurance issue and was still charged the full deposit. Money hungry, unsympathetic, and unhelpful the lot of them. I would... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i had to go to London Doctors Clinic as an emergency as i was about to travel and not sure if i was able to with my condition and prescribed medication from my nhs GP. I chose them initially because i... Se mer
Easy to book online was given many choices of appointment times especially important as I was visiting from Australia. The doctor was very thorough and friendly. Payment was reasonably priced. Final... Se mer
Företaget har svarat
I arrived a day prior in London from the US with what seemed to be a massive ear infection. Booking an appointment was very easy. The office was well-located and efficient. The doctor, Alex was know... Se mer
Företaget har svarat
Företagsinformation
Om London Doctors Clinic
Skrivet av företaget
We are London Doctors Clinic, part of Spire Healthcare. London Doctors Clinic offer private GP and healthcare services from 19 clinics nationwide.
We offer fast, convenient, affordable access to a doctor for those who need an appointment quickly or who aren’t eligible to use the NHS. Our one stop shop GP services are designed to give patients the right care without hassle, fuss or delay.
Kontaktuppgifter
London, Storbritannien
- 02035530266
- enquiries@londondoctorsclinic.co.uk
- londondoctorsclinic.co.uk
3,8
Bra
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy and quick booking
Easy and quick booking. Nice doctor. She referred me elsewhere which was reassuring although the problem has now gone so I don’t need to follow through with it.
8 augusti 2024
Svar från London Doctors Clinic
Thank you for your review, Jane!
At London Doctors Clinic, we aim to make quality healthcare accessible to all of our patients. That’s why offer same day appointments, weekend and evening availability and video consultations – so you’ll never have to wait too long to see a GP. Thank you for choosing London Doctors Clinic!
Kind regards,
Emma
London Doctors Clinic.
My appointment was on time and the dr…
My appointment was on time and the dr was very accommodating of my 1 year old daughter I couldn’t get child care for. I had a great experience and was very happy with my service
15 augusti 2024
Omdöme utan inbjudan
Svar från London Doctors Clinic
Thank you for leaving us a 5 star review!!!
We are pleased to hear that our GP took excellent care of you!
At London Doctors Clinic we pride ourselves on our patient care and are please to hear that you had a positive experience with us.
We will be sure to provide your feedback to your consulting doctor!
Should you ever need our services in the future we will be more than happy to assist you again!
Kind regards
Emma
London Doctors Clinic
I can always get an appointment when I…
I can always get an appointment when I want one.
The doctors are always polite professional and don't rush you
Results of any tests I have had come back super quick
25 juli 2024
Svar från London Doctors Clinic
Thank you for taking the time to leave a review, Jennifer!
We are delighted to hear that you were pleased with our service. Should you ever need a same day appointment with a GP in future, we would love to welcome you back at London Doctors Clinic.
Kind regards,
Emma
London Doctors Clinic.
Excellent service as always from Dr…
Excellent service as always from Dr Dace. Informative, patient and efficient. Blood results came back the same day; v. Impressive!
31 juli 2024
Svar från London Doctors Clinic
Dear Andrew,
Thank you for leaving us a 5 star review.
We are pleased to hear that you had an excellent experience with us.
I will be sure to forward your review across to Dr Dace!
Should you ever need to use our services in the future, we will be more than happy to assist you!
Kind regards
Emma
London Doctors Clinic
I took an appointment that included…
I took an appointment that included blood tests but was told it wasnt needed
24 juli 2024
Svar från London Doctors Clinic
ONLINE:
Thank you for taking the time to provide us with feedback on Trustpilot.
We are so sorry to hear that blood tests were not completed during your appointment as you had anticipated. Upon reviewing your notes, we understand that the clinician explored your symptoms, medical history and completed a comprehensive examination. A working diagnosis was made by our clinician and in your case, you were referred to a specialist for further investigation of the cause of your symptoms where blood tests can be completed if necessary. You were advised to monitor your symptoms and given safety netting advice should your symptoms not improve.
We note that you were satisfied with the clinician's plan at the time of your consultation, and we are deeply sorry if this outcome did not align with your expectations.
We do hope you were able to see a specialist and are now feeling better.
Kind regards,
Kimberley
Patient Experience Manager
Svar från London Doctors Clinic
Thank you for taking the time to provide us with feedback on Trustpilot.
We are pleased you found the service great, but we are sorry to hear that you would rate your recent experience 1 star. Such that we may understand why you felt the service was 1 star, please do email us at info@londondoctorsclinic.co.uk with any further feedback so that we may investigate this further.
Alternatively, if this was a mistake, we would appreciate if you could amend your review to reflect the positive feedback we received.
We look forward to hearing from you.
Kind regards,
Inva
Patient Experience Team
Very efficient & impressed
Very efficient, listened to my concerns and looked at me holistically when other GPs have not. Impressed and will use them again.
25 juli 2024
Svar från London Doctors Clinic
Dear Luke
Thank you for the 5 star review!
I am pleased to hear that you had an excellent experience with us.
We strive to provide patients with the best customer care.
We look forward to being able to assist you in the future should you ever need a convenient and reliable GP service.
Your kind words will be forwarded across to your consulting doctor!
Kind regards
Emma
London Doctors Clinic
Svar från London Doctors Clinic
Dear Debra
Thank you for the 5 star review!
We are pleased that your found our services to be prompt and professional!
Should you ever need our assistance in the future we will be more than happy to assist.
Kind regards
Emma
London Doctors Clinic
Reassuring and efficient!
Dr Daniel was really attentive, honest and helpful. I felt very listened to and really appreciated the advice I was given. Testing was swift and my results were well explained. I’d recommend this clinic to anyone who has a concern they would like to raise with a faster and higher quality service than their GP.
29 juli 2024
Svar från London Doctors Clinic
Dear Louise
Thank you for choosing London Doctors Clinic! We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
My personal experience
Everything was fine, starting from the receptionist, who was nice and professional, to the doctor’s medical visit. He was capable to explain everything, trying to be clearer as possibile considering that I’m Italian.
Nothing to complain about.
29 juli 2024
Svar från London Doctors Clinic
Dear Sara
Thank you for choosing London Doctors Clinic! We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
Svar från London Doctors Clinic
Dear Janet
Thank you for the 5 star review!
We are please to hear that our GP took excellent care of you!
At London Doctors Clinic we pride ourselves on our patient care and are please to hear that you had a positive experience with us.
We will be sure to provide your feedback to your consulting doctor!
Should you ever need our services in the future we will be more than happy to assist you again!
Kind regards
Emma
London Doctors Clinic
Svar från London Doctors Clinic
Thank you for taking the time to leave a review, Michael!
We are delighted to hear that you were pleased with our service. Should you ever need a same day appointment with a GP in future, we would love to welcome you back at London Doctors Clinic.
Kind regards,
Emma
London Doctors Clinic.
I wish my NHS GP was like this!
A welcome at reception, the appointment was on time, a great doctor - knowledgeable, understanding and helpful. Overall a great service and worth every penny.
7 augusti 2024
Svar från London Doctors Clinic
Dear Paul
Thank you for choosing London Doctors Clinic! We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
My son was treated well and all the…
My son was treated well and all the staff are very friendly. He liked the food the most!
1 augusti 2024
Svar från London Doctors Clinic
Thank you for taking the time to leave a review, Grace!
We are delighted to hear that you were pleased with our service. Should you ever need a same day appointment with a GP in future, we would love to welcome you back at London Doctors Clinic.
Kind regards,
Emma
London Doctors Clinic.
The Doctor I saw was very
The Doctor I saw was very
Professional and helpful. I
would recommend him anytime.
Many thanks.
30 juli 2024
Svar från London Doctors Clinic
Dear Lynette
Thank you for choosing London Doctors Clinic!
We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
£167 is what I paid for a fob off!
£167 is what I paid to be told that I don’t have an ear infection and that my blocked ears would clear on their own and if they hadn’t, I should go back in a week if they got worse!
2 days later I ended up at A&E, because I couldn’t hear at all and was in excruciating pain. There they found a serious infection and I have been put onto oral antibiotics as well as an antibiotic spray and a steroid!
That’s what I get for being a foreigner, trying to do the right thing by going private, rather than using the NHS!
7 augusti 2024
Svar från London Doctors Clinic
Thank you for taking the time to provide us with feedback on Trustpilot.
We have contacted you directly in regards to this matter to resolve your complaint and so as to not disclose any sensitive information regarding your appointment online.
We recommend that you check your email inbox for an email from us.
Kind regards,
Patient Experience Team
Svar från London Doctors Clinic
Dear Amanda
Thank you for the 5 star review!
We are please to hear that our GP took excellent care of you!
At London Doctors Clinic we pride ourselves on our patient care and are please to hear that you had a positive experience with us.
We will be sure to provide your feedback to your consulting doctor!
Should you ever need our services in the future we will be more than happy to assist you again!
Kind regards
Emma
London Doctors Clinic
Clinic Review
Friendly reception staff, great Doctor. The only reason I’ve not given five starts is due to the 30 minute wait. Appointment was at 13.30 and I wasn’t seen until 2pm. I was the only patient waiting. Other than this excellent, I will be using London Doctor Clinic for all future medical needs.
7 augusti 2024
Svar från London Doctors Clinic
Thank you for taking the time to leave a review, Michael!
We are delighted to hear that you were pleased with our service. Should you ever need a same day appointment with a GP in future, we would love to welcome you back at London Doctors Clinic.
Kind regards,
Emma
London Doctors Clinic.
Able to get a weekend appointment…
Able to get a weekend appointment quickly. Empathetic and friendly doctor who put me at ease and advised on the issue and treatment. Recommend.
3 augusti 2024
Svar från London Doctors Clinic
Dear Monika
Thank you for choosing London Doctors Clinic! We are thrilled to hear that you were happy with our service. We strive to provide our patients with the best quality care and provide an outstanding service. Should you require our services in the future we will be more than happy to assist you.
Kind regards
Emma
London Doctors Clinic
Easy to book Great value & great advice! Very friendly too!
Booking an appointment with GP was easy and straightforward. 10 mins or so later the video consultation started. GP was very experienced and friendly. She provided a great advice. A lot more than NHS GP did. Her advice helped to decide me what to do next. I took my mum to A & E and they are looking after her. Her sodium and potassium levels were critical. So I can’t thank her enough. Highly recommended!
8 augusti 2024
Svar från London Doctors Clinic
Dear Lidija
Thank you for the 5 star review!
I am pleased to hear that you had an excellent experience with us.
We strive to provide patients with the best customer care.
We look forward to being able to assist you in the future should you ever need a convenient and reliable GP service.
Kind regards
Emma
London Doctors Clinic
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