Locksteed Omdömen 

Svar från Locksteed

3 dagar sedan

Hi John,

I'm sorry for the frustration here. Ordering, paying, and then feeling ignored is a rotten experience, and I want to clear it all up for you.

First, your order: I've tracked it and it was actually out for delivery, but the courier couldn't find a safe place to leave it, so it wasn't able to be dropped off. That's why it hasn't landed, it's not lost, and we'll get it to you. We just need to arrange redelivery or a pickup point that works for you.

On the replies, this is the part I really want to sort out, because when I check our system, we have been responding to your messages. That tells me our emails aren't reaching you (spam/junk folders are the usual culprit, or an address that's not quite matching). I'd hate for you to think we've ignored you when we've actually been trying to reach you the whole time.

Could you email us once more at support@locksteed.com, and have a quick look in your spam/junk folder for our earlier replies? The moment we connect, we'll get your delivery sorted straight away.

Thanks for your patience, John. Let's get this fixed.

— LOCKSTEED Team

Svar från Locksteed

3 dagar sedan

Hi Sharon,

Thank you for the honest feedback. I understand the frustration, and I want to be straight with you about all of it.

First, the good news: we've tracked your specific order and can confirm it's moving through transit correctly and is on its way to you. It hasn't stalled, and it will arrive.

On the shipping itself, you're right that we can be clearer, and I appreciate you pushing us on it. Here's how it actually works: depending on stock levels at the time you order, your Locksteed ships either from our domestic warehouse or from our international one. When it's coming from the international warehouse, it takes longer to arrive, and we should make that expectation clearer up front so there are no surprises. That's fair feedback and we're taking it on board.

You're also covered by our money-back guarantee, so you're not out of pocket either way.

Thanks again for the honesty, it genuinely helps us do better.

— LOCKSTEED Team

Svar från Locksteed

3 dagar sedan

Hi Judi,

Thank you for taking the time to write this, and I'm genuinely sorry. 9 days is well beyond what we promise, and you should have had your Locksteed in hand by now. That's on us, not you.

You're also right about the tracking. When it doesn't update accurately it makes an already frustrating wait worse, and that's not the experience we want anyone to have.

I've gone looking for your order to sort this out straight away, and I'm having trouble locating it on our end, which tells me something's gone wrong somewhere in the process that I want to get to the bottom of for you. Would you mind sending us a quick email at support@locksteed.com with your order number or the name/email you ordered under? The moment we have it, we'll track down exactly where your parcel is and make this right, whether that's getting it moving urgently or another solution that works for you.

We really do appreciate you giving us a go, and I'd like the chance to turn this around. Talk soon.

— LOCKSTEED Team

Svar från Locksteed

8 juli 2026

Hi Lee,

Thanks for taking the time to write this, and I'm sorry you're still waiting. We've just checked your order and it's now in its final days of delivery with the local courier, so it shouldn't be far off now. The delivery has run longer than it should have and we're working directly with the courier to fix the delays on their end, so I appreciate your patience while that gets sorted.

On the questions you've raised, you're right that we're upfront about this. We're an Australian owned and operated brand, and our products are manufactured overseas. We ship from our Australian warehouse or our international warehouse depending on stock at the time you order, which is why your tracking showed an overseas origin. We don't claim to be made in Australia, and we never will, but everything we design is built specifically for the conditions and vehicles our drivers deal with here.

On quality, that's exactly why we went the way we did. We worked through a lot of manufacturers before locking down our own production, because the cheap lookalikes you'll find on marketplaces like Temu are a different thing entirely once you actually handle them. We stand behind ours, and every order is backed by our 90 day money-back guarantee, so if it doesn't hold up to what you expected when it lands, you're covered.

Your order's on its way and should land any day now, and we're here if you need anything the moment it arrives.

— LOCKSTEED Team

Svar från Locksteed

8 juli 2026

Hi Arjay,

Thanks for the honest review and for sticking with us through that wait. You're right on the shipping, it ran longer than it should have, and we're genuinely sorry for that. We've taken it up directly with the courier to tighten those timelines because that's not the experience we want anyone to have.

On the box, fair call too. Our custom Locksteed packaging has been held up in production, and rather than make you wait even longer we made the decision to ship in plain packaging so you weren't left waiting on the product itself. The branded box is on its way for future orders, but we hear you, it's not the unboxing we want to put our name to.

Glad the product itself is holding up sturdy for you, that's the part that matters most out in the driveway. If there's anything we can do to help it earn more than an okay from you, just reach out, we'd love the chance.

— LOCKSTEED Team

Svar från Locksteed

7 juli 2026

Thanks so much for taking the time to leave this, Dennis, it genuinely means a lot.

Rapt to hear the Driveway Defender turned up exactly as described, that's something we work hard to get right, because there's nothing worse than ordering something online and having it not match what you were promised. And the price is a deliberate choice on our end. We could charge more, plenty in this category do, but the whole idea behind Locksteed is that proper protection shouldn't be locked behind a big price tag. Keeping it affordable without cutting corners on the build is exactly what we're about, so it's great to hear that landed for you.

Thanks again for backing us, Dennis. Enjoy the peace of mind knowing it's there every time you park up.

— LOCKSTEED Team

Svar från Locksteed

6 juli 2026

Thanks so much, Kathryn. Great to hear the Driveway Defender has earned a permanent spot in your routine, that "using it all the time" is exactly the habit we hope to build. It only does its job as a deterrent when it's on, so hearing it's become second nature is the best feedback we can get.

You're spot on about the wait, and it's fair feedback. We'd always rather be quicker into your hands, so thank you for your patience on that one. Glad the regular updates helped bridge the gap in the meantime, keeping you posted is something we take seriously.

Thanks for the honest review, and enjoy the peace of mind every time you park up. Stay safe out there.

— LOCKSTEED Team

Svar från Locksteed

6 juli 2026

Thanks so much, Angie. Peace of mind is really the heart of what we're going for.

The Driveway Defender won't make any car untouchable, but it makes yours the harder target on the street, and that visible bit of extra defence is often enough to send an opportunist looking elsewhere.

Great to hear it was quick and easy to use as well, and that everything arrived on time and as ordered. We put a lot of care into getting that right, so it means a lot to see it land. Thanks for taking the time to share this, and enjoy the extra confidence every time you park up. Stay safe out there.

— LOCKSTEED Team

Svar från Locksteed

6 juli 2026

Thanks so much for this, Chris.

That's exactly what the Driveway Defender is built to do. A thief working down a street is after the quickest, quietest opportunity, and a lock they can see through the windscreen tells them to move on to an easier target. Making yours the harder car to bother with is the whole point.

Really glad the fit and removal have been smooth too. That was a big part of the brief, proper deterrence that doesn't turn your morning into a wrestling match. Cheers for taking the time to leave a review, and enjoy the peace of mind. Stay safe out there.

— LOCKSTEED Team

Svar från Locksteed

4 juli 2026

Thanks for the great review, Daniel!

You've hit on the exact combination we work hard to get right, solid build quality, a simple effective deterrent that makes your car the harder target, quick delivery, and support that's actually there when you need it. Really glad it all came together for you.

Appreciate you taking the time to share it, and stay safe out there!

— LOCKSTEED Team

Svar från Locksteed

4 juli 2026

Thank you so much for this, Linda! It genuinely made our day.

First off, our apologies for the slow arrival; that's the part we're never happy about. We're actively working with our courier partners to tighten up delivery times and get orders moving faster, so feedback like yours is exactly what helps us push on that. Really glad our team could keep you in the loop over email in the meantime, thank you for your patience.

What you've described is exactly why we built this. Finishing a late or night shift and walking out to your car is not the moment you want any doubt in your mind, and knowing yours is the harder target, the one they're likely to walk past, is precisely the peace of mind we're going for. Great to hear it's settled in nicely across both the Sportage and the Hiace, too.

Stay safe out there on those shifts, Linda, and thank you again for taking the time to share this. It means a lot.

— LOCKSTEED Team

Svar från Locksteed

4 juli 2026

Thanks for taking the time to leave this, Ryan!

Really glad the lock's doing its job for you. "Simply effective deterrence" is exactly the brief we set out to build to: no gimmicks, just something that makes your car a harder target than the one parked next to it, and often that's all it takes for an opportunist to move on to something easier. It means a lot to have that recognised.

Look after it, stay safe out there, and don't hesitate to reach out if you ever need anything from us.

— LOCKSTEED Team

Svar från Locksteed

3 juli 2026

Thanks so much for taking the time to leave this! Rapt to hear the Driveway Defender's delivering on both fronts for you, and that the service side backed it up too.

That's exactly the goal. It won't make any car impossible to touch, but it makes yours the harder target, and that's what sends most opportunists looking elsewhere. Sounds like it's earned its spot in your layered defence.

Cheers for recommending us too. Means a lot. Stay safe out there!

— LOCKSTEED Team

Svar från Locksteed

3 juli 2026

Thanks so much for this, Lesley, and congratulations on the new Amarok.

Great to hear the Locksteed's giving you extra confidence in long-term parking and anywhere that feels a bit dodgy, that's exactly where a visible lock earns its keep, making your car the harder target so it's not the one they go for. Sounds like you've got a smart setup with the alarm and tracker working alongside it.

Appreciate you taking the time to review!

— LOCKSTEED Team

Svar från Locksteed

2 juli 2026

Hi Brahma,

Thank you for taking the time to write this, and we're sorry for the experience so far. A parcel being marked as delivered to an address that isn't yours is genuinely not good enough, and your frustration is completely understandable.

To be clear, the investigation window isn't us trying to avoid getting your order to you. When a carrier marks a parcel delivered to the wrong place, we have to lodge a formal trace with them to track it down, and that step unfortunately runs on their timeline rather than ours.

Most importantly, we don't want you left out of pocket. If you email us at support@locksteed.com we'll organise a full refund for you straight away. We'd genuinely rather make this right than leave you waiting, so please reach out and we'll get it sorted.

— LOCKSTEED Team

Svar från Locksteed

2 juli 2026

Thanks for the honest feedback, Stephen, and glad to hear the build quality is holding up. Fair point on the length. Having to shift your seat each time is a real hassle, and it's genuinely useful for us to hear where the reach falls short for your setup.

Feedback like this on sizing goes straight back to the team, so thank you for flagging it. In the meantime, if you drop us an email we're happy to talk through your setup and make sure you're getting the most secure fit possible.

— LOCKSTEED Team

Svar från Locksteed

2 juli 2026

Thanks for taking the time to review, Mark, and glad the Locksteed is doing its job on the deterrence front. That bright, visible presence on the wheel is exactly what makes a car the harder target, so it's great to hear it's landing that way for you.

You're right that the shipping ran longer than it should have, and we appreciate your patience through it. Good to know it arrived well packaged and as described. If there's ever anything we can help with down the track, we're only an email away.

— LOCKSTEED Team

Svar från Locksteed

2 juli 2026

Hi Mark,

We're really sorry for the frustration here, and we completely understand why you'd be disappointed. That's genuinely not the experience we want anyone to have with us, and we take feedback like yours seriously.

We wanted to look into this properly for you, so we went and tracked your order from our end. The carrier is currently showing it as delivered, but we know that a tracking status alone doesn't always mean a parcel has actually landed safely in your hands, and that's what matters most to us here.

So we'd really like to make this right. If the parcel hasn't turned up, or if anything about the delivery doesn't look right to you, please send us an email at support@locksteed.com and we'll personally look into it and get it sorted for you as quickly as we can. Whether that means tracking down the parcel or making things right another way, we're here to help and we won't leave you stuck.

Thanks for giving us the chance to put this right, Mark, and again, we're sorry for the hassle it's caused you.

— LOCKSTEED Team

Svar från Locksteed

27 juni 2026

Thanks Adam, this is exactly what we love to hear. That peace of mind is the whole reason we built Locksteed. Knowing your car will be sitting right where you left it, without a second thought, is worth its weight. Glad it slipped on easily too, that's the idea.

Sleep easy and drive safe. We're chuffed to have you with us.

— LOCKSTEED Team

Svar från Locksteed

27 juni 2026

Thanks so much, Tracey! This made our day. We designed the Driveway Defender to be genuinely simple, on and off in seconds, no fiddly setup. So it's brilliant to hear it's been easy for you to use. Keeping customers in the loop from order to doorstep is something we really care about, so we're thrilled the communication and quick delivery hit the mark too.

Reviews like yours help other drivers feel confident they're making a smart choice for their vehicle, so thank you for taking the time to share. Enjoy the added peace of mind, and stay safe out there!

— LOCKSTEED Team