Locauto Group - Civitavecchia Omdömen 

Personale molto cortese e pronto ad accogliere le richieste. Nel riconsegnare la macchina, nonostante fossi arrivato 30 minuti prima dall'apertura dell'agenzia, sono stato ben accolto e in pochi minuti mi hanno liberato dall'impegno.

We went to pick up our car at Locauto Rent at the main office in Civitavecchia, and the service provided by the young man at the counter was very poor. We had to wait for an hour before being attended to, even though there was only one couple and one other person ahead of us.

The employee was completely unprofessional and never explained the reason for the delay. He was the only person serving customers at the time. My daughter, who lives in Switzerland, called him to ask about the situation, but he hung up on her and claimed that there were many people waiting, which was simply not true.

Fortunately, a very kind lady who works with the tourist buses noticed what was happening and helped us.

For that reason, I am giving 2 stars. The service from the employee and the company at the main Civitavecchia office was extremely disappointing.

As for the car we received, it was fine and met our expectations.
Jose Mauricio García Chávez - Riva

Personal war sehr nett und Buchungsprozess auch ok.

Outstanding for me was the efficiency and client friendliness of the staff both when commencing and finishing a rental. We rented Locauto cars on 2 occasions in separate locations on our recent trip. One of the cars we received, a Tiguan from Milan, was rather old and without some useful features (eg, reversing camera). The other, a VW T Cross, was excellent in every way. I will use Locauto again in the future.

Tutto perfetto
Gentilezza e cortesia
Mi rivedrete presto

Here’s a natural English review:

I had an excellent experience with this car rental company. The staff member who helped me was incredibly fast, friendly, and professional. I even received a free upgrade, which was a very nice surprise.

Returning the car was just as quick and easy, with a smooth and efficient check-in process. The entire experience was hassle-free from start to finish.

I give this car rental company a 10/10. Perfect service and highly recommended!

When I went to turn the vehicle in at the Port in Rome, we had stopped to get gas and fill up 21 miles befroe arrival. Driving the Fiat 600, I know that short distance did not consume much gas. Argued with your attendant, and since we were short on time to make our crusie ship, it was a waste of time. Cost me 71.52 euros. Very frustrated.

I am quite disappointed. I rented the car based on the price compared to other rental agencies. The cost of the insurance was extremely high, which came as a surprise. Additionally, I was returning the car in a different city, and I hadn't been informed that the office was closed on Saturday afternoons or that there was no option for after-hours drop-off.
I was supposed to return the car at 12:00 PM, but due to a death in the family, we were delayed and I arrived at 1:16 PM to drop it off.
Despite this, there was someone at the office who said the system was already closed and she couldn't process the return. I explained the situation, and she accepted the car with the understanding that she would update the system the following day; I agreed to this. She and another person—who wasn't wearing a uniform—got into the car and drove off. The tank was full, as required. To my surprise, I was charged for an extra day, a refueling fee, and the cost of the fuel itself.
I found this outrageous; my situation regarding the family death wasn't even taken into account, and I was charged unfairly. A terrible experience.

5 estrellas

impeccabile il personale di civitavecchia

Location de voiture rapide et personnel accueillant

Personale molto qualificato ed educato. Top 🔝

Good service and no waiting from Locauto Civitavechia. Car was clean and in good condition.

Molto gentili, rapidi ed efficienti

Poca trasparenza da parte dell’addetto al del desk in fase di check-in che la restituzione auto ha una tolleranza di 1 ora (l’ho saputo solo durante il check-out).

Al check-out sono arrivato 1 ora e 15 minuti dopo, aspettando 15 minuti gli operatori che hanno lasciato il desk senza presidio perché erano a lavare una macchina (fortuna mi hanno avvisato gli operatori dei bus turistici), quando con comodo sono rientrati al luogo di lavoro mi hanno addebitato una ulteriore giornata intera di affitto auto.

Rapidità nelle operazioni di check in e check out

Excellent service! Bilingual personnel, no hidden charges. Cars in excellent conditions, overall very satisfied

Meglio di così è impossibile