LoansComAu Omdömen 23

Wrong advise on 2 occasions resulting in loss of time, money, resources. Delay in communications, legal department missing out related party implications, advising that individual trustees were not entitle to a preapproval loan already granted forcing to create a corporate trustee. I wouldn't have even given 1 star review, that's how bad my experience was.

Absolute waste of time and energy. Two months of back and forth for nothing. It’s clear nobody actually reviewed the financial documents I submitted from the start.

I went as far as getting a contract signed on a property, only to be rejected at the final stage, despite my financial situation being exactly the same as what was provided for pre approval.

To make it worse, I then received full approval from Westpac with no issues.

I was dealing with Jessica on the admin side, while an incompetent finance team seemed to be making decisions in the background without properly assessing the file. Zero accountability, zero transparency.
I’d love to see their loan book, probably running on fumes.
Stay clear.

Scammers !! Made me go through a really tough process and wasted a lot time, never go with them

Terrible company to deal with! Soooooo dodgy. Look elsewhere, do not waste your time.

Terrible support & ripped off for over $6k by their Orwellian double-speak!
I'd been paying a few hundred bucks more than the minimum fortnightly payment on my mortgage for over 9 months and built up a $5,000 credit - so I sent them a 'Permanent Principle Reduction' form in order to reduce the total amount owed on my mortgage. Simple right?
Nope - what they did was INCREASE my mortgage balance by $5,000 so I owed more... then reduced it by $5k (on the same day) so the balance was... exactly the same at the end of the day as it was at the start - apart from my $5,000 credit now showing as an arrears of $1,217.
Online chat support provided no help - just contradictory nonsense that did not explain any aspect of where my money has gone, other than to say it's OK, as my minimum payment had been reduced by $31 p. fortnight.

Now I'm going to have to waste God-knows how long with an escalation to the financial services ombudsman. So much for trying to do the right thing.

AVOID AVOID AVOID!!!

There was all like this was all

I'm an experienced professional in the sector with decades of experience. I enquired about mortgage refinance with loans.com.au. Something is very very wrong behind the scenes there. I would urge anyone considering mortgage refinance to think long and hard about taking a risk with these guys.

A very good competitive interest rate, and great salespeople. As long as you appoint and plan your time ahead they do great.

The worst, tried to scam me out of $380 for a valuation that was never done, and now a DATA BREACH….AVOID!!!

This company has been subject to a major data breach in mid-April 2024 where very sensitive customer information was stolen.

-Name
-Contact Information (residential address, email address and/or phone number)
-Date of Birth
-External bank account information (BSB and account number only)
-Driver’s license number

They waited several weeks before customers were advised on this serious breach and communication has been very poor other than giving general advice on what customers can do to protect themselves. They are also deleting and hiding comments relating to this matter on their Facebook page.

Loans.com.au has not provided any details on the extent of the breach. This is a very serious matter that is not being handled very well at all by the management of this company. I have lost all trust in this company. Needless to say, I am changing loan providers despite their exorbitant exit fees.

Avoid if you can.

I regret to say that even giving one star feels generous based on my experience. The service was extremely disappointing to a great extent
I had to upload documents three times, yet continuously received requests to submit the same documents over and over again.
Considering the commissions they earn and the poor service provided, it feels like a rip-off. I recommend seeking services from a local loan broker instead for a more reliable and satisfactory experience.

I have tried to schedule a call with their customer care since Nov 2022, no one called at the scheduled time and then I get a message to said that they tried calling when I either had missed calls after the scheduled time or there were never any calls. It’s Jan 18 today, they scheduled a12.30pm call, received a message in my apps at around 10.37am to say sorry we have no availability at that time and has been rescheduled to 1pm QLD. It’s 20 mins past that rescheduled time and NO ONE has tried to call. This is SO DISRESPECTFUL of a person’s/ client’s time. I have no words.

I have taken out 8 home loans in my lifetime. Dealing with loans.com.au for my home loan was an incredibly painful experience. From the very beginning, their processes seemed to be stuck in the Stone Age. The amount of paperwork and red tape they put me through was beyond frustrating.

It felt like every step of the application process was met with unnecessary obstacles and delays. I found myself constantly having to follow up and provide the same information repeatedly, which wasted valuable time and energy. Their lack of streamlined procedures only added to the mounting stress of purchasing a home.

Moreover, the communication from their team was severely lacking. I often had to chase them for updates and information, and even then, their responses were vague and unhelpful. It was evident that they didn't prioritise effective communication with their clients.

Have an old home loan with them you pay more than new loan customers and feel disadvantaged they wont do internal refinancing so your trapped, at time of review my account message system doesnt work and my details have disappeared, phone calls average a 30 minute plus wait, your pushed to refinance elsewhere they are not interested in retaining a valued customer base just pumping new loans. They were back in 2016 a better option to major lenders but have steadily gone down hill since then. and with rates increasing there are better options out there today

Don't be fooled by reviews of people who have only just started with them praising their interest rates. It won't last long! A few months after I started with Loans.com.au there was an interest rate rise even though there was no rise in official interest rates. After that there were 6 official decreases in rates. They passed on just 3 in full, 2 partially and one not at all. Now there have been 10 raises, all passed on in full of course. The difference between official rates and their rate is nearly 1% more than it was at the beginning. They try and say cost of money... But when I took my loan 5 years ago money was alot cheaper than it is now yet new customers are being offered rates more than 2% less than mine at present. Moral of the story... Once you're with them they won't look after you.

A very good competitive interest rate, and great salespeople, once you are accepted on a pre-approval, the on-track app is dinosaur age in tracking all your steps, having to constantly enter the same information over and over again. The app doesn't show the same info that your service officer has given you. Once you are a customer and you've settled trying to get hold of anyone is hours of sitting on a phone queue. Won't do it again till they spend some money of staff and IT.

Equity investment loan:
Go elsewhere not worth the awful experience using their OnTrack software and application process. Huge delays, always asking for missing paperwork that’s not missing, or we missed ticking a box which a simple phone call could have solved, instead waiting waiting …

Do not approach them for finance. These days they will run a hard enquiry on your file without taking your consent so once the enquiry they made on your file it will reduce your points so you will go through them for finance because you don’t want any other lenders to run a credit check on your file because it will impact negatively. I will be taking them in the court and AFCA for made enquiry on my file without my consent. So be careful do not let them do a hard enquiry until you know the interest rate they offer.