This is a follow-up on my previous…
This is a follow-up on my previous review, expressing my deep frustration with the recent developments in our communication. While I had hoped for progress after our verbal conversation, the subsequent interaction has left me utterly disheartened.
During our recent call to confirm the next payment date and ensure that my account would be up to date, I encountered a disconcerting lack of transparency. The manager stated that the payment would be considered up to date "after you pay, and we will see what date comes up." This ambiguous response raises serious concerns about the reliability of your company's practices.
My attempts to secure written confirmation through messages, emails, or texts have been consistently rebuffed. This unwillingness to put promises in writing only exacerbates the sense of uncertainty and erodes trust in our agreement. As a customer, I find it essential to have a clear understanding of the terms and commitments, which, unfortunately, seems to be lacking in our interactions.
Additionally, the discrepancy in the credited amount further adds to my frustration. If I owe $1247 and a credit of $245 is applied, the resulting balance should be $1002, not $1233 as indicated. Such discrepancies raise serious questions about the accuracy of the financial transactions and further erode my confidence in the handling of my account.
I am now in a precarious situation where the uncertainty surrounding my account puts my vehicle at risk. It is disheartening to find myself in such a position due to what seems to be a deliberate lack of transparency and a refusal to honor written commitments.
At this point, the distress caused by your company's practices has led me to consider seeking legal assistance to address these issues. I sincerely hope that it does not come to that, and we can find a resolution that respects the terms we initially agreed upon.
25 januari 2024
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