Sad state of affairs. I handed over £4700 for a sofa and 2 chairs 5 months ago, and still have nothing to show for it. In my case, they somehow “forgot” to process my order. Word advice to anyone... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Helpful and friendly staff without being intrusive. They were knowledgable about the products. There was a lovely friendly chatty man, didn’t catch his name, was working there on Sunday 17th May. He’s... Se mer
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The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... Se mer
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I contacted Loaf earlier today on the telephone for advice on how to navigate their online shopping experience as I was having trouble trying to select the correct swatch sample. I had a great chat w... Se mer
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Företagsinformation
Om Loaf - Wilmslow
Skrivet av företaget
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Skrivet av företaget
Kontaktuppgifter
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, Storbritannien
- 02031418300
4,6
Utmärkt
153 omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you
Ben, Chloe and the team have been supremely helpful ..and patient throughout. Nothing was too much trouble and I always received a warm welcome. It was a big help, thank you.
12 december 2025
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Brigid,
Thank you so much for taking the time to share such kind feedback. Ben, Chloe, and the team will be absolutely delighted to hear this, your words really mean a great deal to them.
We’re so pleased to know that you felt welcomed and well supported throughout your visit, and that nothing ever felt like too much trouble. Thank you again for choosing Loaf, and for such a lovely message.
Warmest regards,
Paris
Ultra professional and super service…
Ultra professional and super service from Kane. The shack was seasonal as well 👊🏻
7 december 2025
Svar från Loaf - Wilmslow
Hi Scott,
Thanks so much for the awesome feedback!
We’re glad you had a great experience with Kane and it’s great to hear you enjoyed the shack too.
Hope to see you again soon!
Warmest Regards,
Paris
Very helpful and professional in store
Very helpful and professional in store.
Excellent service booking a small van rather than larger vehicle due to access
2 december 2025
Svar från Loaf - Wilmslow
Hi Carol,
Thank you so much for your lovely feedback! We're really pleased to hear you had such a helpful and professional experience in store. It’s great to know the team were able to arrange the small van delivery to suit your access needs, we always want to make things as smooth as possible.
Thanks again for taking the time to share your experience and we hope to welcome you back soon!
Warmest Regards,
Paris
Lovely
Lovely, friendly and very helpful staff at the shack in Wilmslow.
Excellent friendly delivery drivers who delivered at exactly the time they said it would be delivered.
Simple ordering service and easy to book delivery slot … well done loaf 💯👍🏻
30 november 2025
Svar från Loaf - Wilmslow
Hi Beverley,
Thank you for your lovely review
We’re so pleased to hear you found our team very helpful, friendly and on time . We really appreciate your kind words.
Warm regards,
Cynthia
Fabulous experience
Fabulous experience—from visiting the Loaf Shack in Wilmslow to view sofas to having our two sofas delivered. We are really impressed with the service we received and the quality of the sofas. We will definitely be purchasing more from Loaf.
23 oktober 2025
Svar från Loaf - Wilmslow
Hi Jane,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience from your visit to the Wilmslow Shack right through to delivery. It’s fantastic to know you’re impressed with both the service and the quality of your new sofas.
We’d be absolutely delighted to help you again whenever you’re ready for more Loaf goodies!
Warmest Regards,
Paris
Great Service, Great Quality
Honestly, the whole experience has been great. The quality is brilliant and the customer service has been spot on. Really happy with them!
24 november 2025
Svar från Loaf - Wilmslow
Hi Oliver,
Thank you so much for taking the time to share this lovely feedback!
I’m absolutely delighted to hear that your experience from start to finish has been such a positive one. Knowing that you’re impressed with the quality and felt well looked after by our customer service team truly means the world to us. We put a lot of care into what we do, so it’s wonderful to hear it shows!
Thanks again for choosing us, we really appreciate it
Warm regards,
Manny.
Very helpful,very useful.
24 november 2025
Svar från Loaf - Wilmslow
Hi Andrew,
Thank you so much for the feedback!
I’m really glad you found the help useful. If there’s anything else you need, now or in the future, just let us know.
Warmest Regards,
Paris
Process from start to finish was smooth…
Process from start to finish was smooth and pain free
16 november 2025
Svar från Loaf - Wilmslow
Hi Bec,
Thank you for your review,
We're so pleased to hear the whole process was smooth and pain-free for you.
Warm regards,
Like the table
Like the table. I was treated well whilst in the shop. My only complaint is that it was left
downstairs (I live in an apartment) and I did have trouble getting it up to my apartment. Also the packaging although very good made disposal difficult.
11 november 2025
Svar från Loaf - Wilmslow
Hi Anne,
Thank you for shopping with Loaf!
It’s great to hear you're happy with your new table. We take pride and care within our items and to deliver amazing customer service. I’m sorry to hear about your table being left in a spot where you had to take it upstairs to your apartment. DPD doesn't offer a service where they deliver an item into any property. They will only deliver to the doorstep.
Kind regards
Manny.
This has been the best sofa shopping…
This has been the best sofa shopping experience ever! Thank you to all the staff (Ben and Maisie) for all their help and advice and goodie bag! We are so excited 🙂 10/10 would recommend.
15 november 2025
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Chivers,
Thank you for your lovely review,
We’re thrilled to hear you had such a great sofa-shopping experience, and Ben and Maisie will be delighted to hear your kind words. So glad you loved the goodie bag too!
Warm regards,
Cynthia
Does not send refunds and ignores messages
This company does not send out refunds. Returned my cushion months ago and only received one reply so far saying they were busy. Definitely the most unprofessional company I've ever used!
9 september 2025
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Stephen,
We’re really sorry to hear about the delay with your refund and the frustration this has caused.
We've now reached out to you directly to confirm your refund and ensure this is fully resolved.
Warm regards,
Cynthia
My wife & I bought a large sofa from…
My wife & I bought a large sofa from Loaf back in August. After a lengthy delay the day of delivery arrived. Loaf use a courier service called Wincanton who's delivery drivers were terrible, rude and obnoxious, they refused to deliver our sofa into our house and took it away. I contacted Loaf and was dealt with by a fantastically helpful guy called Addison who couldn't do enough to get the matter sort. Eventually Loaf's own delivery team, John & Damien delivered our sofa without a problem.
Needless to say I would never recommend Wincanton to anyone.
11 november 2025
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Russell Short,
Thank you for sharing your experience. I’m thrilled to hear that Addison went above and beyond to help and that John and Damien from our own delivery team were able to get your sofa to you without any issues.
I am very sorry to hear about the trouble you had with Wincanton’s courier service. That is certainly not the standard we expect. Your feedback is invaluable and will be passed on so we can continue to improve.
I hope you’re now enjoying your new sofa!
Kind regards
Manny.
Broken table
Item arrived broken and returned with courier. Waited for call from Loaf but didn’t get one. Sent enquiry in and they said they would replace or refund. Opted for replacement. Nothing happened so had to call again. Hopefully now sorted. The end advisor was helpful and apologised saying there was a backlog. Not what you would expect. So slightly disappointed in Loaf on this occasion.
9 november 2025
Svar från Loaf - Wilmslow
Hi Simon,
Thank you for your review
We’re really sorry for the inconvenience you experienced with your order and the delay in getting things sorted.
We’re pleased to confirm that your replacement has now been ordered, and everything is in hand. Thank you for your patience and understanding.
Warm regards,
Cynthia
Staff at Wilmslow Branch are Wonderful
Can’t speak for delivery or the sofa yet but I will say the service we received in store at the Wilmslow branch was fantastic. Choi helped us and was absolutely amazing, super friendly, really helpful and knowledgeable and patiently answered all of our questions. Let’s hope the delivery and sofa lives up to the standard the wonderful staff at Wilmslow have set :)
8 november 2025
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi There,
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience at our Wilmslow branch and that Choi made your visit so enjoyable. We’ll be sure to pass your kind words along to them and the rest of the team.
We hope your sofa and delivery live up to your expectations, we’re confident they will!
Kind Regards,
Paris
Perfect very helpful in the Altrincham…
Perfect very helpful in the Altrincham show room
25 oktober 2025
Svar från Loaf - Wilmslow
Hi Deborah,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you found our Altrincham showroom so helpful!
We can’t wait to welcome you back again soon!
Best Wishes
Jasmin
Svar från Loaf - Wilmslow
Hi Grazyna,
Thank you for your wonderful feedback!
I’m so glad to hear that our staff were able to assist you whenever needed. Providing friendly and reliable support is something we take great pride in and it’s always rewarding to know our efforts make a difference.
I truly appreciate you taking the time to share your experience!
Warm regards
Manny.
Svar från Loaf - Wilmslow
Hi Broady,
Thank you for your kind words! We’re so pleased to hear you had a great experience and love our products. Your feedback means a lot to us!
Warmest Regards,
Paris
Great store, staff and products
Helpful and knowledgeable staff helped me make informed decisions. Great service. Would recommend :)
5 november 2025
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Tom,
Thank you so much for your wonderful feedback!
I’m thrilled to hear that our team was able to provide the knowledge and support you needed to make confident and informed decisions. Delivering helpful advice and outstanding service is something we take great pride in and it’s fantastic to know that this made a positive difference in your experience. Your recommendation means a lot to us.
I truly appreciate your trust and look forward to hearing from you again in the future!
Kind regards,
Manny.
Svar från Loaf - Wilmslow
Hi Kevin,
Thanks so much! We’re delighted you enjoyed our showroom and had a great experience with the team.
Kind Regards,
Paris
Wonderful
Wonderful! Staff are all lovely and loads of nice things to buy.
1 november 2025
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Adrian,
Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed your visit and found plenty of things you liked.
Kind Regards,
Paris
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