Unbelievable incompetence placing a simple order. I opted for finance, applied and deposit taken from my account. I subsequently realised finance numbers were wrong as Loaf failed to do basic... Se mer
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Plats
Byt platsAlbert Bygrave Retail Park, North Orbital Road, AL2 1DL St Albans, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The whole experience was fabulous. The showroom is so lovely with water and snacks, the staff were attentive making sure you knew they were there but giving you space to look and not feel rushed or cr... Se mer
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Ellen made the whole experience effortless I can’t recommend Loaf highly enough, and a huge part of that is down to Ellen. From the moment I walked in, she was attentive, friendly, and incred... Se mer
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Having ordered some swatches online we decided we needed to visit a loaf ‘shack’ to confirm our thoughts and have a sit on our potential sofa purchase. On arrival Ellen took us under her wing and help... Se mer
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Företagsinformation
Om Loaf - St Albans
Skrivet av företaget
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Skrivet av företaget
Kontaktuppgifter
Albert Bygrave Retail Park, North Orbital Road, AL2 1DL, St Albans, England, Storbritannien
- 02031418300
4,6
Utmärkt
128 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Customer Experience
Excellent website which was easy to navigate. In store experience was brilliant; bright and well laid out. Staff were very knowledgeable, helpful and made ordering our furniture a dream.
13 mars 2026
Svar från Loaf - St Albans
Hello Gail,
I am happy to hear that everything went smoothly.
We are excited for you to reiecve your order.
Thank you,
Sav.
Svar från Loaf - St Albans
Hey Claudia,
Thank you so much for the fantastic feedback, it is much appreciated. We are so pleased to hear that you had a great experience at our St Albans shack.
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
helpful and friendly… thank you…
21 februari 2026
Svar från Loaf - St Albans
Hi Gary,
Thank you for your lovely review.
We’re so pleased to hear you found the team helpful and friendly.
Warm regards,
Cynthia
Ellen is so patient!
Ellen was great and so patient while we dithered and changed our minds multiple times! Her advice to stroke the dog with our sample fabric was genius and changed our view on what to choose (hairy labrador). Thank you for your help - the decision has finally been made!
15 februari 2026
Omdöme utan inbjudan
Svar från Loaf - St Albans
Hi Claire,
Thank you so much for your lovely review. We’re delighted Ellen could support you (and your very important furry quality-control inspector!) in making the final decision. The fabric test with your Labrador sounds like a very sensible move! We’ll be sure to share your kind words with Ellen.
All the best
Sonia.
Excellent service and customer experience
We went into the store in St Albans as we are keen to upgrade our sofas for our new lounge. We were greeted by Ellen who was short of amazing. Her help, advice and supportiveness really helped us in our decision making. She knows the products well and understood our needs. We were made to feel really special and the experience was excellent!
12 februari 2026
Omdöme utan inbjudan
Svar från Loaf - St Albans
Hi Jono,
Thank you so much for your wonderful review. We’re delighted to hear Ellen made such a positive impression and helped guide you through your sofa decision. Making our customers feel supported and special is exactly what we aim for! We’ll be sure to share your lovely feedback with her and the St Albans team.
All the best
Sonia.
Svar från Loaf - St Albans
Hi Steve,
Thank you for your lovely review.
We’re so pleased to hear you found the team helpful without being over-attentive and that you enjoyed the treats too!
Warm regards,
Cynthia
poor quality control and customer communications
We ordered a Barney dining table which looked nice enough in the showroom. When ours showed up, it had a poorly done 30cm long fill in the middle of the top of the table as well as multiple other smaller fills ~1cm. Yet the one in the showroom had no fills - totally different quality. Fair enough they accepted it immediately for replacement.
After waiting for a replacement, when seen side by side with the original table being collected on the same day it is a totally different colour, enough to confuse the delivery team. The top of the replacement table also has such colour variation between the main centre piece and the joining side pieces that it just looks odd. It's going back for a refund. Again, nothing like the item in the showroom even with natural variations in the wood.
I asked the delivery team if they have a lot of Barney tables going back, they told me yes they had done quite a few. Quality control has clearly been substandard.
We were also going to order dining chairs and so collected a set of fabrics from a showroom. When we went to order, the colours had disappeared from the website. We took a couple of weeks to decide on options but don't people typically do that? No notice in store or on the website that the colours were about to disappear. Eventually we found out from their customer support that the colours were discontinued and that new colours are coming in March (it was January at the time). They did try to mention a few alternatives which were unfortunately very different colours and fabric types.
So we travelled back to the store to pick up new samples and choose again but then the replacement table arrived. In the end we had second thoughts after that whole experience - save ourselves the time/effort and go with something else.
EDIT 4th March 2026: Second table collected 13th February and still not refunded. That’s two and a half weeks. Consumer Rights Act says two weeks is a reasonable time frame. Loaf support team say they are looking into it and asking the accounts team. Loaf continues to surprise in just how useless the support is. Surely a refund is standard practice? It should not need multiple follow ups from a customer, it should just happen. Loaf replied to this review to say they want to make things right / build trust, yet they still cannot do basic things correctly as a business.
1 februari 2026
Svar från Loaf - St Albans
Hi Chris,
Thank you for taking the time to share such detailed feedback. I’m sorry for the disappointment and frustration caused by your experience.
What you describe regarding the quality and finish of the tables you received is clearly not the standard we aim to deliver. Variations in natural materials like wood are expected, but large visible fills, inconsistent colouring, and a noticeable difference from the Shack. I fully understand why this led to a loss of confidence and I apologise that our quality control did not meet expectations on this occasion.
I understand your decision to seek an alternative after such a disappointing experience. If you would be willing, we would welcome the chance to discuss this further and see if there is anything we can do to restore your confidence in us.
Warm regards,
Manny.
Super helpful and knowledgeable staff
Super helpful and knowledgeable staff, excellent showroom selection of products and colours, transparent order process. And most of all, a very comfy product!
7 februari 2026
Svar från Loaf - St Albans
Hi Bradley,
Thank you so much for your kind words!
I’m thrilled to hear you had a great experience with our team and loved the shack, product selection and comfort.
Your feedback truly means a lot to us and I'm so glad everything was transparent and enjoyable for you.
Warm regards,
Manny.
The help from the team in St Albans…
The help from the team in St Albans store was very valuable. They had great knowledge helping with colours size based on room etc.
The store is also well set out and has a great vibe.
1 februari 2026
Svar från Loaf - St Albans
Hi Paul,
Thank you for your lovely feedback.
We’re delighted to hear the team in our St Albans store were able to help you with colours and sizing, and that you enjoyed the atmosphere while you were there.
We really appreciate you taking the time to share your experience.
Warm regards,
Cynthia
Great service from all staff
Great service from all staff. Friendly and helpful with a store full of lovely sofas.
1 februari 2026
Svar från Loaf - St Albans
Hi Julie,
Thank you for taking the time to leave such a wonderful review!
It’s great to hear that you found our team friendly and helpful. It’s always our goal to create a welcoming environment where customers can comfortably explore our full range of sofas and find the perfect fit for their home.
Your kind words truly motivate our staff to continue providing excellent service and I’m thrilled you had such a positive experience with us!
Warm regards,
Manny.
Great service
Your loafer (didn't catch her name)
answered our many questions and help us arrive at the right choice in choosing our sofa.
2 februari 2026
Svar från Loaf - St Albans
Hi Colin,
Thank you for taking the time to leave us a review.
I’m really pleased to hear that your in-store experience was so helpful, and that our team were able to answer all your questions and guide you towards the right sofa for you.
Warm regards,
Cynthia
Welcoming helpful staff
Welcoming helpful staff, excellent show room and easy shopping experience
1 februari 2026
Svar från Loaf - St Albans
Hi Tim,
Thank you so much for your wonderful feedback!
I’m thrilled to hear that our team made you feel welcome and that you found our Shack both impressive and easy to navigate. Our goal is to make every shopping experience smooth, enjoyable and stress free and it’s great to know we succeeded in your visit.
I truly appreciate your kind words and look forward to welcoming you again in the future!
Warm regards,
Manny.
Great service
The ordering process was straightforward and well explained by the staff
31 januari 2026
Svar från Loaf - St Albans
Hi Chris,
Thank you very much for your kind feedback.
It’s great to hear that you found the ordering process straightforward and well explained by our staff. Providing clear guidance and excellent service is very important to us and your comments will be shared with the team as encouragement.
I truly appreciate your support and look forward to welcoming you again soon.
Warm regards,
Manny.
Siri was very helpful and could answer…
Siri was very helpful and could answer all our questions
1 februari 2026
Svar från Loaf - St Albans
Hi KW,
Thank you for your review.
We're pleased to hear Siri was so helpful and able to answer all of your questions.
Warm regards,
Cynthia
A very positive shopping experience.
The approach from the staff from the moment you enter the store is relaxed and totally non-pushy and so it is easy to ask questions and try everything out without any pressure. I did order a chair and later changed my mind about the fabric. One phone call sorted this out and the order was changed with no fuss.
25 januari 2026
Svar från Loaf - St Albans
Hi Yelsel,
Thank you for your review.
It’s great to hear you enjoyed such a relaxed, pressure-free experience in store, and that changing the fabric later was sorted so easily over the phone.
Warm regards,
Cynthia
It was a joy
It was a joy. Advice available when requested but we were not hassled. Very professional.
1 februari 2026
Svar från Loaf - St Albans
Hi Christine,
Thank you for your review.
We're delighted to hear you enjoyed the relaxed atmosphere and that the team were on hand with advice when needed, without any pressure.
Warm regards,
Cynthia
Friendly approachable staff
I did request samples online after seeing a piece of furniture I wanted, but I hadn't received anything, so I went to the St. Albans store. I didn't realise you had a sale on so a member of staff gave me all the information I needed and I went home with some samples to see what would match with my curtains. I returned the following day and placed the order. I had my dachshund with me both times, and the staff were super friendly to him. It was a lovely vibe going into the store.
1 februari 2026
Svar från Loaf - St Albans
Hi Tracey,
Thank you for your review.
It’s great to hear the St Albans team were able to help with samples and sale information, and that your dachshund was made so welcome on both visits we love that!
Warm regards,
Cynthia
I spoke with Fabiana virtually at the…
I spoke with Fabiana virtually at the St Albans branch. Fabiana was very helpful and gave me a virtual tour and sent me a photo of the colour I was interested in laying on the Brioche sofa . I live North of Norwich so it is difficult finding time to get to St Albans in the time scale the sale was on. Fabiana also talked me through the cushions and the filling.
31 januari 2026
Svar från Loaf - St Albans
Hi Antony,
Thank you for your review.
It’s great to hear Fabiana was able to support you virtually from our St Albans branch, and that the tour, photos and guidance on cushions and fillings helped you feel confident in your choice — especially with the distance involved.
I’m so pleased the experience worked well for you.
Warm regards,
Cynthia
Stunning showroom
Stunning showroom
The sales assistant was so helpful and full of enthusiasm for the products
Will definitely be returning
31 januari 2026
Svar från Loaf - St Albans
Hi Roy,
Thank you for your review.
We’re so pleased to hear you enjoyed the showroom and that the sales assistant’s enthusiasm and helpfulness made such an impression.
We look forward to welcoming you back again soon.
Warm regards,
Cynthia
Knowledgeable staff and welcoming
Knowledgeable staff and welcoming. Very clear instructions about Loaf protocols.
I would like to mention Rosina(St Albans, about to move to Chelmsford ), who dealt with me on two occasions and was excellent.
I have bought many items from Loaf in the past and found all aspects of the service good.
31 januari 2026
Svar från Loaf - St Albans
Hi Royce,
Thank you so much for your kind feedback.
I’m really pleased to hear you found our team knowledgeable and welcoming and that our protocols were clearly explained. Rosina will be delighted to receive your special mention, I’ll be sure to pass on your lovely comments to her and the teams in St Albans and Chelmsford.
Thank you for your continued support and loyalty to Loaf. It truly means a lot to us. I look forward to welcoming you back again soon!
Warm regards,
Manny.
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