Unbelievable incompetence placing a simple order. I opted for finance, applied and deposit taken from my account. I subsequently realised finance numbers were wrong as Loaf failed to do basic... Se mer
Företaget har svarat
Plats
Byt platsAlbert Bygrave Retail Park, North Orbital Road, AL2 1DL St Albans, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The whole experience was fabulous. The showroom is so lovely with water and snacks, the staff were attentive making sure you knew they were there but giving you space to look and not feel rushed or cr... Se mer
Företaget har svarat
Having ordered some swatches online we decided we needed to visit a loaf ‘shack’ to confirm our thoughts and have a sit on our potential sofa purchase. On arrival Ellen took us under her wing and help... Se mer
Företaget har svarat
Cannot praise Rosina (St Albans) too highly. Helpful, informed, professional and tolerant - we asked more inane questions than we should. Plus providing advice that was spot-on, covering subjects... Se mer
Företaget har svarat
Företagsinformation
Om Loaf - St Albans
Skrivet av företaget
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Skrivet av företaget
Kontaktuppgifter
Albert Bygrave Retail Park, North Orbital Road, AL2 1DL, St Albans, England, Storbritannien
- 02031418300
4,6
Utmärkt
128 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent
Excellent, excellent customer service and advice in the St Albans Shack by Dominik
29 december 2025
Svar från Loaf - St Albans
Hi Susanne,
Thank you for your review.
It’s great to hear you received excellent customer service and advice at our St Albans Shack from Dominik.
Warm regards,
Cynthia
This is my second loaf sofa
This is my second loaf sofa. Love the showroom. Relaxed and knowledgable staff
30 december 2025
Svar från Loaf - St Albans
Hi,
Thank you for coming back to Loaf for your second sofa! We’re delighted to hear you love the showroom and found the team relaxed and knowledgeable. We really appreciate your continued support and hope you enjoy your new sofa just as much as the last.
Kind Regards,
Paris
Very friendly and helpful staff.
27 december 2025
Svar från Loaf - St Albans
Hi James,
Thank you for your feedback! We’re so pleased to hear you found our team friendly and helpful. We hope to see you again soon.
Warmest Regards,
Paris
Helpful staff
Staff were helpful in the Shack, explaining the different options available.
28 december 2025
Svar från Loaf - St Albans
Hi Alison,
We're so pleased to hear that you found our Shack team helpful and informative - we'll be sure to pass along your lovely feedback.
Thank you for choosing Loaf!
Warmest regards,
Ellie
Dominika's incredibly service
We had such a wonderful experience at Loaf in St Albans, thanks to Dominika. She helped us choose sofas, beds, and several other items for our new home, and her service was absolutely exceptional. Dominika was incredibly friendly, professional, and genuinely helpful throughout the whole process, making what could have been an overwhelming decision feel easy and enjoyable. We felt really well looked after and never rushed. A huge thank you to Dominika for her care and expertise, and congratulations to Loaf on employing such helpful and lovely personnel.
28 december 2025
Omdöme utan inbjudan
Svar från Loaf - St Albans
Hi Andrew,
Thank you for such lovely feedback and for taking the time to share your experience at our St Albans Shack.
We're absolutely delighted to hear what a positive impact Dominika's knowledge and expertise had on your shopping experience. We completely understand how important it is to have the right guidance in place to help you shop with confidence, so it's wonderful to hear that her support made this process so enjoyable for you
I'll be sure to pass along your kind words to Dominika, I'm sure she'll be thrilled to hear!
Thanks again for choosing Loaf and we hope to welcome you back to St Albans again soon.
Warmest regards,
Ellie
Store staff were very helpful
Store staff were very helpful, were very efficient in compiling our order and explaining all the necessary information during the ordering process. Thank you Rosina
27 december 2025
Svar från Loaf - St Albans
Hi Louise,
Thank you for your lovely feedback! We’re thrilled to hear that Rosina and the team were helpful and efficient during your ordering process. We’ll be sure to pass on your kind words to her, she’ll be delighted.
Warmest Regards,
Paris
Outstanding service from Josh
28 december 2025
Omdöme utan inbjudan
Svar från Loaf - St Albans
Hi Steve,
Thank you for your review,
We’re delighted to hear Josh provided outstanding service we’ll be sure to pass on your kind words to him.
Warm regards,
Cynthia
Amazingly helpful and welcoming staff
Amazingly helpful and welcoming staff. Everyone was very attentive to us in ensuring we understood the different options with the sofas, the variety of colour and fabric selections as well as the sales discount which was available at the time. They were really lovely in keeping an eye on our child and providing things to keep him entertained while we looked at the sofas and side tables in store.
21 december 2025
Svar från Loaf - St Albans
Hi Aaron,
Thank you so much for your lovely feedback.
We’re delighted to hear that our team made your visit so enjoyable and that you found their guidance on sofa options, fabrics, colours, and discounts helpful. It’s also wonderful to know that they were able to make your little one feel entertained while you explored the store, we always aim to create a welcoming and stress-free experience for all our customers.
I’ll be sure to pass on your kind words to the team, who will be thrilled to hear that their efforts made such a positive impression.
Thank you again for taking the time to share your experience, and we hope you enjoy your new pieces!
Kind regards,
Paris
Helpful advice
Helpful advice. Informative showroom. Beautiful products. Loaf is a quality standard..
20 december 2025
Svar från Loaf - St Albans
Hi Azhar ,
Thank you for your kind review!
We’re so glad to hear you found our team advice helpful and informative we’ll be sure to pass along your lovely feedback.
Warm regards,
Cynthia
Very friendly staff..plenty of settees…
Very friendly staff..plenty of settees to look at and every swatch in every colour big enough to place on the settees to get an idea of colour choice
21 december 2025
Svar från Loaf - St Albans
Hi Sacha,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our team friendly and enjoyed having such a wide choice of settees and fabric swatches. Being able to see and feel the colours on the furniture is something we know makes a big difference when choosing the right piece, so it’s great to know this was helpful for you.
Thank you again for visiting us, and we hope to welcome you back again soon.
Kind regards,
Paris
Svar från Loaf - St Albans
Hi Peter,
Thank you for your kind feedback.
We’re delighted to hear that Siri was very helpful and made the process easy for you. I’ll be sure to pass this on to her, she’ll be really pleased to hear it.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Paris
Exceptional service
the range of options is impressive, but the real difference was made by the service and knowledge of the sales lady - in our case it was Rosina (St Albans store)
9 november 2025
Svar från Loaf - St Albans
Hi David,
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our range of options and that Rosina at the St Albans store made such a positive difference with her service and knowledge. We’ll be sure to pass your kind words on, she’ll be thrilled to hear them!
Warmest Regards,
Paris
Great company to deal with from start…
Great company to deal with from start to finish. Very helpful at the St Albans branch, following their advice, I ordered exactly what I wanted from the website. I contacted customer support because of a change in the dates for delivery and they were very helpful and did exactly what they promised.
Love my footstool, colour is great and being able to have swatches of fabric is perfect. Thoroughly recommend them
9 november 2025
Svar från Loaf - St Albans
Hi Pally,
Thank you for such a lovely review! We’re so pleased you had a great experience from start to finish, both in store and with customer support. Enjoy your footstool, and thank you for the recommendation!
Warmest Regards,
Paris
Because the items were not in stock at…
Because the items were not in stock at the store I planned to visit, I was given free delivery.
4 december 2025
Svar från Loaf - St Albans
Hi Sonia,
Thank you for leaving us review,
We're glad to hear you're happy with free delivery, we hope you enjoy your new item.
Warm regards
Cynthia
Great service in St Albans store
Thank you very much to the young women who helped us make our order. Staff were all very friendly and helpful. Even got a glass of Prosecco while we put the order through!
30 november 2025
Svar från Loaf - St Albans
Hi Beth,
Thank you for your wonderful review
We’re so pleased to hear you had such a great experience in our St Albans store, the team will be delighted to know how helpful you found them and we love that you enjoyed your glass of Prosecco while we put your order through
Warm regards,
Cynthia
All Rounders
We received our delivery today, flawless experience from start to finish. Wished to purchase another chair, done swiftly over the phone, very helpful customer service. Couldn't praise this company more, all round great experience.
27 november 2025
Omdöme utan inbjudan
Svar från Loaf - St Albans
Hi Lynn,
Thank you so much for taking the time to share your feedback, it truly means a lot to us!
We’re absolutely delighted to hear that your delivery went flawlessly from start to finish and that your experience with our customer service team was just as smooth when placing your additional order. Knowing that everything was handled swiftly and helpfully is exactly what we aim for.
Your kind words and praise are genuinely appreciated, and we’re thrilled that you had such a great all-round experience with us.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Warmest regards,
Paris
Excellent friendly service
Buying a new chair was such a lovely experience! I was looked after by the very helpful assistants and advised on the chairs which would be suitable. It will definitely encourage me to return!
21 november 2025
Svar från Loaf - St Albans
Hi Christine.
Thank you for your review,
We’re so pleased to hear you had such a lovely experience choosing your new chair, and that our team were able to help you find the right fit. We’d be delighted to welcome you back again soon
Warm regards,
Cynthia
We visited the store today to purchase multiple items …
We visited the store today to purchase a number of items. Siri was extremely friendly, knowledgable and helpful when placing the order. The whole process was fast and efficient and we can’t wait to get our furniture now!
22 november 2025
Omdöme utan inbjudan
Svar från Loaf - St Albans
Hi Alexander,
Thank you so much for your lovely review!
We're delighted to hear that Siri made your visit such a positive experience, friendly, knowledgeable and efficient service is exactly what we aim for. We’re glad the ordering process felt smooth and quick and we can’t wait for you to receive your new furniture.
Thanks again for choosing us!
Kind Regards,
Paris
the sales girl was really helpfull and…
the sales girl was really helpfull and obliging and promised quick delivery
18 november 2025
Svar från Loaf - St Albans
Hi Neil,
Thank you for your feedback! We're so pleased to hear that our sales colleague was helpful and accommodating. It’s great to know she was able to arrange a quick delivery for you as well.
If you need anything else, we’re always happy to help. Enjoy your purchase!
Kind Regards,
Paris
St Albans store- brilliant experience
Popped into the St Albans branch to try the Curvella before purchasing. Fab was extremely helpful and knowledgeable and went to a lot of effort to entertain your energetic toddler, great experience, much appreciated
16 november 2025
Svar från Loaf - St Albans
Hi Sera,
Thank you for your wonderful review!
We’re so pleased to hear you had such a great experience in our St Albans store. Fab will be delighted to know how helpful you found him and we love that your toddler was kept entertained too
Warm regards,
Cynthia
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.