As always we had an excellent experience in Loaf Guildford. Chloe was fantastic; enthusiastic and knowledgeable about all the products and gave us time to ourselves but was on hand to help when requir... Se mer
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Have been wanting a loaf sofa for years. We were served by Poppy who was friendly, helpful and informative. Bought a new mattress too 😊 now waiting for the delivery; so excited
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When we visited Loaf in Guildford on thursday 30th April 2026, we were blown away by the customer service. The friendly bubbly chap that helped us was great, a real credit to your company. Definitely... Se mer
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Further to various emails on 15th September, two calls to customer service, a follow up email on 19th and two social media posts, still no one has bothered to pick up the phone to apologise or... Se mer
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Företagsinformation
Om Loaf - Guildford
Skrivet av företaget
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Skrivet av företaget
Kontaktuppgifter
Unit 6A Tunsgate Quarter, GU1 3QY, Guildford, England, Storbritannien
- 02031418300
4,7
Utmärkt
141 omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I bought 2 beds to your…
I bought 2 beds after a visit to your Guildford shack.
Chloe who helped me choose the fabric was so helpful and knowledgeable.
28 januari 2026
Svar från Loaf - Guildford
Hi Mr Bentley,
Thank you for your review.
We're pleased to hear about your visit to our Guildford shack, and that Chloe was so helpful and knowledgeable when guiding you through your fabric choices.
Warm regards,
Cynthia
Guildford store
Tabitha, the lady in the Guildford store was brilliant. Very very helpful
31 januari 2026
Svar från Loaf - Guildford
Hi Stuart,
Thank you for your review.
It’s wonderful to hear Tabitha was so helpful during your visit to our Guildford store.
Warm regards,
Cynthia
Amazing experience walking around the…
Amazing experience walking around the Guildford Store with a glass of Fizz in hand Joe Goode was so helpful and we have purchased two sofas and a footstool oh and a lamp thank you Joe 💕and all the guilford team
31 januari 2026
Svar från Loaf - Guildford
Hi Sherman,
Thank you so much for your lovely feedback!
I’m delighted to hear you had such an amazing experience in our Guildford store. Joe and the whole team will be thrilled to know they made your visit so special. Enjoy your new sofas, footstool and lamp, excellent choices!
I hope to welcome you back again very soon!
Warm regards,
Manny.
Very helpful
Our experience at Guildford shack was a very helpful and friendly service, thanks to Joe & Seren & another assistant we spoke to on the phone(can’t remember her name)
Also customer service very helpful with resolving our queries and payment.
Overall very impressed with everything.
19 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Guildford
Hi Peter,
Thank you so much for your lovely feedback!
I’m really pleased to hear you had such a positive experience at our Guildford Shack. Joe and Seren will be delighted to know they made a great impression and I’ll be sure to pass on your kind words to the rest of the team, including our customer service staff.
Thanks again for taking the time to share this, I really appreciate it and hope to see you again soon!
Warm regards,
Manny.
Excellent Team in Guildford who spent…
Excellent Team in Guildford who spent time discussing products and rugs answering very knowledgeably my endless questions!!
23 januari 2026
Svar från Loaf - Guildford
Hi,
Thank you so much for your kind feedback! We’re delighted to hear the Guildford team took the time to answer all your questions and help you find the right products and rugs. We’ll be sure to pass your lovely comments on to them.
Kind Regards,
Paris
Good service inshore and easy (& quick)…
Good service inshore and easy (& quick) ordering. Had previously used the remote video consultation service which was really helpful for discussing the practicalities of getting our chosen sofa into an apartment with a tricky entrance. All the Loaf team were super helpful.
22 januari 2026
Svar från Loaf - Guildford
Hi Sue,
Thank you so much for your lovely feedback!
We’re really pleased to hear that both your in-store visit and the remote video consultation were helpful, especially when it came to navigating a tricky entrance, that’s exactly what the service is there for. It’s great to know the ordering process was quick and easy too. We’ll be sure to pass your kind words on to the whole team. Enjoy your new sofa!
Kind Regards,
Paris
Happy Customer
I was welcomed as I walked through the doors by two lovely ladies who went out of their way to help me.
I returned today to place my order and was met and recognized by one of the staff members who had helped me on my previous visit.
Chloe then helped me choose fabric having explained to me that the fabric covering the sample chair was no longer available .
In a very short time my order was placed and I left the store a very happy customer.
Thank you to the relevant staff on duty.
Regards
Sheila Pacak.
25 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Guildford
Hi Sheila,
Thank you for your lovely review.
It’s wonderful to hear how warmly you were welcomed on both visits to our shacks, and that the team remembered you when you returned to place your order.
We're pleased Chloe was able to guide you through the fabric options and help get everything sorted so smoothly. We’ll be sure to pass on your lovely feedback to the team.
Warm regards,
Cynthia
Penny at the Guildford store was most…
Penny at the Guildford store was most helpful, polite and proffessional.
23 januari 2026
Svar från Loaf - Guildford
Hi David,
Thank you for your kind words! We’re delighted to hear Penny at our Guildford store was so helpful, polite and professional. We’ll be sure to pass this lovely feedback on to her!
Kind Regards,
Paris
Testing a sofa in store no guarantee of comfort of that delivered
Despite going to the Guildford store to check comfort of sofas, it was no guarantee of the comfort of that delivered. What was delivered was very hard indeed, but we thought the seat would soften with use, so persevered. Not only hasn't it softened with use, one can now feel the springs! it has been a very expensive mistake, A complete waste of money. As the sofa was delivered back in April last year we can't have it returned.
Update. Following a direct email by my daughter, who had bought this sofa for me, Loaf's "engineer" came today to look at the sofa. As soon as he removed the seat cover It was obvious why it was so uncomfortable. There are three very hard channels caused by the folding and stitching of fabric running right across the seat cushion! However this, apparently, is not considered a fault! I refused to accept this as we had experienced no such discomfort when we tested, and then ordered what we expected to be the same model. Given that comfort is essential for a sofa, I consider this either a design fault or a manufacturing fault. My old IKEA sofa, after 6 years wear, was more comfortable than this £1,000+ sofa. Needless to say I am not impressed with this company's manufacturing standards if this level of discomfort caused by either design or manufacture, is not considered a fault.
Further update. Have now been informed that Loaf make nothing, just subcontract to various companies, so the "love seat" we received may not even been made by same company as one we tried in Guildford store, especially as delivery was delayed by several weeks.
25 april 2025
Omdöme utan inbjudan
Svar från Loaf - Guildford
Hi,
Thank you for taking the time to share this and I’m really sorry to hear about your experience, that’s certainly not what we’d want for you.
We appreciate you explaining the situation and while we understand how frustrating this must be, the good news is that your sofa is still within its 1-year warranty. I’ve requested your information so we can look into this properly and we’d really like to arrange for one of our technicians to assess the sofa and see what’s going on with the comfort and springs.
If you could kindly let us know your order details and best contact information, we’ll be able to move this forward for you as quickly as possible. We want to make sure this is looked at thoroughly and fairly.
Kind Regards,
Paris
Great mugs and great customer service
Great mugs and great customer service. Thank you
18 januari 2026
Svar från Loaf - Guildford
Hi Emma,
Thank you! We’re so pleased you’re enjoying the mugs and had a great experience with our customer service. Much appreciated!
Kind Regards,
Paris
Lovely Staff
Lovely, helpful, characterful staff who are happy to spend as long as it takes..
20 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Guildford
Hi Miss P B,
Thank you for your review.
It’s great to hear you found the team lovely, helpful and happy to take the time to support you.
Warm regards,
Cynthia
Penny gave us great service while we…
Penny gave us great service while we were in the Guildford store. She organised for us to access interest free credit to help us pay for our new sofa.
11 januari 2026
Svar från Loaf - Guildford
Hi Sage,
Thank you for your review.
It’s great to hear Penny gave you excellent service and helped arrange interest-free credit ’ll be sure to share your feedback with her.
Warm regards,
Cynthia
And a great lunch
Excellent choice and decent pricing (bought during annual sale). Chloe was wonderful in guiding us through our choices and even gave us a great recommendation for a lunch place!
18 januari 2026
Svar från Loaf - Guildford
Hi Saltydog,
Thank you for your review.
I’m so pleased you enjoyed the range and found great value in the sale. It’s lovely to hear Chloe looked after you so well and even helped with a lunch recommendation I’ll be sure to pass this on to her.
Warm regards,
Cynthia
Chloe was excellent
Chloe was excellent, really helpful and knowledgeable about the products and prices.
It would be great to see all of the products in the showroom. That said, the computer was easy to use to look up the product we wanted and the swatches were really useful too.
17 januari 2026
Svar från Loaf - Guildford
Hi Adam,
Thank you very much for your feedback.
We’re delighted to hear that Chloe provided excellent, helpful and knowledgeable support during your visit, we’ll be sure to pass your kind comments on to her.
We also really appreciate your feedback regarding the showroom. It’s great to know that the in-store computer and swatches were helpful when viewing products, and your comments about product display are valuable and will be shared with the team.
Thank you again for taking the time to share your experience.
Kind regards,
Paris
Amazing experience
The team were all great, but especially Penny. From the moment we arrived in the store to when we left, delighted with our purchase, she did all she could to help us, answer our questions and make our time in the store a positive experience.
Thank you Penny.
Rob and Sue.
17 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Guildford
Hi Rob and Sue,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you had such a positive experience in store and especially that Penny was able to support you so well from start to finish. We’ll be sure to pass on your kind words to her, they’ll mean a great deal.
Thank you again for choosing us, and we’re so pleased you’re delighted with your purchase.
Kind regards,
Paris
Excellent service
Excellent service, full attention given to our requirements, every option described. Could not have had a better experience
16 januari 2026
Svar från Loaf - Guildford
Hi there,
Thank you for your review.
We're thrilled you received such attentive service and had such a positive experience with us.
Warm regards,
Cynthia
Excellent efficient service
We bought a bed and matching furniture from Loaf Guildford. The staff were not at all pushy but were available and extremely helpful when needed. They went through all of the options regarding delivery and collection of our own bed. Everything went vert smoothly and we look forward to receiving our new bed soon.
12 januari 2026
Svar från Loaf - Guildford
Hi Bill,
Thank you for your review.
It’s great to hear the Guildford team were helpful without being pushy and made the whole process smooth, we'll sure to pass on your feedback to the team
We hope you love your new bed when it arrives.
Warm regards,
Cynthia
We have visited the Guildford Loaf…
We have visited the Guildford Loaf Shack several times over the last few months to be sure of our furniture choices. At all times Irene, Tabitha, Penny and Joe have been polite, courteous, and willing to serve. Their product knowledge has helped us decide, and we look forward to relaxing in out new Jonesy suite. Well done and thank you.
11 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Guildford
Hi Hugh,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that Irene, Tabitha, Penny, and Joe provided such polite, knowledgeable, and helpful service throughout your visits. It’s fantastic that their guidance helped you feel confident in your choices, and we hope you enjoy many relaxing moments in your new Jonesy suite. We’ll be sure to pass on your thanks to the team, well done indeed!
Kind Regards,
Paris
Tabitha was extremely helpful in the Guildford Store
Visited Guildford store today and was helped by Tabitha who was very knowledgable and helpful. She gave us a lot of time to compare sofas and make choices.
10 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Guildford
Hi Ali,
Thank you for taking the time to share your experience.
We’re delighted to hear that Tabitha at our Guildford store was so knowledgeable and helpful, and that she gave you the time you needed to compare sofas and make the right choice. We’ll be sure to pass on your kind feedback to her and the team. We hope you enjoy your new sofa and look forward to welcoming you again soon.
Warmest Regards,
Paris
Went to Guildford shop and staff were…
Went to Guildford shop and staff were really helpful. Especially liked all the goodies to help us decide like tunnocks teacakes!
9 januari 2026
Svar från Loaf - Guildford
Hi Jo,
Thank you for your review.
We’re glad you found the Guildford team so helpful and that the teacakes helped make your visit even nicer.
Warm regards,
Cynthia
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