Absolutely Disgusting Treatment of…
Absolutely Disgusting Treatment of Elderly Customers. LMCT+ Should Be Ashamed
I am beyond furious and completely disgusted with the way LMCT+ has handled my 70-year-old mother’s situation. I’ve just discovered that LMCT+ has been quietly taking $19.99 every month from her account since November 2024. That’s almost $300 gone before we even realised what was happening.
My mother is a 70-year-old pensioner, an ex cancer patient twice over, who has had two transplants, a stroke, and has lost both her parents and her sister in the last five years. She is vulnerable, she is grieving, she is on a tight income, and LMCT+ has absolutely taken advantage of her.
When I called, I left a message and received no immediate response. My mother then got on the phone with one of their staff, who showed zero empathy and bluntly told her that no refunds are possible. No care, no compassion, no accountability. Just scripted lines and an attitude like they couldn’t care less.
To tell a 70-year-old woman on a pension with a long history of medical trauma that she should have been checking “terms and conditions” or “monthly reminders” is a disgrace. She didn’t sign up to donate to LMCT+ for the rest of her life. If I hadn’t checked her account, she would have been charged indefinitely.
LMCT+ should refund every single payment after the first one in November. Taking nearly $300 from a vulnerable elderly woman and refusing to return it is predatory and unethical. For a company that claims to help people, you do the complete opposite.
Your organisation needs to make your sign-up processes safer for the elderly and vulnerable, not exploit them. Right now, LMCT+ comes across as careless, money driven, and completely lacking in basic human decency.
Absolutely unacceptable behaviour. Shame on you.
28 november 2025
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