I struggle with our coffee machine at times.....it seems very temperamental. The biggest improvement for me is in the customer service. If I can't sort it out myself it's because I've tried pretty muc... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who wal... Se mer
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We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody. I cant... Se mer
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Excellent service from the Liquidline engineer Reece. He arrived nice and early, was professional at all times, knowledgeable, patient, and quickly diagnosed what needs to be done in terms of new step... Se mer
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Företagsinformation
- Leverantör av kaffebryggare
- Leverantör av flaskvatten
- Kaffebutik
- Kaffeautomat
- Kaffegrossist
- Leverantör av varuautomater
Skrivet av företaget
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Skrivet av företaget
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktuppgifter
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Storbritannien
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Improved Service
I struggle with our coffee machine at times.....it seems very temperamental. The biggest improvement for me is in the customer service. If I can't sort it out myself it's because I've tried pretty much everything I know, and what I can google. In the past it has been very difficult to actually get an engineer to visit and this means muddling through. The last few times I have called have resulted in a visit and this is by far the best way.....each time they have been very thorough, explaining the mechanics and especially David put up with my never-ending questions. Thank you.
15 augusti 2026
Svar från Liquidline
Good Afternoon Sandy, hank you so much for taking the time to share your experience. We’re really pleased to hear that our customer service has improved and that you’ve found it easier to arrange an engineer visit when needed.
It’s fantastic to hear that David was so thorough and patient in answering all your questions — we’ll be sure to pass your kind words on to him. We understand how frustrating it can be when a machine isn’t behaving as it should, so we’re delighted that our team has been able to make things a little easier.
Thank you again for your continued support and for your feedback. ☕
Svar från Liquidline
Good Afternoon Natasha, Thank you for your lovely review! We’re delighted to hear that you found our portal easy to use and that your order arrived quickly. We really appreciate your feedback and hope to serve you again soon! 😊
Great company, good response times
Ease of booking order online is great and delivery is super fast which is commendable. I don't have any issues with the company but I do with their courier company, I have repeatedly requested they deliver to the person on the order in Service Reception, they persistently deliver through our MOT shutter door which is against H&S and VOSA guidelines and I don't know it's even been delivered
14 augusti 2026
Svar från Liquidline
Good Morning Alison, Thank you for your positive feedback about our online ordering process and fast delivery. We’re delighted to hear that you find booking an order easy and our delivery service commendable.
We’re sorry to hear about the issues you’ve experienced with the courier’s delivery method. We completely understand your concerns, particularly regarding your site’s health and safety requirements and the fact that you are not always aware when an order has been delivered.
We’ll raise this with our courier team and stress the importance of following your specific delivery instructions and ensuring orders are handed to the person named on the order at Service Reception. Thank you for bringing this to our attention, and we appreciate your continued custom.
Svar från Liquidline
Good Morning Jacqui, Thank you so much for your kind review! We’re delighted to hear you’re happy with our service and quick delivery. We really appreciate your support! 😊
Ordered coffee beans and was delivered…
Ordered coffee beans and was delivered very prompt great service very good
16 augusti 2026
Svar från Liquidline
Thank you for the great review! 😊 We’re delighted to hear your coffee beans arrived promptly and that you were happy with the service. We really appreciate your feedback!
Svar från Liquidline
Thank you so much for the fantastic review! 😊 We’re delighted to hear you’ve had such a faultless experience with us. Your feedback really means a lot to the team!
Svar från Liquidline
Thank you so much for your lovely review!
We’re delighted to hear that you consistently receive excellent service from us and that our next-day delivery is working well for you.
We really appreciate you taking the time to share your feedback with us, and we look forward to continuing to provide you with the service you deserve.
Thank you again!
The engineer seemed to know what he was…
The engineer seemed to know what he was doing and got on with the task. Whilst we were waiting for an engineer to arrive, 2 days later due to sickness, I was engaging with another team member who walked me through the process to get the machine up and running again until we could get our machine worked. I thought that was great customer service and appreciated.
12 augusti 2026
Svar från Liquidline
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that our engineer was knowledgeable and able to get the machine back up and running for you. We’re also delighted that the support you received while waiting for the engineer was helpful and made a difference.
We’re sorry that the engineer visit was delayed due to sickness, but it’s fantastic to hear that our team member was able to talk you through the process and help keep things running in the meantime.
Thank you again for your kind words and for recognising the support you received from the team. We really appreciate it!
Engineer was on time and very helpful
Engineer was on time and very helpful. Explained that our coffee machine cannot dispense Iced Lattes (not entirely sure why they're on the menu!).
14 augusti 2026
Svar från Liquidline
Thank you for your feedback! We’re pleased to hear that our engineer arrived on time and was helpful in explaining the capabilities of your coffee machine. We completely understand your confusion around the Iced Latte being on the menu, and we’ll certainly take this feedback on board.
Svar från Liquidline
Thank you for your fantastic feedback! We’re delighted to hear you were happy with the speedy delivery. We really appreciate you taking the time to leave us a review!
Problem with brewer
We had a problem with our Machine, the lady i spoke to was great spoke to a a gentleman about my issue he was so helpful, i cant fault anyone always had great customer service from everybody.
I cant fault Andy who came to sort my machine this morning such a lovely man.
14 augusti 2026
Omdöme utan inbjudan
Svar från Liquidline
Thank you so much for your fantastic feedback! We’re really pleased to hear that our team were able to support you with the issue with your machine and that everyone you spoke to was helpful and friendly.
It’s especially lovely to hear such kind words about Andy and the service he provided when attending your machine this morning. We’ll be sure to pass your comments on to the team.
Thank you for your continued support and for taking the time to leave such a wonderful review!
Alex was excellent with the service
Alex was excellent with the service, informative and helpful at all times. Cannot be faulted!
17 augusti 2026
Omdöme utan inbjudan
Svar från Liquidline
Thank you so much for your fantastic feedback! We’re delighted to hear that Alex provided such excellent service and was informative and helpful throughout. We’ll be sure to pass your kind comments on to Alex — it’s great to know they made such a positive impression. Thank you for taking the time to leave a review!
super quick and easy to use and…
super quick and easy to use and delivery was perfect!
11 augusti 2026
Svar från Liquidline
Thank you for your fantastic feedback! We’re so pleased to hear that you found the service quick and easy to use, and that your delivery arrived perfectly. We really appreciate you taking the time to leave a review and hope to continue providing you with the same great service!
Pamela was extremely polite and very…
Pamela was extremely polite and very helpful whilst placing my order
14 augusti 2026
Omdöme utan inbjudan
Svar från Liquidline
Thank you for your lovely feedback! We’re delighted to hear that Pamela was so polite and helpful when placing your order. We’ll be sure to pass your kind comments on to her. It’s great to hear she provided such a positive experience, and we really appreciate you taking the time to leave a review!
Many thanks to Pamela Cawood for her…
Many thanks to Pamela Cawood for her patience, understanding, and positive attitude—exactly what new clients need. Thank you, Pamela.
Kasia
13 augusti 2026
Omdöme utan inbjudan
Svar från Liquidline
Thank you so much for your wonderful feedback! We’re delighted to hear that Pamela provided such a positive experience. We’ll be sure to pass your kind comments on to her — she’ll be thrilled to know her patience, understanding and positive attitude made such a great impression. Thank you for choosing us, and we look forward to supporting you going forward!
Coffee Machine Error Message
My query was answered really quickly. It was informative, helpful and will be useful for future issues.
4 augusti 2026
Svar från Liquidline
Thank you so much for taking the time to leave us such lovely feedback! 😊
We’re really pleased to hear that your query was answered quickly and that you found the response informative and helpful. It’s great to know that the information provided will also be useful should you need us again in the future.
We really appreciate you choosing Liquidline and taking the time to share your experience with us
Quick and helpful!
7 augusti 2026
Svar från Liquidline
Thank you so much for your lovely feedback!
We’re really pleased to hear you found our service quick and helpful. That’s exactly the experience we aim to provide our customers.
Thank you for choosing Liquidline, and we really appreciate you taking the time to leave us a review!
Applied for lease of coffee machine not…
Applied for lease of coffee machine not interested in supplying ballymoney in northern ireland too far from Belfast apparently i wouldnt recommend this company at all !!! One star company !!
12 augusti 2026
Omdöme utan inbjudan
Svar från Liquidline
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the outcome of your enquiry. We completely understand that this will have been frustrating, particularly when you were looking to lease a coffee machine.
We do genuinely appreciate you considering Liquidline and wish you all the very best in finding the right coffee solution for your business.
5* Customer service
5* Customer service, delivery service was 1 day late however this is not fault of Liquidline
4 augusti 2026
Svar från Liquidline
Thank you so much for your 5-star review! ⭐ We’re delighted to hear you were happy with our customer service.
We’re sorry to hear your delivery was a day late, but we really appreciate your understanding that this was outside of Liquidline’s control. However, we will investigate this with the courier to ensure this doesn't happen again for you. Thank you again for your kind feedback! 😊
I have no problem with the ordering but…
I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
7 augusti 2026
Svar från Liquidline
Reply to this review stating the drivers are not insured to deliver to a specific floor within a block of flats or office buildings if there is a designated reception area: I have no problem with the ordering but I'm afraid the delivery driver does not bring the boxes to our floor, instead leaves them at reception on the ground floor. This is not very safe as it could be taken by anybody as the front door is open and the reception is not manned.
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