LIPS Healthcare Omdömen 646

Amazing staff - made you feel so welcome and relaxed - thank you!!

I have found my entire experience with LIPS extremely frustrating, especially considering this is private healthcare and comes at a significant cost.

The administrative support has been very poor in terms of follow-up and communication. I have repeatedly asked for the X-ray results from a recent scan at Chelsea Outpatient, yet they continue to send me documents that I originally provided from 2024 instead of the actual results I requested. I am constantly having to chase for information, which should not be necessary when paying for private care.

The overall experience has also felt disjointed. I have been passed between physicians who then refer me on again, often to people who do not appear to have properly read my file. It has felt inefficient and exhausting at an already stressful time.

If I had known this is how the process would be handled, I would not have chosen this clinic. Unfortunately, I will not be returning once my current treatment is complete.

TOTAL SCAMMERS! On 16 February, I booked an appointment with dermatologist Dr. Geoffrey Brent for Friday the 20th. However, immediately after completing the booking, I received a phone call from the clinic informing me that the doctor was not available on the 20th and that the earliest available appointment was actually on the 23rd.
It appears that the doctor’s schedule was not up to date in the clinic’s booking system. When I made the reservation, several time slots were shown as available for the 20th. However, during the phone call, I was informed that there was no availability at all on that day. As a result, the clinic cancelled my appointment. And shortly after the call , I received an email confirming the cancellation. So basically ,booking appointment, receiving call from the clinic to cancel, then receiving the cancellation email ; they all happened in less than an hour.
The following day, I noticed that I had nevertheless been charged for the cancelled appointment. Since then, I have been trying to get a refund, but for some reason the clinic’s accounts/credit department has not processed it.
They are withholding people’s money without any valid reason!!! It’s been a week I am still trying to get my £275!!!
AVOID FROM THIS CLINIC! I will be warning everyone to avoid this clinic at all costs!
If my refund is not processed within 48 hours (the legal deadline), I will begin formal action to recover my money. As a first step, I will file an official complaint through ADR. I will also report the matter to Trading Standards. If necessary, I am also fully prepared to pursue the claim through the SCC as well.

1. Excellent communication: as soon as my Dr prescribes the medication I receive the call.

2.Payment system: it’s easy to pay with a link sent via email and sms.

3. very pleasant over the phone

Very responsive to emails and great service overall. Highly recommended!

Responsive, efficient, polite. Helped me to get the urgent appointment I needed with an excellent neurology consultant. Great communication and follow up throughout.

Very good service

The procedure was clearly explained by Dr Ambalawaner, he was friendly and reassuring.

Friendly and professional staff who helped me through a difficult time giving support and advice of the best quality

Very nice hospital, attentive caring staff couldn't wish for better care, all things explained during and after my procedure.

A warm welcome when you arrive, from the receptionist. A lovely clean, warm welcoming environment in the waiting area. My consultant was friendly and took time to listen and explained everything so that I fully understood.

Friendly staff. Food options good. Clean rooms

Very efficient and helpful

Steven Millington is a great specialist! Made me feel very confident in the procedure approach, about rehabilitation opportunities and how I am going to go back to my sports lifestyle. Amazing. Would recommend to everyone!

I waited for over an hour with zero updates before someone came down to tell me there were going to more delays. Felt like being in the NHS system.

I understand clinics run late but it feels incredibly disrespectful of my time for you to not flag the clinic was running behind, especially as I’d asked on email if you could do a later appointment but you insisted 2.45pm was in fact the latest. I had taken time off work for this. Not to mention the health issue I have remains unresolved. Really frustrated and disappointed by this.

The company were very quick and efficient with all appointments, reminders & any questions or concerns I had they was very swift in responding so that I did not waste any time before my procedure.

Very friendly,professional and understanding of my query.

Bubbly personality and a pleasure to speak to.

I booked this appointment solely to have a small bump removed from my eyelid. I was clearly told over the phone that this would be done on the day, and I reconfirmed it before attending.

When I arrived, I received nothing more than a rushed five-minute eye test, completely irrelevant to why I was there, and was sent away without treatment.

When I questioned this, the Dr Maan Kasmiya simply said no and ended the appointment.

I was then invoiced £165 for an appointment that provided no care, no solution, and no value.

Despite sending emails explaining I had been misled at the point of booking, I received no response whatsoever, only repeated payment chasers until I was effectively bullied into paying.

This was a complete waste of time and money, and the lack of communication afterward was unacceptable.

Extremely disappointing experience.

It has been a great experience from start. Although I have follow-ups. I am very confident that I am getting the right course of treatment. Dr Emma Amoafo is very caring and really listened to me. I highly recommend it especially to black women.