Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I ordered a dress which still hadn’t arrived a month later.
I was promised a refund and I am still awaiting.
I have sent numerous emails and they have not replied.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
Ordered dress 14/02/26 several emails later promising order will arrive it never did. They now have stopped responding to my emails .
THIS IS A SCAM
Scam website. All the photos are AI generated on their website. They have nothing to do with London.
They did not deliver my dress. It's has been 5 weeks. My bank is in the process of getting my money back.
I ordered a Dress from this company
When it arrived it didn’t look anything like the pictures also the material was cheap and nasty they asked me to send pictures which I did, still waiting for a reply how to return, I have emailed them four times still no reply, I certainly wouldn’t advise my friends or anyone else to buy from this company
This is a total scam. Ordered on 19 March had an email to say that my order had been dispatched and still not received it!!!!
Ordered a dress on 17th February 2026 , still waiting for it to arrive , emailed them on numerous occasions! No reply!!!!!!
Shocking , shocking , firstly ordered two dresses one in error contacted them immediately they cancelled one purchase acknowledgement of this through email , no refund had to contact bank for a call back of payment , lillian London then accused me of contacting my bank for delivery I had received , delivery of dress arrived after 4 weeks , absolutely shocking quality currently waiting for a reply on returns process after they requested photos
Do not order from this company , 8 emails saying they are refunding cancelled item blaming my banks clearing process
I ordered a dress which whan it arrived looked nothing like the photos or video's on facebook. The fabric was shocking - stiff, all creased and crumpled up. I tried to return it but they kept asking for why, then asked for a photo, then said they would give me 15% refund if i kept it. Finally they agreed the full refund but gave me an address in China. I decided to cut my losses. I wish i had checked out the reviews first.
Awful. Bought 2 blouses from a Lillian London instagram advert, took a month to arrive from an asian warehouse, tatty packaging, nothing like photos in advert or on shop site. Made of 90% cheap polyester 10% lycra in China and the design is a over enlarged photo printed on shiny fabric so very cheap and blurry. Do not use! Ten pounds return admin fee and you have to post them back to Asia yourself.
Returning goods is almost impossible - and involves sending package to China, and insufficient details to do this.
Ordered dress before reading reviews. Read reviews and decided to cancel. Spoke to customer services who confirmed dress not yet despatched. Cancelled order, asked for refund. Dress arrived four days later. Spoke again to customer services who confirmed I would need to return. I asked for address to return, they asked for photos, I asked why, as I hadn’t even tried on, they wanted pictures of faults. I never told them there were faults, just terrible quality, they wanted pictures anyway. Sent pictures of dress, still no return details to act on.
Will follow up on a second review as/when I get any further. Unbelievable poor service. I am suspecting the return address will be in China!
Ordered dress next day delivery. Received a postage notification which was awaiting package. 3 weeks later still awaiting package. Contacted them they said it’s being prepared. Claimed the money back through my bank - do not use it’s a scam.
Do not buy from this company … not in London… items being shipped from China. Poor quality clothing, long shipping delays, and misleading product photos. The items look cheap, and difficulty getting any response to return… and believe they charge £10ish per item to return… and possibly no payment return!
Wished I’d read reviews before buying.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
