Having Lila broadband fitted It was a total pleasure from the moment Luke came to the door. Professional and friendly, explained everything they were going to do to install my fiber broadband T... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always knew Lila would be a great provider after their caring manner throughout installing fibre outside my house. So, I decided to switch from Talk-Talk to get a cheaper and better connect... Se mer
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Had Martins and Marcus out for a repair. The best ISP engineers I have come across. Polite, helpful and informative as before. They are a credit to Lila and I highly recommend their service.
The router could only be put in one place, in our least used room. The router is poor at reaching around the house even though we bought their recommended extender. Connection is very ropey at the end... Se mer
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Företagsinformation
Skrivet av företaget
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Kontaktuppgifter
4,5
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All works well
All works well, Luke was a lovely guy explaining everything. Will recommend!
7 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi,
Thank you for taking the time to share your feedback!
We’re really pleased to hear everything is working well and that Luke took the time to explain everything clearly. It’s great to know you had such a positive experience, and we really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
These guys are great !
These guys are great !! Very efficient, polite, helpful and solve the issues no problems.. fantastic company
6 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Lisa,
Thank you for taking the time to share your feedback!
We’re delighted to hear you found our team efficient, polite, and helpful, and that they were able to resolve your issues without any hassle.
Thank you for your kind words about LilaConnect – they mean a lot to our team.
Kind regards,
Customer Support Team 💜
No Internet and No Help can be found
Having been a customer for a few years years, I expected a reasonable standard of service. Unfortunately, my internet connection has now been entirely non-functional for 24 hours, during which LilaConnect has offered precisely zero communication.
My ticket submitted to support remains entirely unacknowledged, and 3 calls to their helpline, each one lasting 1 hour before disconnecting, went unanswered. A profoundly frustrating experience, and I would suggest looking elsewhere for your broadband.
5 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Maria,
Thank you for sharing your feedback.
We’re very sorry to hear about the loss of service and the difficulty you experienced trying to reach us. We understand how frustrating this must have been, particularly as a long‑standing customer.
We apologise for the unplanned network outage in your area. Our network engineers have been mobilised and are working to restore service as quickly as possible.
Kind regards,
Customer Support Team 💜
Great workman,adam,cavary and luke.
Great workman,adam,cavary and luke.
Diligent,pleasant repairing someone elses error.customer services needs very much improving,no answer after 45min call.
Luckly was able to flag down passing workmen working in the area,as i may have been waiting for days.
The men 5star
Customer services 0stars.
5 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Frederick,
Thank you for taking the time to share your feedback.
We’re delighted to hear Adam, Cavan and Luke provided such diligent and professional service and were able to resolve the issue for you. We’ll be sure to pass on your kind words to them.
We’re sorry to hear about your experience when trying to contact our Customer Support Team via telephone and appreciate your comments regarding call wait times. Your feedback is valuable and will be reviewed as we continue to improve our customer experience.
Kind regards,
Customer Support Team 💜
Outstanding service
Adam, Luke and Cavin came to sort out a spot of bother we had, and they did a Stirling job. Up in no time.
5 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Henry,
Thank you for taking the time to share your feedback!
We’re really pleased to hear Adam, Luke and Cavan were able to get everything sorted quickly and make the whole process hassle‑free. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Svar från LilaConnect UK
Hi Gabriel,
Thank you for taking the time to share your feedback! We’re delighted to hear the installation process was quick, smooth, and hassle‑free.
Thank you for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
My review is entirely based on the tach support professional Kayur
My review is entirely based on the level of service Kayur gave me today ! As a company I would not recommend Lila to anyone - the customer service is like customer prevention unless you enjoy being on hold to speak to them for hours and I mean hours ! - 3 hours and no one … today however Kayur not only resolved my problem remotely, spoke in such a clear and informative way and helped not only fix my issue but helped me understand things - he truly has kept my business with Lila and should be massively awarded for not only his tech support but for the amazing customer service he gave something I haven’t found anywhere else in their business for the 5 days I’ve been (or trying) to be in contact with them. Great Tech, customer service and customer retention - thank you so much !
3 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Julia,
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you had getting through to us and appreciate how frustrating that must have been.
We’re delighted to hear Kayur was able to resolve the issue and provide the level of support you deserved. We’ll be sure to pass on your kind words and recognition to him.
Kind regards,
Customer Support Team 💜
Had great service today with a small
Had great service today with a small
Issue I had. Many thanks to both
Saffron and Russ 5* service👍😁
Happy Lila customer
3 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Adrian,
Thank you for taking the time to share your feedback!
We’re delighted to hear Saffron and Russ provided such great support and were able to resolve the issue for you. It’s wonderful to know you had a 5⭐ experience and remain a happy LilaConnect customer. 😊
Kind regards,
Customer Support Team 💜
intermittent service
since upgrading my fibre speeds in april (now in august) im constantly getting intemittent speeds. one minute its good next the modem flashes and all is back to the same on/off constantly. i have had multiple phone calls (they need more staff on phones)almost everytime having to wait 40 minutes on average for them to answer. so far i have asked for an engineer to come check my line and i was told "it was a fault their end" so no engineer, i have asked for a new modem and never a time i was i offered one, i have been with lila connect for over 3 years without any problems till now. and ofcorse not one time did they offer me any compensation (they avoid that topic). i'm about to go take my chances with another company
1 april 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Lee,
Thank you for sharing your feedback. We’re sorry to hear about the intermittent service issues and the difficulty you’ve experienced when trying to contact us. We understand how frustrating this must be, particularly after being a customer for several years.
Thank you for allowing us the opportunity to address your concerns.
Kind regards,
Customer Support Team 💜
Kayur was brilliant
Kayur was brilliant, knowledgeable, thorough, patient. Took the time to answer all questions, just an amazing customer service!
31 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi,
Thank you for taking the time to share your feedback!
We’re delighted to hear Kayur provided such knowledgeable, thorough, and patient support. It’s great to know he took the time to answer all your questions and delivered such an outstanding experience.
We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Speed and Stability issues reported
Knowledgeable support and quick response to speed and stability issues raised.
Equipment and network connections tested. Issue resolved and booster installed.
31 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi,
Thank you for taking the time to share your feedback! We’re pleased to hear our team responded quickly to the speed and stability issues you raised and were able to get everything resolved for you.
It’s great to know the testing, troubleshooting, and booster installation helped improve your service.
Kind regards,
Customer Support Team 💜
Switched over to Lila
Switched over to Lila, Matthew was extremely helpful sorting everything out very quickly and easily, very professional service, highly recommend.
31 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Matt,
Thank you for taking the time to share your feedback!
We’re delighted to hear Matthew made the switch to LilaConnect quick and easy, and that you received such professional support throughout. We really appreciate the recommendation and are pleased you've had such a positive experience.
Kind regards,
Customer Support Team 💜
Helpful customer service from Senior 2nd Line team.
Our Senior 2nd Line team support contact Kayur was very accommodating. Whilst being whilst away from home set up on initial contact, a more suitable time was arranged to liaise to troubleshoot our issue. Once the support call was underway he was very patient and explained things fully in layman's terms (rather than over my head technical blurb!) and after installing updates and carrying various tests, we got the assurance that everything is now working as it should. Very happy with this service.
29 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Alison,
Thank you for taking the time to share your feedback!
We’re delighted to hear Kayur was able to accommodate your availability, explain everything clearly, and help resolve the issue without overwhelming you with technical jargon.
It’s great to know you felt well supported throughout and that everything is now working as it should. We’ll be sure to pass on your kind words to Kayur.
Kind regards,
Customer Support Team 💜
Great customer service
The process of switching supplier was very straight forward. I received a call from Matthew last week and he followed this up with another today, to make sure everything was ok. He went above and beyond, ensuring I didn’t have to deal with my old supplier. Matthew was polite, helpful and friendly and is an asset to Lila. The service I have received so far has been excellent.
30 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Marie,
Thank you for taking the time to share your experience!
We’re delighted to hear Matthew made the switch to LilaConnect so straightforward and took the time to make sure everything was taken care of for you.
It’s great to know you found the process easy and received such friendly, helpful support throughout. We’ll be sure to pass on your kind words to Matthew.
Kind regards,
Customer Support Team 💜
We waited 3 weeks for the internet to…
We waited 3 weeks for the internet to be installed as my partner moved house and there was a few technical problems. Finally a man called Kayur helped us to find out the problem and fixed the internet. Taking the time over a few days to stay in touch and call us back u Tim the problem was resolved!
27 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Charlotte,
Thank you for taking the time to share your feedback. We’re sorry to hear there were delays getting your service up and running following your move.
We’re delighted to hear Kayur was able to identify the issue, keep you updated throughout, and work with you until everything was resolved. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Poor wireless signal.
Original enquiry v good, installation good. However after a week I contacted you about poor wireless strength within our modest house. It seems that a fluctuating and loss of 75% strength of wireless signal is acceptable!
27 juli 2026
Svar från LilaConnect UK
Hi Steve,
Thank you for taking the time to share your feedback. We’re pleased to hear your initial enquiry and installation experience went well.
We appreciate your concerns regarding WiFi performance. While wireless speeds can fluctuate depending on factors within the home environment, we understand it can be disappointing when coverage doesn't meet your expectations.
Thank you for taking the time to raise this with us, and for sharing your feedback.
Kind regards,
Customer Support Team 💜
Great technical support from Kayur
Kayur was of great help, and ensured that we achieved the outcome our business required.
23 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Sarah,
Thank you for taking the time to share your feedback!
We’re delighted to hear Kayur was able to help and ensure your business achieved the outcome it required. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Internet issues
Kayur was fast and efficient in helping me fix the issues I had. Thank you again.
28 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Tom,
Thank you for taking the time to share your feedback!
We’re really pleased to hear Kayur was able to help resolve your issue quickly and efficiently. We’ll be sure to pass on your thanks and kind words to him.
Kind regards,
Customer Support Team 💜
Tech support issues!
Kayur Was extremely helpful when discussing network issues i was experiencing when moving from my old plan to my new one, great communication and was patinent with me.
27 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Thomas,
Thank you for taking the time to share your feedback!
We’re really pleased to hear Kayur was able to help with the network issues you experienced during your plan change. It’s great to know his clear communication and patience made the process easier for you.
We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
These folks are impossible to reach
These folks are impossible to reach. I have called multiple times and they are not responsive.
27 juli 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Katherine,
Thank you for sharing your feedback.
We’re sincerely sorry to hear you experienced difficulty reaching us by phone and understand how frustrating that can be when you need a prompt response. We’re also sorry that we were not given the opportunity to investigate the technical issue with you before your decision to leave.
We can see that your request has now been completed as requested, and we wish you all the best for the future.
Kind regards,
Customer Support Team 💜
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.