LifeSpan Europe Omdömen 

66
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

I thought I was buying a premium walking pad, but I was wrong. The product description did not mention that the walking pad cannot be stored upright, so I have to keep it permanently on the floo... Se mer

Betygsatt 4 av 5 stjärnor

Commande d'un tapis avec une offre boite ouverte. Première utilisation du tapis 45min erreur de surchauffe Service Client efficace à remplacer le tapis dans des délais rapide et ajoutant une offr... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Hochwertiges Gerät, ist sehr leise während des Laufens, robust gearbeitet, maximale Geschwindigkeit von 6,4 km/h erlaubt auch "Powerwalking", falls gewünscht. Leichte Reinigung, sehr gute Qualität und... Se mer

Betygsatt 5 av 5 stjärnor

I recently purchased a walking pad to use whilst I work and I couldn't be happier with my decision! I've been using it daily and am now burning a few hundred more calories each day. Not only has it he... Se mer

Företagsinformation

  1. Leverantör av träningsutrustning

Skrivet av företaget

Wij zijn LifeSpan Europe, sinds 2019 zijn wij Europees distributeur van de merken LifeSpan Fitness en LifeSpan Workplace. Het is ons doel om iedereen in beweging te krijgen en daarmee bij te dragen een gezond en blij leven. Dit kan je gemakkelijk thuis, fitness en op je werkplek op kantoor, office wellness.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

66 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(66)

24 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

TX6 quick delivery, plug and play simply a must have

Ordered TX6 quick delivery. Now i use it daily in my home office and the build quility is great. Can walk during emeetings without being disturbed by the threatmill. A must have for all office workers to keep healthy while working. It came assembled in the box all I had to was plug it in and start walking.

Thank you LifeSpan!

22 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic customer service

Fantastic customer service from Ronald. I am a very particular customer and rang many times and he was very patient and accommodating. I purchased the Lifespan TR5500i - so far so good - very solid piece of equipment. It is very heavy though and so J had to hire specialists that Ronald recommended to set it up.

11 november 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Trage klantendienst

UPDATE 10/10: Intussen werd er naar een oplossing gezocht en ontving ik een nieuwer model console. Alles werkt nu naar behoren. Juist spijtig dat dit zo lang moest duren.
---
Ik kocht een walking pad bij dit bedrijf en na enkele weken stopte de app met werken. Gegevens synchroniseren is onmogelijk en de app verliest constant verbinding met het toestel. Ik heb al meerdere malen contact opgenomen met de klantendienst, maar krijg ofwel een ontwijkend antwoord ('we zijn ermee bezig en komen er binnenkort op terug'), of geen antwoord.
Ik probeer dit al enkele maanden opgelost te krijgen, maar ze blijven mijn vraag negeren.

17 september 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great walking pad product

Great walking pad product mechanically & from a build perspective it is solid which is great. Its a shame the app is so poor as i wanted to keep track of my steps and link it to either my garmin or strava account. If the app would have been better I would have given it 5 stars

13 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

No response from Lifespan customer service (SOLVED)

It is incredible what I'm about to say, but I cannot be happier with the purchase of my underdesk treadmill, yet I'm worried by the customer service department of this company.

I bought my TR1200-SC110 last Black Friday. I use it every day while working, and I am very happy with it. Great product, huge lifechanger. However, on May 22nd, I got an error on the screen of my treadmill monitor. The error is irrelevant because it disappeared the next day, but in the meantime, and following the guidelines on their website, I contacted their customer support looking for help. I emailed service @ lifespaneurope.com, and I haven't received any response yet. Three weeks and only silence. I feel lucky because after getting this error around 10 times that afternoon, I haven't seen it again since then. But what would happen if I were unable to use my treadmill since then and had no possible solution from Lifespan?

I am afraid of having any issue with my treadmill in the future that makes it unusable because I don't know if Lifespan is going to respond. Crossing my fingers.

EDIT 18/06/24: A few hours after writing this review, Lifespan responded to my email. It seems that due to human error, it had been forgotten. They offered a solution in case the error reoccurs and compensated me for the inconvenience. Therefore, I am changing my review from 1 to 4 stars for their willingness to fix things and I will give them 5 stars on the day I have to fix any persistent error with my treadmill and it gets resolved. Lasty, I insist: my underdesk treadmill is REALLY GREAT!

EDIT 10/09/24: The original error came back to stay. I contacted with Lifespan by its web form and got a replacement part for muy treadmill in 10 days. They are proving to be quite proactive in the face of any problem so I give the 5 stars rating now.

22 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Customer Service

I had bought a LifeSpan Treadmill from a retailer and had been facing some issues regarding the incline motor. The manual provided no indication on how to access the test mode in order to calibrate the motor. Despite the fact that I had not bought the treadmill directly from the company, LifeSpan Europe did not have a single moment of hesitation when it came to answering my queries and providing me with the assistance that I desperately needed. Prompt responses, detailed instructions...their customer service is top-notch. Thank you once again for everything.

23 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I recently purchased a walking pad to…

I recently purchased a walking pad to use whilst I work and I couldn't be happier with my decision! I've been using it daily and am now burning a few hundred more calories each day. Not only has it helped me move more but I've also noticed a significant boost in my productivity.

16 maj 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

I received an already visibly used…

I received an already visibly used control panel, the walking pad itself looks new but I didn’t open it so can’t tell for sure. I have asked the customer service over a month ago why I received a visibly used controls panel with signs of wear and scratches (for which I paid over 100€ extra compared to the regular one) and have not even received any response, no replacement of the control panel, not even an automated sorry it won’t happen again.. customer service seems nonexistent at all once you made a payment and if you decide to buy something better hope you won’t need their help at any point in time

edit: half an hour or so after i left the review i have been contacted and we resolved the issue

17 april 2024
Logotyp för LifeSpan Europe

Svar från LifeSpan Europe

Dear Mike,

The console is protected by a very thin foil. Please, remove this protection foil and you will see there are no scratches, it’s a brand new console😊

Please, consider revising your review.

Thank you,
LifeSpan Europe

Betygsatt 1 av 5 stjärnor

Five months with no replies

My treadmill has a broken part and I've been waiting five months for help. I first emailed in November 2023, they said they'd check they had the part and get back to me, but since then I have heard nothing. I have emailed repeatedly for further support and am just ignored. This treadmill costs thousands of pounds and has been useless for almost half a year. Disappointed doesn't even begin to cover it

26 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

LifeSpan Europe is garbage

LifeSpan Europe is garbage. I emailed the american LifeSpan support about a problem with my device and they replied to me within 1 hour. I had a whole conversation with them in the timespan of a few hours. Unfortunately they couldn't help me in the end because my treadmill is from LifeSpan Europe. So i emailed LifeSpan Europe. And after over a week of waiting, I still haven't gotten an answer. The support is literally non-existant.

19 februari 2024
Omdöme utan inbjudan
Logotyp för LifeSpan Europe

Svar från LifeSpan Europe

Hi Luwuna,
Very sorry to hear. However, we did not recieve any service request from you. I, just checked our email boxes, but could not find any email containing Luwuna. Please send (again) and we will help you further. Regards,
Ronald
LifeSpan Europe

Betygsatt 5 av 5 stjärnor

Excellent product support

Excellent product support. The belt felt like it was slipping, and Joris gave me excellent support, even sending me a video of how to make sure that the belt was tight enough. Got it sorted out quickly.

13 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing

Amazing, so simple and easy to use, it's made a huge impact on my daily life and overall health!

3 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Life Changing

Got a walking treadmill and it’s changed my life. I walk so much more, have so much more energy and it’s definitely made a huge input on my productivity. I used to have sore hip flexors and lower back from sitting so much but these pains have melted away

3 juli 2023
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer