The app was easy to load and use and the xfers in and out were instant and easy. However I had no idea of the daily add monthly withdrawal limits. No point in trying to discuss that with them as it ap... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The first experience was smooth with instant transfers between my accounts. The problem started about two weeks after with transfers taking days and I was shocked to know you can contact them only th... Se mer
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Opened multiple fixed 1 year accounts. Have an easy access. No problems. Have withdrawn bits and bobs from their current account to my my nationwide account in the last 4 months since opening no p... Se mer
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Very easy joining process, confirmed in 10 minutes or so. Money transferred in showed in account immediately, LHV immediately recognised by my other banks. Obviously with LHV being new to me I did... Se mer
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Företagsinformation
Skrivet av företaget
LHV Bank (UK) is redefining banking for ambitious individuals and businesses. Our app-only retail banking services are designed to empower ambition at every step. Whether you're growing your savings or managing everyday finances, our easy-to-use interest-paying current account and attractive savings products help you achieve your goals. With our intuitive app, you can take full control of your finances, wherever you are, saving you time to focus on what matters most. At LHV Bank, your money is always at work—helping you to achieve your ambitions.
Kontaktuppgifter
1 Angel Court London, EC2R 7HJ, London, Storbritannien
- help@lhv.com
- lhv.com
2,9
Medel
100 omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Locked out of app on a weekend - zero customer support available on weekends:
Update no 1:
In fairness, I have increased this review to 4 stars given the fact that at the start of business today (Monday) the below detailed issue was resolved professionally and efficiently and an apology was forthcoming.
I like the concept of this account, and I want the relationship to work out.
Watch this space, we may even see a 5 star rating in due course.
Initial review: Having transferred some funds via the app, I have been instantly locked out of the app/account with no access to my funds, with no ability to authorise debit card payments etc, and I find that my debit card is blocked also.
Now, I’m all for security, but this has happened on a weekend and I find I am completely unable to contact any form of customer support until 9am on Monday morning - thankfully it’s not a bank holiday weekend….. so, here I am on a weekend with no access to my money or any form of banking facility with LHV.
Delighted I didn’t put all of my eggs in one basket.
I look forward to a response from LHV.
15 november 2025
Omdöme utan inbjudan
Svar från LHV Bank (UK)
Thanks for updating your review – we’re really glad to hear things were resolved smoothly once our team was available, and we appreciate you taking the time to let us know.
We completely understand how frustrating it must have been to be without access over the weekend, and your feedback is really valuable as we continue to look at how we support customers outside of our weekday hours.
It’s great to hear you’re finding value in the account overall, and we’re committed to making sure your experience continues to improve.
Thanks again for your thoughtful update – we’re here if you need anything.
Best wishes,
The LHV Bank Team
Direct debits are live but account details not accepted.
Direct debits are now available - but with most companies account verification fails and I am told to enter the ‘correct’ account details. It is such hard work to use this account for my main day-to-day banking. I have given LHV the names of a few companies which refuse to accept my account details. I have also emailed a couple of the offending companies, but I’m getting nowhere fast. Maybe I should try another bank?
7 november 2025
Omdöme utan inbjudan
Svar från LHV Bank (UK)
Thanks for taking the time to share your experience, and we're really sorry for the frustration you've had when trying to set up Direct Debits.
While Direct Debits are live and fully supported, we’re aware that some merchants and service providers may take a little time to update their systems to recognise newer sort codes – and we understand how inconvenient that can be. We’ve already raised this with our payments team and are actively investigating the cases you’ve shared with us to help move things forward.
We know this isn’t the smooth experience you were hoping for, and we really do appreciate your patience while we work on improving this. If you’re happy to continue working with us on this, we’d love to keep you updated.
Thanks again for flagging this – your feedback really helps us improve.
Best wishes,
The LHV Bank Team
Avoid this bank to spare yourself from being insulted.
I would absolutely not recommend anyone to open an account with this bank. The reason is simple — I felt like I was being treated as a criminal.
From the moment I started the application through their app, until I received their email reply five days on 31st Oct 2025, they asked me to provide the following excessively detailed documents:
Previous Employment History
A brief summary of your previous employment, including:
1. Job titles
2. Employer names
3. Dates of employment (approximate is acceptable)
4. Please confirm your expected initial deposit amount and advise where these funds will come from.
5. Provide supporting documentation, such as a bank statement, to evidence your current savings.
6. Please also confirm how these savings were accumulated (e.g., from previous employment, family support, or other sources).
If I were buying a property, and the solicitor firm required me to provide such documents to verify the source of my funds, I would completely understand, because a property purchase easily exceeds £200,000, which is a very large sum.
However, if I merely want to deposit £1,000 and still have to go through this almost insulting process, then that is absolutely unacceptable.
Perhaps this bank could also operate as a solicitor firm — I’m sure that would suit them perfectly and help their business thrive even more.
31 oktober 2025
Omdöme utan inbjudan
Svar från LHV Bank (UK)
Thanks for taking the time to leave a review.
We're sorry to hear how the account opening process made you feel – this isn’t the experience we want anyone to have.
As a regulated financial services provider, we’re required to ask for certain information before we can open an account. We know this can sometimes feel intrusive, especially for smaller deposit amounts, but it helps us meet our legal obligations and keep our customers and the wider financial system safe.
That said, we always want to make sure our requests are clear and respectful. We’re really sorry if we fell short here. Your feedback has been shared with our team so we can look into how we communicate this better in future.
If you'd like us to review your application or talk things through further, our support team is here to help at help@lhv.com.
The LHV Bank Team
Excellent Current Account, cool card, decent app
Easy to use current account (with interest!!) with cool debit card and virtual card, app pretty simple to use, design basic but it works. Since adopting LHV applepay has been added which is a must these days if used as an everyday card, has worked flawlessly in europe as well with no additional foreign transaction charges. Excellent so far...
22 oktober 2025
Omdöme utan inbjudan
Svar från LHV Bank (UK)
Thanks so much for the great review – we really appreciate you taking the time to share your experience.
It’s great to hear you’re enjoying the account (and the interest!) and that the card, app and features like Apple Pay are all working smoothly for you – especially while travelling. We're always looking for ways to make things simple and useful, so your feedback really means a lot.
Thanks again for being with us!
The LHV Bank Team
Unimpressed
App process was more interested in my ID than offering me my savings choice which was a fixed bond. I eventually find out I have to put money into a current account first. This should have been explained in the first place as I’m not willing to do that it’s difficult enough as it is so this isn’t the bank for me. For all I know I might be funding serious crime in Estonia!
30 september 2025
Omdöme utan inbjudan
Svar från LHV Bank (UK)
Thanks for taking the time to leave a review.
We’re sorry to hear you found the process confusing. We do explain in both the app and on our website that a current account is needed to fund a fixed bond, but we appreciate your feedback and we’ll take it on board as we continue to improve how this is communicated.
To reassure you – we're a fully regulated UK bank, and ID checks help keep your account safe and make sure we’re meeting the right standards for all our customers.
Thanks again for your comments.
The LHV Bank Team
Positive Experience
smooth, prompt and worthwhile experience. Most fanciful Debit card, design and colour wise...
13 juli 2025
Svar från LHV Bank (UK)
Thanks for taking the time to leave a review – we're really pleased to hear you had a smooth and prompt experience!
Great to know the debit card design stood out too – we’ve put a lot of thought into getting the look and feel right, so it’s good to hear it’s landing well.
We appreciate your feedback.
The LHV Bank Team
Svar från LHV Bank (UK)
Thanks for your review – we're sorry to hear you had difficulty getting through to us.
We understand a member of our team may have since been in touch, but if there’s anything still outstanding or you'd like to chat further, please email us at help@lhv.com and we’ll be happy to help.
Your feedback is really important to us, and we’re always working to improve the support we offer.
The LHV Bank Team
The app is really easy to use
The app is really easy to use- quick, clear and simple to set up :)
I've now added my LHV card to my Apple Wallet which is great for day to day transactions!
8 september 2025
Omdöme utan inbjudan
Svar från LHV Bank (UK)
Thanks so much for your review – we’re really glad to hear you found the app quick and simple to set up!
Great to know your LHV card is now in Apple Wallet too – making everyday spending that bit easier is exactly what we’re aiming for.
If there’s ever anything we can help with, just let us know.
Thanks again,
The LHV Bank Team
A very easy straightforward app to…
A very easy straightforward app to navigate to set up new bank accounts.
With great rates of interest.
6 augusti 2025
Svar från LHV Bank (UK)
Thanks so much for your lovely review! We're really glad to hear you found the app easy to use and that you're enjoying the great interest rates too.
If there's ever anything you need, we're always here to help.
Thanks again for taking the time to share your feedback.
The LHV Bank Team
Very easy to setup
Very easy to setup. Good interest rate on fixed 12 month account. Daily use account also pays great interest.
Keep it up 👍🏻
7 augusti 2025
Svar från LHV Bank (UK)
Thanks so much for your kind words – it’s great to hear everything was easy to set up and that you’re enjoying the interest on both accounts.
We really appreciate you taking the time to leave a review, and we're glad to have you with us!
The LHV Bank Team
Quick and easy to open account
Super easy to open an account and the app is user friendly.
4 augusti 2025
Svar från LHV Bank (UK)
Thanks for your review – we’re really pleased to hear that opening your account was straightforward and that you’re finding the app user-friendly.
We’re always working to keep things simple and accessible, so it’s great to know that’s coming through.
The LHV Bank Team
Great sign up experience but not made clear there's single deposit no funding window.
Wasn't made clear that there was no funding window and only single deposit allowed per fixed rate bond.
App setup, online ID checks were straightforward
7 augusti 2025
Svar från LHV Bank (UK)
Thanks for your review – it’s good to know the account setup and ID checks worked well for you.
We appreciate your feedback on the fixed rate bond funding process. We’ve since made the single deposit rule clearer during the application journey, and comments like yours help us make those improvements.
Thanks again for taking the time to share your experience.
The LHV Bank Team
Easy to open an account
Easy to open an account. Favourable fixed saving rates. Easy to use app. No problems here.
8 augusti 2025
Svar från LHV Bank (UK)
Thank you for taking the time to leave this review. We’re really pleased to hear that your experience with opening an account, using the app, and accessing our fixed savings rates has been smooth and straightforward.
We work hard to keep things simple and reliable for our customers, so it’s great to know everything’s working well for you.
If there’s anything else we can help with, please don’t hesitate to get in touch.
The LHV Bank Team
Svar från LHV Bank (UK)
Thanks for your review – great to hear you’ve found the website straightforward and the savings rates competitive.
We appreciate you taking the time to share your feedback – let us know if there’s ever anything you need.
The LHV Bank Team
The banking app that is more dead than alive
The app keeps dying on me and LHV seem blissfully unaware that my debit card arrived almost a week ago and I am still unable to actually activate it. Main issue is the very very unreliable app.
16 augusti 2025
Svar från LHV Bank (UK)
Really sorry to hear you’ve had such a frustrating experience – especially with the app and trying to activate your card. That’s not the kind of first impression we want to give.
We’d like to look into what’s gone wrong and help get things sorted. When you have a moment, please get in touch with our team at help@lhv.com so we can investigate and get everything back on track for you.
Thanks for bearing with us – and for raising it. Your feedback genuinely helps us improve.
The LHV Bank Team
Payment Transfer Limits
The Payment Transfer limits on the current account are not readily shown on the website. The withdrawal amounts are very low. However LHV have confirmed that if you ever need to withdraw more — for example, when your bond matures — just get in touch with their team and they will help arrange it. A very helpful and positive response from LHV
13 augusti 2025
Svar från LHV Bank (UK)
Thanks for your review and for providing your feedback.
To help protect your money and prevent financial crime, we apply limits to the amount that can be transferred or withdrawn from your current account. These are currently set at £10,000 per day and £20,000 per month.
If you ever need to withdraw more — for example, when your bond matures — just get in touch with our team at help@lhv.com and we’ll help arrange it.
We also appreciate your point about the limits not being easy to find on the website, and we’ll take that feedback on board as we continue improving how we share important information.
The LHV Bank Team
Great interest rate
I like the interest rate and speed and ease to set up the account
Dislike the fact you have to fund your current account and then transfer across to fixed rate bond - by which time the interest rate may have changed
15 augusti 2025
Svar från LHV Bank (UK)
Thanks for your review – great to hear you’re happy with the rate and found the setup process quick and straightforward.
We appreciate your feedback on the transfer process. Moving funds into the current account first is part of how we keep things secure, but we know the extra step can feel frustrating – especially when rates are changing.
Following the recent Bank of England base rate cut, we reviewed and adjusted the rates available to new customers, including fixed rate bonds. These changes were made in line with our terms and reflect wider shifts in the market.
We’ll keep working to make the experience as clear and smooth as possible, and your comments help us do just that.
The LHV Bank Team
Svar från LHV Bank (UK)
Thanks for the review – really glad to hear everything’s been simple to get to grips with.
If there’s ever anything you need, just let us know – we’re happy to help.
The LHV Bank Team
Svar från LHV Bank (UK)
Thanks for leaving a review – it’s great to hear the application was straightforward and that the rate works well for you.
If you need anything down the line, feel free to get in touch – we’re always happy to help.
The LHV Bank Team
Accounts opened easily and promptly
8 augusti 2025
Svar från LHV Bank (UK)
Thanks for the great review – we’re really pleased to hear your accounts were opened quickly and without any hassle. That’s exactly what we aim for!
If you need anything down the line, just get in touch – our team’s here to help.
The LHV Bank Team
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