Lexus Woodford Omdömen 

2019 RX 450H Stolen 36 hours after purchase. My advice is to avoid all Lexus / Toyota models that are vulnerable to Canbus theft. Until Lexus decides to fit these vehicles with appropriate deterrents, such as ghost immobilisers, they are a very risky proposition to own. During the sale process I wasn't made aware that additional security measures were required to protect the vehicle.

I don't normally write reviews, but I must commend Alex for giving me an excellent test drive experience, he was very informative, thorough and put me at ease. Thanks, Daniel

Sadly I was disappointed with my experience overall. Whilst very friendly, the sales lady who dealt with me and accompanied me on the test drive in a Lexus UX250h Takumi did not appear to have detailed knowledge of the spec and actually gave me some incorrect information. As an aside, some good potential selling points the sales person could have mentioned regarding the "extras" which even I knew about on that grade of vehicle were not mentioned at all so opportunites to really highlight these selling points would have been missed for a customer who was not familiar with them. My biggest issue is that when I was considering that (in my view) the Takumi spec was not not worth the additional cost compared to a "Premium Plus" model and indicated a possibility of downsizing my purchase to one of those she told me that each and every one of the 4-5 "Premium Plus" models on the site were "already sold" but this was incorrect - I later found that at least 3 of them were still available so I can only assume that I was being dissuaded from "downgrading". I eventually purchased a Lexus from another Lexus dealership.

If you're looking to purchase a Lexus, head over to the Woodford branch and ask for the very lovely and energetic Roksana Askor. Despite being almost 2 hours drive away, my visit proved to be more than worthwhile.

Roksana was the sales consultant who handled all my queries and she was an absolute pleasure to deal with from start to finish. She made initial contact with me over the phone to discuss the vehicle I was interested in, she took me on a test drive and was more than happy to answer any questions I had, of which there were many and she gave me all the time I wanted with the vehicle before I decided to purchase it. She even let me take it for a test drive on my own, which I did for almost 40 minutes! Nothing was ever too much trouble for her, she really did go above and beyond in making sure that I was happy with everything.

Having never purchased a vehicle from a dealer, my initial thoughts was that I would be pressured into buying, as is often the case with many salespeople. However, Roksana was the complete opposite, she gave me all the time in the World. I took approximately 4 hours at the dealership before I decided to purchase. There was also room to negotiate on the price, which was very much appreciated. I also had a chat with Louis, the manager, and he was also a pleasure to do business with.

All in all, I am super happy with my purchase and the service I received from Lexus Woodford was outstanding on all fronts. I was made to feel very welcome and comfortable throughout and that really is thanks to Roksana.

Poppy walker was amazing. She is extremely professional and competent. We will definitely deal with her at Lexus again

Superb experience at Lexus Woodford Green from the moment we walked through the door. We hadn't made an appointment, but on-line had seen they had a green NX, which was what we were after. As soon as we arrived we were greeted by a friendly, very polite receptionist who made us feel genuinely welcomed. We then saw Poppy who dealt with us, another really genuinely friendly, professional lady. Super pleased with the attention from Poppy, in complete contrast, I had phoned Lexus in Welwyn Garden City where our last three Lexus's were purchased (all RX's) as this time I was after a green NX they didn't have one, but he was going to check the group stock & come back to me, with what they had. Four days later he still hasn't come back. Their loss, we bought the green NX from Poppy.

Purchased 2 cars promised delivery dates failed several times told lies, sales women didn’t return emails or phone calls
This is the worst dealership I have ever dealt with, never again.

Poppy provided exceptional service, demonstrating care, diligence and deep subject knowledge. She went above and beyond to find the perfect car according to my needs, and her efforts in negotiating a deal were commendable. Additionalyy , he raccommodating nature made the entire process smooth and enjoyable. I highly recommend her for anyone looking to purchase a car.

I was experiencing [P] Malfunction error while trying to start the vehicle and also when trying to switch the gear to Drive mode or Reverse mode resulted in Aux Battery failure. This is been now fixed by the Lexus technical engineer replacing with new battery. The whole process went fine, friendly staff in Lexus Woodford. I was served by Customer Advisor Carly who was really friendly and able to get in to the problem quickly. I also requested for service plan and she gave me the estimate while leaving. So caring and gentle staff. I love to visit Lexus Woodford in the future. I was also done with my MOT which was great too.

I bought my car from Lexus Woodford a few years ago, and I continue to have my car serviced on site. I am always treated courteously, with speed and precision from Tracie Clark on the front desk all the way down the line with everyone on site!!

Tracie at reception was very hospitable and looked after me while my car was being serviced

We’ve been over to Woodford branch to have the tyres replaced back in December. The customer service was impeccable and the communication is very good. Our host, Tracie has been a very nice presence, she was happy to assist at any point and she made me feel comfortable while waiting. Would totally recommend Lexus Woodford!

Delighted with the new car delivered today. Poppy was great to deal with. Looks stunning in metallic green.

Get experience at Lexus Woodford as always. Great staff always looked after while I wait for work to be. Tracie Clark always popping over to see if I’m ok and offer a drink.
Thanks all at Lexus Woodford

Great and friendly team at Lexus Woodford, service department always glad to help and find a slot which is suitable for me.
Very nice reception personnel plus after sales team.
Highly recommended!

Good company with helpful, polite and knowledgeable staff. We saw Poppy and she was extremely helpful to us with product knowledge and pricing queries.

I bought a car from them a few days ago. I was warmly welcomed from the doorstep. Mrs. Poppy invited me in and showed me a place to sit and offered me something to drink. During a nice conversation I received all the necessary information. The car was handed over very nicely and without any delays. I recommend Lexus Woodford.

Hey Poppy,

I hope you're doing well. I recently purchased a car from your dealership on December 2nd, 2023. Unfortunately, less than a month after buying it, the car was stolen. I wanted to reach out to inquire about a few things. Firstly, I noticed that a feature called "cam view" was installed in the car, even though I didn't request it. I'd like to understand why this was added without my consent. Additionally, I'm wondering if there are any measures or support that the dealership can provide in the unfortunate event of a stolen vehicle. I would appreciate any guidance or assistance you can offer. Thank you for your attention to this matter. Looking forward to your response.

A big thank you to Neil from sales for being so helpful in all aspects ! A big thank you also to
Katie, Emma, Diane and Tamanna for the high standards of professionalism they all display by being consistently so welcoming and helpful during my visits! The client care of this dealership makes you think you are actually in Japan, not easy to establish!

A superb dealership in all aspects of client care and reliability! A big thank you to everyone!

Great service as always. Tracie and Charlotte looked after me really well and are a credit to Hills / Lexus