Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Se mer
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My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Se mer
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We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Se mer
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Företagsinformation
Skrivet av företaget
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Kontaktuppgifter
125 Avenue des Champs-Élysées, 75008, Paris, Frankrike
- support@lexon-design.com
- lexon-design.com
3,7
Medel
521 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We would like to sincerely thank you…
We would like to sincerely thank you for your availability, attentiveness, and the speed with which the situation was resolved. The customer is very satisfied with the solution provided and particularly appreciates the care and attention you demonstrated.
It is always a pleasure to collaborate with a brand that shows such dedication to its customers.
We would like to thank you once again for your support and for the excellent service you provided.
18 juni 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Oksana,
Thank you very much for your kind words and positive feedback.
We are delighted to hear that you were satisfied with the support provided and that the solution met your expectations. Delivering attentive service and finding the best possible outcome for our customers are always our priorities. Your appreciation means a great deal to our team and motivates us to continue providing the highest level of service. It was a pleasure assisting you, and we truly value your trust in Lexon.
Thank you once again for your support and for taking the time to share your experience.
Lexon Team
Very good service!
Very good service!
We lost or did not get a spring in a pen and I ask for help. Surprisingly, I did not only get the advice, but a spring was sent to me for free!
So many thx to the support!
17 juni 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Frauke,
Thank you so much for your review!
We're delighted to hear that we could help and that the replacement spring solved the issue. Providing the best possible support to our customers is very important to us, so your kind words truly mean a lot.
Thank you again for taking the time to share your experience. We hope you continue to enjoy your pen!
Lexon Team
Great product with a unique design
I have really enjoyed using the Lexon flip alarm clock over the years. It has a quirky design and is much easier to use than a conventional alarm. I'd recommend this product to anyone looking to buy something completely unique but equally very practical and easy to use 😀
16 juni 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Tom,
Thank you very much for your kind review and for sharing your experience with the Flip alarm clock.
We’re delighted to hear that its unique and playful design, as well as its ease of use, have made it such an enjoyable and lasting part of your daily routine. Creating products that combine originality with simplicity and practicality is at the heart of what we do, so your feedback truly means a lot to our team.
Thank you again for your recommendation and for being part of the Lexon community.
Warm regards,
Lexon Team
Tres bonne expérience
Tres bonne expérience, objet ludique connecté super originaux !
je recommande
10 juni 2026
Omdöme utan inbjudan
Svar från Lexon Design
Bonjour,
Un grand merci pour votre retour positif !
Nous sommes ravis d'apprendre que vous appréciez l'originalité et le côté ludique de nos produits.
Votre recommandation nous fait très plaisir et encourage toute notre équipe à continuer de proposer des objets toujours plus innovants et design.
Nous vous remercions pour votre confiance.
L'équipe Lexon
Très beaux produits
Très beaux produits, envois rapides, service client très réactif.
10 juni 2026
Omdöme utan inbjudan
Svar från Lexon Design
Bonjour Marine,
Merci beaucoup pour votre retour positif !
Nous sommes ravis d'apprendre que vous appréciez nos produits, la rapidité de nos expéditions ainsi que la réactivité de notre service client.
Nous vpus remercions sincèrement pour votre confiance.
L'équipe Lexon
Amazing customer service
Amazing. Rapid, informed and efficient. Exceptional customer service
10 juni 2026
Omdöme utan inbjudan
Svar från Lexon Design
Hello,
Thank you very much for your kind words.
We are delighted to hear that you were satisfied with our service. Providing responsive, knowledgeable, and efficient support is always our goal.
Thank you for choosing Lexon, and we look forward to serving you again in the future.
Lexon Team
Considération et information
De l’écoute, de l’information, de la réactivité et un geste commercial très appréciable : voilà tout ce que j’ai trouvé auprès du service clients de Lexon
6 maj 2026
Omdöme utan inbjudan
Svar från Lexon Design
Chère Martine,
Merci beaucoup pour votre retour positif.
Nous sommes ravis d'apprendre que notre service client a su répondre à vos attentes grâce à son écoute, sa réactivité et la qualité des informations apportées. Votre satisfaction est notre priorité, et nous sommes heureux que le geste commercial ait également été apprécié.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accompagner à nouveau très prochainement.
L'équipe Lexon
The light of my life
Speaking from the experience of being a balloon doggo lover, I had to say this lamp is stunning and extremely well designed. I ordered it on an impulse and it was a little more expensive than I realised- definitely worth checking the currency conversion beforehand
That error is totally on me though, that's the kind of unexpected crap that happens when you are not finance minded and just impulse buy stuff off the internet and I own and accept that. I was just excited. Needless to say the 2 minute noodles I lived on for the months leading up to its arrival were actually so good. I can't tell you how much my culinary skills improved because of this purchase.
But I also now own a beautiful balloon doggo lamp that I kiss on the nose before I go to bed each night, and not gonna lie I often talk and sing to because I'm a bit weird.
It's expensive. Wait for the courier import cost if you're outside of EU or US. But the fact remains, ! have an original Jeff Koons in my house. MY HOUSE. My little slice of living by myself with a life of extreme unimportance has one of the most stunning and heartwarming pieces you literally can't buy anywhere if you looked or tried.
If my house is burning down, I'm grabbing that thing in as much regard as I'm grabbing my family photos. Which are none because they're on my iCloud Drive. So come to think of it then, it's probably the only thing l'd grab leaving the house if it were to be burning down. I'd actually probably get my converse all stars that Chris Cheney signed. But that's it.
I hope that by now my idiocy and disturbed portrayal of humanity is proven and there is no question this comment was Al written.
Anyway, each night I watch this beautiful doggo display his beautiful colours, - singing his heart song as it were - designed by one of the most iconic artists of our time and now as I can finally afford a cup of coffee I sit and contemplate "all costs tallied up- currency conversion, import tax etc- if a shop charged that much, would I still buy it?"
Yes. Yes I absolutely would.
2 februari 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Kate,
Thank you so much for this incredible review, it truly made our day.
We’re delighted to hear how much you’re enjoying your Balloon Dog lamp. Your message perfectly captures what we aim to create: more than just an object, but a piece that brings emotion, personality, and a bit of magic into everyday life.
We also really appreciate your honesty regarding pricing, currency conversion, and import fees. Your feedback is important, and we’ll continue working to make the experience as clear and smooth as possible for our international customers.
Most importantly, it means a lot to us to know that your Jeff Koons piece has found such a special place in your home (and heart). That’s exactly what this collaboration was designed for.
Thank you again for your trust and your wonderful sense of humor, we loved every word of your review.
Warm regards,
Lexon Team
Svar från Lexon Design
Bonjour Yannick,
Un grand merci pour votre retour positif.
Nous sommes ravis que le produit vous plaise et que la livraison ait été à la hauteur de vos attentes.
Au plaisir de vous revoir bientôt sur notre boutique !
L’équipe Lexon
A Continuing Saga of Untrustworthy Business Practices
Re-posting this because Lexon felt fit to 'flag' my last review "for containing harmful or illegal content." (It didn't).
So this time, I have edited slightly to make sure everything is kept to just the facts, if it is flagged again one has to wonder why.
My experience involves the 'Limited' edition balloon dog collaboration products, specifically, the lamp, 2025 version (or V1). My issue is with the quality of the product on arrival, the misleading marketing around the product, and how Lexon have dealt with these issues.
The Product Quality:
- The plastic the product is made of arrived scratched.
- Emailed customer service to make it right and was ignored.
The Misleading Marketing:
- The product was heavily marketed as 'a limited edition collaboration with Jeff Koons'
- When asked directly about how many were produced, they refused to answer, citing confidentiality.
- When asked, the arguably high 750 price tag was due to it being a limited item run (this is fair), as they 'wouldn't be making more'
- I asked multiple times about the vague language they used around this product's limited nature and always got vague, non-answers back, if at all.
- Lexon
They released a second iteration of the balloon dog, that completely invalidates the claims of the first version's exclusivity, which is what the product was bought for.
- They raised the price by 50 for the new product. I asked multiple times what justified the price hike, and was told there were new features in store (this turned out to just be a colour change), and then subsequently told that the initial 750 price was a discount for first time buyers, which contradicts the entire 'limited nature' marketing platform of the first product.
Lexon's Response:
- Poor, to non existent. I was either given vague or no responses on email or had my comments deleted from their social platforms, asking honest questions and raising valid concerns, instead of just simply being able to communicate.
- I was blocked from their social platforms.
All in all, a huge shame. The product itself is in itself ok. But how they have dealt with the issues, and how they mislead the scarcity of the product and then responded to honest questions and feedback tells me everything I need to know in how they value their customer base.
I would seriously rethink if you're planning to buy anything from this company.
1 april 2026
Omdöme utan inbjudan
Supers objets
Supers objets , joli design , bon son . Commande d'un réveil et d'enceintes .
Livraison rapide .
24 april 2026
Omdöme utan inbjudan
Svar från Lexon Design
Bonjour Virginie,
Un grand merci pour votre retour.
Nous sommes ravis que nos produits vous plaisent et que vous ayez apprécié leur design ainsi que la qualité sonore.
À très bientôt sur Lexon !
L’équipe Lexon
We got the 2025 lamp balloon dog & love…
We got the 2025 lamp balloon dog & love it! It’s fun with lots of options & settings. A real quality piece
16 februari 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Eliza,
Thank you so much for your wonderful feedback, Eliza!
We’re delighted to hear that you love your 2025 Balloon Dog Lamp and that you’re enjoying its different settings and features. It means a lot to us to know that you appreciate both the fun aspect and the quality of the piece.
Thank you again for your support and enjoy your Balloon Dog!
Lexon Team
Svar från Lexon Design
Bonjour,
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que vous appréciez la qualité de votre Leoxn x jeff Koons Balloon Dog et qu’il vous donne entière satisfaction.
Votre avis nous fait très plaisir et encourage toute notre équipe à continuer de proposer des produits au design soigné et de grande qualité.
Lexon Design
Had my tykho for years now
Had my tykho for years now! Such an iconic design. I love it!
15 augusti 2025
Omdöme utan inbjudan
Svar från Lexon Design
Dear Sarah,
Thank you so much for your lovely review!
We’re thrilled to hear that you’ve had your Tykho Radio for years and that you still love its iconic design.
Tykho is truly one of Lexon’s signature creations, and it’s wonderful to know it continues to bring you enjoyment over time.
Thank you again for your loyalty and support!
Lexon Team
Absolutely love my Balloon Dog
Absolutely love my Balloon Dog. He’s the life of the party. I took him on Jam Cruise and he made me at least 100 friends. He’s simple to operate and makes people smile. Truly a man’s best friend.
15 maj 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Matt,
Thank you so much for your wonderful review!
We’re delighted to hear that you’ve had your Tykho Radio for years and that you still love its iconic design.
Tykho is one of Lexon’s most emblematic products, and it means a lot to us to know it continues to bring you satisfaction over time.
Thank you again for your loyalty and support!
Lexon Team
Everything was great
Everything was great, the product is perfectly matching what I wanted
12 maj 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Jérémy,
Thank you very much for your feedback.
We’re delighted to hear that everything went great and that the product perfectly matches your expectations.
Enjoy your Lexon product, and thank you again for your trust!
Lexon Team
Un produit (réveil flip) vraiment très…
Un produit (réveil flip) vraiment très bien pensé, autant au niveau fonctionnalité que design, et une équipe à l'écoute. Merci!
12 maj 2026
Omdöme utan inbjudan
Svar från Lexon Design
Chère Florence,
Merci beaucoup pour votre retour .
Nous sommes ravis que le Flip vous plaise autant, tant pour son design que pour ses fonctionnalités.
Votre message fait très plaisir à toute notre équipe !
À bientôt,
L’équipe Lexon
The Balloon Dog is fantastic
The Balloon Dog is fantastic. Its packing was so professional. A few hiccups with delivery due to import tax but once it arrived we were so excited.
12 maj 2026
Omdöme utan inbjudan
Svar från Lexon Design
Dear Victoria,
Thank you so much for your lovely feedback.
We’re delighted to hear that you love your Balloon Dog and appreciated the care taken with the packaging.
We’re sorry again for the small delivery hiccups related to import taxes, but we’re very happy to know that the excitement was worth the wait once it arrived.
Thank you again for your trust and support.
Lexon Team
Love to be owner of this iconic…
Love to be owner of this iconic artefact.
It brings joyce and funny light .
Négative: you could include a plug to charge the itrm
1 oktober 2025
Omdöme utan inbjudan
Svar från Lexon Design
Dear Françoise,
Thank you very much for your overall feedback.
We’re delighted to hear that your Balloon Dog brings joy and a fun atmosphere to your space. It truly is an iconic piece, and we’re very happy you enjoy it so much ✨
Enjoy your Balloon Dog, and thank you again for your trust in Lexon!
Lexon Team
Delivery issue
When there were issues with the delivery, Lexon's support team went out of their way to arrange a prompt delivery.
12 december 2025
Omdöme utan inbjudan
Svar från Lexon Design
Dear Rinaldo,
Thank you very much for your feedback.
We’re sorry again for the delivery issues you experienced, but we’re very happy to hear that our support team was able to assist you quickly and arrange a prompt solution. Your satisfaction is very important to us, and your kind words mean a lot to the whole team.
Thank you again for your trust in Lexon!
Lexon Team
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