Customer service is deplorable. Shoes do not fit. Requested a photo. I sent one; the shoes are like new. Never heard another word. Buyer beware: bad, bad, bad customer service; they do not stand behin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can not get a response to return an item. The advertising for this item was deceiving. The phone number is always busy signal and have sent multiple emails.Buyer beware.
I received two separate orders and both of them had sizing that was incorrect and did not work for me. In addition the quality was very bad. I’ve submitted request to return and while I received an in... Se mer
The faux leather biker jacket looks sleek but felt a bit stiffer than expected. The fit around the shoulders was tighter on my partner, and the pockets are smaller than they look online. We tried to e... Se mer
Företaget har svarat
1,8
Dålig
26 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
poor quality items and even WORSE return refund process
They shipped an item that didnt match their website. Getting a return or refund is nearly impossible. I have been quite patient but now will have to resort to a chargeback against them with my credit card. The worst customer service i have ever seen
8 april 2026
Omdöme utan inbjudan
Svar från Lexians
Hello,
I am truly sorry for the frustration and the feeling of having to resort to a chargeback due to our return process. I acknowledge the issue where the item received did not match the representation on our website and the lack of support you encountered while seeking a refund. This is not the experience we aim to provide
👉 hello@lexians.com, you can contact us
Best regards,
Lexians customer service
This is not a reputable business
This is not a reputable business. The pictures and descriptions of the products are misleading. Returning an item and getting a refund is a nightmare. I ordered an air conditioner and a blade free fan. After they had billed my credit card and got the money, low and behold that air conditioner is no longer available. They offered me a substitute at 50% off with just a picture, no specifics. I declined and ask for a full refund. I received an email on April 1st, stating I was being issued a full refund but it might take up to 10 days to post. On April 11th, I received another email stating I was being issued a full refund but it might take 10 days to post. I emailed them in return and noted that I was concerned about ever getting my refund. I did receive the blade free fan that I purchased for $44, a discount from $75, it is a plastic fan I wouldn't give you $5 for. I have ask 3 different times, in emails, to get a return authorization in order to return this item, my request has just been ignored. So even though the web site says easy returns, that is misleading as well. After 15 emails from this company, I have finally received the credit for the air conditioner but no answer to my return request. Needless to say, I don't recommend ordering from this place. Giving them a one star is generous!
13 april 2026
Omdöme utan inbjudan
Svar från Lexians
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the product quality, refund delays, and return process. This is not the standard we aim to provide. We would like to review your case and assist you properly. hello@lexians.com, please contact us.
Best regards, Lexians customer service
The biker jacket looks really sleek but…
The biker jacket looks really sleek but it’s a little stiff when new. I’m hoping it softens more with wear. Still love the design though, and the delivery was super quick.
12 oktober 2025
Omdöme utan inbjudan
Svar från Lexians
Hello
We’re glad to hear that you love the design of the biker jacket, and we understand that new jackets can feel a bit stiff at first. Thank you for sharing your experience. Please contact hello@lexians.com, we’ll be happy to help if you need anything else.
Best regards,
Lexians customer service
Not the right fit
The faux leather biker jacket wasn’t for me. The sleeves felt tight and the zippers were stiff, so it just didn’t feel comfortable. Ended up sending it back.
11 september 2025
Omdöme utan inbjudan
Svar från Lexians
hello
We’re sorry to hear that the biker jacket did not fit comfortably for you. Please reach out to us at hello@lexians.com
Best regards,
Lexians customer service
Didn’t work out, but refund was smooth
Tried the faux leather biker jacket and it just didn’t work for me. Tight arms, stiff feel, and the pockets were tiny. Ended up returning it. At least the refund was easy.
11 september 2025
Omdöme utan inbjudan
Svar från Lexians
hello Scott Wilkinson
We’re sorry the biker jacket didn’t meet your expectations, but we’re glad the refund process was smooth. If you could kindly reach out to us at hello@lexians.com, we’ll be happy to assist you with finding a better fit.
Best regards,
Lexians customer service
A bit stiffer than I hoped...
The faux leather biker jacket looks sleek but felt a bit stiffer than expected. The fit around the shoulders was tighter on my partner, and the pockets are smaller than they look online. We tried to exchange for another size but it was already sold out in black. At least the refund was processed quickly with no hassle.
25 juni 2025
Omdöme utan inbjudan
Svar från Lexians
hello y Emanuel Davidson ,
Sorry for the disappointment with stiffness, shoulder fit, and pocket size and for the sold-out exchange option. We can help with alternatives now and notify you when your preferred size/color returns. If you could reach out to us at hello@lexians.com
, we’ll personally look into your order and do everything we can to make things right. Your trust means a lot to us, and we’d love the chance to turn this around for you.
Sincerely,
Lovinal Customer Service
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