Letterfest Omdömen 

I was going to order a 'daddy and me illustration' which I ordered via 'Not on the high street'. I had read reviews on the website prior to ordering but not reviews on Trust Pilot. When the proof arrived it u fortunately looked so bad it made my heart sink. The illustration did not look at all like my husband and my daughters. I emailed letter fest and they advised if I told them what I was unhappy with they would correct it. However it was hard to put my finger on what exactly I didnt like and I didn't want lots of proofs going back and forth. I showed my husband, who himself is an artist, and he said it looked like AI had been used which they denied. It looked to me like a picture you could get from a filter on your phone. Letterfest didnt want to give me my money back but not on the high street contacted the seller on my behalf and I got my money back.

Letterfest is a great company with unbelievable customer service! I ordered a print from them over a year ago of my two dogs and it is so special to me that I wanted to order a second print. Letterfest made it very easy to do this, they keep the artwork so that it's possible to have another copy made. The print itself captures my dogs perfectly and they work with you through proofs so you can see exactly what you are going to receive. Customer service responds quickly and are so professional. I highly recommend Letterfest if you are looking for a one of a kind gift for a special occasion or would like to have a special print of your pets, wedding, or other significant event. I look at my print everyday and it brings me so much joy! Thank you Letterfest!

I ordered a house print and received my proof back suspiciously fast to the point I feel it may have been AI. I asked for adjustments and they were made as requested. It was given as a christmas gift and so I have only just seen it up close and the perspex on the frame is cheap and absolutely covered in scratches. All over this is expensive and not worth the money, I also don't feel this was human done.

I agree with many people on their reviews of these supposedly watercolor photos. They are not quality are not a watercolor look more like they were traced not hand done and not even digital like. The price is extremely high for the quality. Very choppy like a traced photo and really doesn’t look Iike the photo of my pet. They made her fur look ridiculous in their final tracing of this picture. I made many corrections to try and get this a better quality but it was returned so quickly that at that point it just was a lesson learned, you get what you pay for. One and done for me.

I had found the quality of the printed portrait to be poor; the paper and printing itself and the double sided page being cut at different lines.
I had spent 2-3 times trying to get the image right through the proofing process but upon receipt found the photograph to be very evident. The same effect could easily be achieving on a general PC.
It’s a shame but the price vs what I received made this a poor gift.

I placed an order for a personalized portrait with frame on December 1, 2025. I wanted to give to my son for Christmas. As of today, December 30, I have still not received. Made several requests to customer service.

Ordered one on December 4th and it arrived was much smaller than I anticipated. Asked to exchange and they said no problem. They sent another and it came on December 15th with two typos. Notified company and they planned to send a new one it has now been 10 days and I have heard nothing and Christmas has come and gone

There was an issue with my order, once I complained they have rectified this for me
The picture is lovely and as described

The print quality is terrible and can easily see it's just printed on vs drawn like it looks on the listing. There is no way at all I can give this as a gift and I purchased 2 of these so I've lost £200 to this company

Charging £41 for a cheap, ikea type wood frame is insane and charging extra to enlarge the image, just for the image to look like shit is equally just as insane

Biggest mistake I have made with my money and honestly sucks I'll probably not even get it back

I won't buy from them again. I placed an order and realized I made a small mistake so I emailed them right away to get it fixed. They seemed helpful while emailing, but it was a different person every time who clearly was not reading the past emails so nothing was resolved. I received only one part of my order, in the incorrect frame. I literally just wanted two copies of the same proof, both in a frame- not a hard request. I paid 200 dollars for this and it is still not fixed. I still only have one photo and one frame (which is actually the incorrect color- I ordered an oak frame and it came in a black frame). I sent a follow up email to express the error and have not yet gotten a response. This has just been such an annoying experience. And now I will not have the gifts in time for Christmas.

Don't buy this is just AI slop. It's not hand drawn at all. They literally just get AI to apply a sketch effect to the picture you upload.

Really, really disappointed and upset by this company. These are not illustrations, but photos which are quickly recreated by some automated AI programme. Made my family members look genuinely creepy. Pet one was okay after some amends, but I didn’t approve it and they ignored all my emails and just posted it out the same day I’d said please pause this order and can we discuss the items. £210 on 3 prints. Terrible customer service, No replies from company. They just posted them out unapproved despite saying they wouldn’t send anything until I was happy. Would appreciate a refund.

Perfect every step of the way. Website easy to navigate, very easy to enter all details needed. Communication great and fast shipping.

I’m so pleased with my picture , it’s beautiful. I was under no illusion that the pictures as ‘Hand drawn’ in the traditional sense. The images used (might be stock images?) on their website show the artists using technology to draw, so I see no manipulation, as said by other reviews.

Will be coming back for at least 2 more!

Totally not hand drawn by professional artist. Looks AI generated
Very disappointing after paying over 60.00
In process of trying to get a refund :(

Letterfest reached out to me to correct my situation and were very nice and helpful. They sent out two new planters, and the third one had the correct date (received 12-22-2025).The pot was still the smaller size rather than the large one I originally expected, but I give them credit for trying and for making a real effort to make it right.
I gave a three star because it’s still not right however I would give customer service a five star.

Thank you

Letterfest is a very manipulating company as well as their website. I ordered a large wedding pot. I received a small. Come to find out they don’t ship large pots to America so I believe that they manipulated what I said I wanted I was paying extra for a large. I got compost instead. And they insist that I didn’t want a large pot even though one of the representative said they can’t ship large ones to America so why then on their website do they allow you to make that choice And take your money? Be careful of this company

Very easy to order, quick delivery and a beautiful book that is so special

Picture looks nice, and the paper was good quality but I am very sure that it was not hand drawn or water coloured - they have just put a filter on a photo. It was also done too quickly for anyone to have spent any time on it.

Letterfest failed to deliver either a genuinely hand-drawn product or real customer service, and I strongly recommend looking elsewhere. The sketch I received looked AI-generated, the customer support responses felt copied and automated, and the company offered no meaningful resolution.

First, the product did not resemble a hand-drawn illustration despite costing $108 with the frame. The “custom sketch” looked almost identical to a basic AI output — and when I tested this by running the same photo through Google Gemini, the AI version actually looked more hand-drawn and detailed than Letterfest’s.

Second, their customer service reinforced my suspicions. Over several days, I asked whether the drawing was truly made by a human. Each reply was the exact same copy-and-paste script from different “agents,” never addressing my specific questions — including whether a replacement could be genuinely hand-sketched.

Finally, their proposed solution made things worse. Instead of acknowledging the quality issue, they offered only a $15 paid replacement for something that already looked mass-produced.

Overall, the combination of questionable product authenticity and robotic support makes Letterfest a poor choice for anyone seeking true artistry or honest customer care.

A very simple process to design the watercolour picture and the final result was superb,
There was a bit of a mix up with the delivery (not the providers fault) and I received exceptional customer service from Marie. Thanks

Great products and prompt customer service. I'm really pleased with the items I purchased. Marie and the team sorted out my querie promptly and kept me informed regarding my order. Will definitely be using the company again and highly recommend.