Limeandlou Omdömen 2 992

TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have had the most amazing interaction and support from Lime and Lou!! They have been extremely dedicated to the customer’s satisfaction of their product and have a great set up to preview product b... Se mer

Betygsatt 1 av 5 stjärnor

Horrible and embarrassing how many spelling and punctuation errors there are. There are words that aren’t even real words let alone the correct lyrics Obviously zero quality control before this ship... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent customer service. Responded almost immediately, super nice, willing to make an adjustment after I messed up. I will definitely buy from them again. Product also turned out super well and is... Se mer

Betygsatt 5 av 5 stjärnor

From the minute I saw Limeandlou’s instagram I was OBSESSED to say the least. I immediately browsed their entire product collection on their website and I just knew all the products they created would... Se mer

Företagsinformation

  1. Dekoration- och inredningsbutik
  2. Affischbutik
  3. Tapetbutik

Skrivet av företaget

At Lime & Lou, we work with artists and designers to bring you curated, personalized pieces that’ll enable you to truly express yourself in home décor and make it uniquely yours. From murals, decals, textile to wall art for all ages and rooms. Lime it up!


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

They changed my picture from colour to black and white

I purchased a very large canvas with my family’s picture on it. They changed the photo to a black and white photo! They changed the layout of every sentence I wrote when I wrote it out! I wrote it out line by line with each sentence ending with a period and they decided to make it a paragraph.
They changed every comma that was used into a period and lastly, the right side of the canvas is completely off centre from the title! What a waste of money! I spent over $200 for this canvas. I do not recommend them!

17 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

Hi Christina,

I’m sorry to read your review and to hear how disappointing this experience has been for you, especially for something so personal and meaningful.

I completely understand how frustrating this must feel. I do want to clarify that this specific design is created with black and white photos and a paragraph-style text layout by default, as shown on our website. That means elements like punctuation, spacing, and formatting are adjusted to match the design style of the product.

That said, I can see that this was not what you expected, and that’s where things clearly went wrong for you and I’ve reached out to you directly so I can make this right.

Kind regards,

Thijs– Lime&Lou Customer Service

Betygsatt 5 av 5 stjärnor

Utterly impressive

I have had the most amazing interaction and support from Lime and Lou!! They have been extremely dedicated to the customer’s satisfaction of their product and have a great set up to preview product before finalizing the purchase!! They listened to my concerns and fixed the issues working 24hours!! I couldn’t be more satisfied and I can’t wait to see the final product! I more than confidently recommend this product and this company
Kirsten B

15 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

From the minute I saw Limeandlou’s…

From the minute I saw Limeandlou’s instagram I was OBSESSED to say the least. I immediately browsed their entire product collection on their website and I just knew all the products they created would hold such sentimental value and meaning to all who received a LimeandLou product. So far I have ordered two products from their website and I can’t wait for the gift recipients to open their Limeandlou product!!! I’m gifting LimeandLou products as specicial wedding gifts and I am confident they will loving having their gift as much as I love gifting LimeandLou products.

13 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Everything would have been great if…

Everything would have been great if this company didn’t put a big sticker on the outside of the box indicating what it is. Great job. Ruined the surprise of my wife’s anniversary gift. Really a pretty stupid move on your part.

14 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

Hi Christopher,

I’m sorry to read your review, and I completely understand how disappointing this must have been, especially for such an important occasion like an anniversary.

The last thing we want is to spoil a surprise, and your feedback about the packaging is absolutely valid. I appreciate you pointing this out, as it’s something we take seriously and will review internally to avoid situations like this in the future.

I’ve reached out to you privately as well, as I’d really like to make this right for you and see how we can turn this experience around.

Kind regards,

Thijs
Lime&Lou Customer Service

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service. Responded almost immediately, super nice, willing to make an adjustment after I messed up. I will definitely buy from them again. Product also turned out super well and is hanging in my house.

11 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great company to deal with

Great company to deal with. Was a bit disappointed with this last purchase. I was expecting more clear pictures. But all in all its very cute. I wouldn't order this one again. However I absolutely loved our 1st previuos purchase.

11 april 2026
Logotyp för Limeandlou

Svar från Limeandlou

Hi Pamela,

I’m sorry to read your review, although I really appreciate your kind words about your overall experience and your previous order. It means a lot to hear that you loved your first purchase.

I’m sorry to hear that the pictures on your latest order didn’t meet your expectations. We always want every piece to feel just right, so it’s disappointing to hear this one fell a bit short, even if you still found it cute.

I’ll reach out to you directly regarding your second order, as I’d really like to take a closer look and see how we can make this perfect for you.

Kind regards,
Thijs - Lime&Lou Customer Service

Betygsatt 5 av 5 stjärnor

There are several things that made my…

There are several things that made my experience a great one. One was the communication, the replies to questions were pretty quick which I found to be comforting. I truly felt that the teams were really engaged to make sure my requests were granted. From Customer Service to the Design Teams their main goal was to make sure I was a happy and satisfied customer, they have succeeded. I have never dealt with a company that was so accommodating as Lime & Lou. A great experience.

10 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

We're happy to hear that our communication and dedication made your experience so positive. It's great to know our teams were able to meet your requests and ensure your satisfaction. Thank you for your feedback!

Betygsatt 2 av 5 stjärnor

Not a good experience

Truthfully, I did not have a good experience working with this company... from selling me a product out of stock, waiting way longer than necessary to inform me that it was out of stock, then finally sending a different scented candle and the glass was shattered with literally zero packing support, to re-ordering, than nearly 2 weeks later letting me know you made the same issue and tried to fill the sold out candle scent. All that said, customer service did reply to me in a timely manner & were understanding and kind. I asked for a full refund, and that was honored.

9 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

Hi Kishori,

I’m sorry to read your review. It sounds like this experience has been quite frustrating from start to finish, and I completely understand why that would leave a negative impression.

I do appreciate you mentioning your interaction with our support team, but that does not take away from how things should have gone in the first place. This is not the level of service we aim to provide, and your feedback will be taken seriously to improve how we handle stock updates and packaging.

I’m glad we were able to resolve this for you in the end, and I truly appreciate you taking the time to share your experience.

Kind regards,
Thijs– Lime&Lou Customer Service

Betygsatt 4 av 5 stjärnor

Quality Product & Good Customer Support

I’m giving 4 stars not 5 because the first print came with the wrong song. Not even close to the one I selected; however, customer service was quick to respond, confirm the correct lyrics, and reship in time for our anniversary. I’m pleased with the quality of the products and the quick response to the issue. I would recommend ordering in enough time to allow for errors to be fixed though. Otherwise, it’s a beautiful product backed up good customer service, in my experience.

1 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

Hi Maria,
I’m really happy to read your review, thank you for sharing your experience.

I’m sorry again about the mix-up with the first print, but I’m glad we could get that sorted quickly and in time for such an important moment. That’s what really matters in the end.

It means a lot to hear that you’re pleased with the quality and our support.

Thanks again for your recommendation, and I hope the piece made your anniversary even more special.

Kind regards,
Thijs– Lime&Lou Customer Service

Betygsatt 5 av 5 stjärnor

Prompt and responsive customer service

Prompt and responsive customer service. Responded well to requests regarding adjustments to watercolor artwork before completion and final approval.

21 mars 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

We're happy to hear that our customer service was prompt and responsive! We appreciate your positive feedback regarding the adjustments to your watercolor artwork and final approval.

Betygsatt 5 av 5 stjärnor

Lime&Lou turned my photo into a…

Lime&Lou turned my photo into a stunning canvas masterpiece that now hangs proudly in our den. The details captured every nuance of the original image with vibrant lines and 3d-like textures, far surpassing a simple print.

7 april 2026
Logotyp för Limeandlou

Svar från Limeandlou

We're happy to hear that you love the canvas! It's wonderful knowing we transformed your photo into a treasured piece of art with vibrant details for your den. Thanks for your positive feedback!

Betygsatt 1 av 5 stjärnor

Horrible spelling and punctuation

Horrible and embarrassing how many spelling and punctuation errors there are. There are words that aren’t even real words let alone the correct lyrics
Obviously zero quality control before this shipped and a costly anniversary gift ruined

5 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

Hi Jenette,

I’m sorry to read your review.

You are absolutely right to feel disappointed. I completely understand how upsetting this must have been, especially as this was meant to be a special anniversary gift. Your item should never have passed our quality check, and I’m very sorry that this happened.

I’ve reviewed your message, and this clearly falls short of the standard we aim to deliver. We have already reached out to you directly and will make sure this is resolved to your full satisfaction.

I’m truly sorry for the disappointment and embarrassment this caused.

Kind regards,
Thijs - Lime&Lou Customer Service

Betygsatt 5 av 5 stjärnor

Limeand lou

Limeand lou, exceeded my expectations. Tremendous, in responding to changes in design. Customer service is top notch, and the design Team done a superb job with my products. I will be doing business with limeandlou in the future. If you want a great product, done by a great company, and people. Choose limeandlou...5 🌟 .

3 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

We're happy to hear that our customer service and design team exceeded your expectations. We appreciate your recognition of our responsiveness and the superb job we did with your products. Thank you for your positive feedback; we look forward to future business with you!

Betygsatt 5 av 5 stjärnor

This is the first time I’ve bought a…

This is the first time I’ve bought a product from Lime and Lou. The gift is for my daughter and son in laws first Mothers and Father’s Day. Their daughter’s name is Lou- so I had to buy. The customer service is extraordinary- timely, thoughtful and accurate- and I made a number of revisions along the way. I am so excited to give this as a unique and memorable gift!!! 🙏🫶👏

3 april 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

We're so happy to hear that you had such a positive experience with us! It's wonderful knowing our customer service met your needs with timely, thoughtful, and accurate assistance. We're excited that you found a unique and memorable gift! Thanks so much for your kind words.

Betygsatt 5 av 5 stjärnor

Love the Look

I ordered a print that came to me very crooked and my ocd would not let me hang this on the wall. My husband thought we could "live with it", but I could not. I did think about it for 2 weeks, but alas contacted Lime and Lou and they were great in replacing it. They sent a new one and we love it! Would absolutely buy from them again, accidents happen!

14 februari 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

We appreciate your feedback and are so glad we could replace the print! We are happy to hear that you love the new one. Thank you for your purchase.

Betygsatt 5 av 5 stjärnor

Cool gift ideas here!

Cool ideas for gifts! Purchased the record looking picture frame for my wife & she loved it! Thank you!

31 mars 2026
Logotyp för Limeandlou

Svar från Limeandlou

We're happy to hear that you found cool gift ideas and that your wife loved the record frame! Thank you for your positive feedback; it means a lot to us!

Betygsatt 5 av 5 stjärnor

They created the gift I was searching for.

I reached out to Lime and Lou during a search for a meaningful gift to board members that served nine full years for our organization. The team at Lime and Lou embraced the challenge of creating a custom work that would be professional, meaningful and beautiful. Their patience through multiple rounds of revision, precise delivery ahead of the deadline and great pricing made this experience a success. The product was beautiful and will become our new tradition for honoring board members.

26 mars 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

We're glad you enjoyed your experience creating a meaningful gift. We appreciate your positive feedback regarding our team's patience, timely delivery, and pricing. We are honored to become your new tradition for recognizing board members.

Betygsatt 5 av 5 stjärnor

My 10 year anniversary was approaching…

My 10 year anniversary was approaching and honestly, my wife doesn’t ask for anything because I bust my butt to be able to give to her, but this gift I wanted to be special. I saw the Ad on FB and started looking in to it. My first question was, “can you put my song on the album”? I was told “yes”! I put the lyrics of my song I wrote to my wife in the space given. Gave the name of the song, the occasion and our names.
I received an email from the company a few hours later thanking me for the opportunity to showcase my song on their product for such an important milestone.
I received it and gave it to my wife early. She fell in love with it and it now is hanging in our celebrity autograph/ picture room. It’s a beautiful addition.
I would recommend this product to anyone who wants to make a special occasion, a little more special.

12 mars 2026
Omdöme utan inbjudan
Logotyp för Limeandlou

Svar från Limeandlou

We're happy to hear that the gift for your 10-year anniversary was so special and that your wife loved it! It's wonderful knowing it has become a cherished addition to your collection. Thank you for recommending our product!

Betygsatt 5 av 5 stjärnor

I ordered my wife a picture for our…

I ordered my wife a picture for our 10th wedding anniversary, it was getting down to the wire when I
Placed the order so I fully expected it to arrive after our actual anniversary. But they made it happen and it arrived ON our anniversary, what a great surprise it was!

17 mars 2026
Logotyp för Limeandlou

Svar från Limeandlou

We are so happy to hear that the picture arrived on your anniversary! Thank you for letting us know we could make your special day even better with our service.

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