Lenses cut to perfection, much improved replacement using the Veralux Physio DrX 1.67 lense stock. I do a lot of fine work and computer work as well as photography. The wide field of view is a major i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience all the way. They actually answer the phone and were professional. Will use again.
Amazing experience from start to finish! The team was friendly, professional, and really helpful in finding the perfect pair for me. You can tell they truly care about their customers and stand behind... Se mer
The product was great. The communication not as much. I ordered the frame for overnight shipping and believe it would be out the door on Monday. I paid an extra $40 for that. But did not get the frame... Se mer
Företagsinformation
Skrivet av företaget
Lens & Luxe is a premier online retailer specializing in high-quality designer eyewear, including a wide range of prescription lenses. We offer an extensive selection of eyeglasses and sunglasses from top brands such as Ray-Ban, Gucci, Maui Jim, and many more. With a focus on providing stylish, premium eyewear at competitive prices, we cater to customers looking for both fashion and function. Our commitment to customer satisfaction extends to personalized service, fast shipping, and high-quality lens options such as prescription, blue light blocking, and progressive lenses. At Lens & Luxe, we strive to enhance your vision and elevate your style.
Kontaktuppgifter
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience all the way
Great experience all the way. They actually answer the phone and were professional. Will use again.
Great discounted designer glasses and…
Great discounted designer glasses and service by folks who actually pick up the phone.
Fast turnaround, as they do the lenses in house. Couldn't be happier.
Great Customer Service & Quality Product
There was a glitch in the system and it was resolved quickly and professionally. I received my glasses and was very pleased with the tint and the prescription. I would do business with them again.
Ordered a "Nicole Miller" frame
Ordered a "Nicole Miller" frame.
🔹Package came quickly to WV!
Packaged very well, case & frames in perfect condition & "Original Nicole Miller" frames. Owners always answer the phone or call me back. Extremely easy to talk to & place an order with this business😊
*****5 stars!!!✝️🙏✝️
🔹I ordered this "Nicole Miller"frame because I broke my frame that I had purchased through Medicare for $140.
🔹 I was really SHOCKED to find the exact same "Nicole Miller" frame for only around $58 with tax totaling $$66.48 on Lensandluxe.com.😊
🔹Check them out it will be soooooooo
worth your time!
Very bad customer service response
Ordered a frame that I would like to return. I have made 3 requests by email as their website says to do for returns and have had no response. Not able to get any answer on the phone only a messages saying no one is available to take your call.
Polite
Polite, responsive & knowledgeable customer service rep (Connor). My only issue was no immediate order confirmation email was generated - only after the prescription eyeglasses were filled and ready to ship. The order was completed way quicker than I had expected or was quoted. Great glasses, great price, great customer service.
Trustworthy
Amazing experience from start to finish! The team was friendly, professional, and really helpful in finding the perfect pair for me. You can tell they truly care about their customers and stand behind their products. The whole process was quick and easy, and my order arrived exactly as expected. Highly recommend this business to anyone looking for quality eyewear and great service!
Great frames at a great price
Great frames at a great price, found a frame that matches the ones I bought at an optical shop and they said it was discontinued when I asked for the same frame for shades. Great customer service and fast shipping.
Great deal on the frames I wanted and…
Great deal on the frames I wanted and fast shipping!!
The glasses were exactly as described…
The glasses were exactly as described and they arrived quickly
Are you a scam web site?
You're selling product that you don't have. It's still on your web site as of now. You didn't bother to reply me back until 10 days after and I have to ask fir it. Seems like your web site is a scam.
Service was good once made direct phone…
Service was good once made direct phone contact with representative at Lensandluxe. Could not connect with online service for updates on order. Order did take longer than expected for delivery, however, the customer service representative was very helpful once I made phone contact.
Poor service first order got cancelled…
Poor service first order got cancelled and no one notified me and got no response back
Then I tried to order another product and unfortunately had to return it but followed the correct process and no one responded so it’s essentially forcing me to keep the product when they have a return guarantee. I love the selection of products but. I was a first time customer from Hawaii and that was what initially made me purchase something .
I contacted customer service when USPS…
I contacted customer service when USPS tracking showed that my frames had been delivered to the wrong state. My problem was remedied within a week, and I received my frames a week later.
Excellent Experience!!
Amazing Experience! Will return
My experience was amazing! My glasses came super quick and the customer service was exceptional
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








