Lemon Law Group Omdömen 

From the point of contact, to the pay off of my vehicle, everything was a smooth and fairly simply process. 30-90 days was on the mark for getting everything taken care of. At first I was sure it was going to be a fight but 30 days in the manufacturer agreed to my terms, and 90 days. Everything was completely taken care of. Everyone at the firm was very nice and straight forward with me and I don't think I'd go anywhere else if I have another issue like this again.

I was having trouble with a Nissan Versa '24 lemon for about 4 months from the day I purchased it and getting nowhere with the dealership or service department, who resolved the safety concerns of the headlights dimming to a very low brightness while cruising at night as "operating per design". I was confounded by the lack of accountability or care they have for their customers and others on the road. Since they refused to recognize this as a design flaw, I contacted the Lemon Group as my last attempt for help. The very next business day the Lemon Group called me and took over from that day through completion! They completely lifted the burden of stress and constant worrying about my safety and others on the road due to the faulty safety issues with the vehicle. They walked me through each step of the way and kept me up-to-date constantly! I cannot thank Ted Buffington, Annie Jara and Brooks Siegel enough for all of their support and outstanding service!!! I am so thankful New Hampshire residents have a group that supports us; especially when it comes to our safety!

The group of professionals were very upfront and responsive. I would recommend them to anyone who may have experienced the nightmares we did with our new vehicle.

Had no clue what I was doing but Lemon law group was there every step of the way to guide me through the process eventually getting me the best possible outcome of a full buy back.. I’m good with my hands, not emails and computers but they were patient and understanding throughout… overall I’m very pleased with the turn of events and if I’m ever faced with a similar situation in the future I’d know where to go

They were great to work with !
Annie is very responsive and great communicator.

My entire ordeal was made simple and handled professionally. Great communication and very thorough.

Excellent communications and they set expectations perfectly. This process is not a quick one, but they kept me informed all the way through and was able to negotiate a great settlement. Thank you Lemon Law Group!

Everyone that I delt with was very nice, to the point and fast.

We were pleased with Lemon Law Group, LLC's assistance in processing and counseling us through our negotiation with GM Corp. They were prompt and transparent about the process in all aspects. We felt the outcome of the transaction was fair and our LLG paralegal, Sherri Thomas, was professional and very familiar with all aspects of the process. Thank you again for representing us!

I recommend Lemon Law Group Partners. Maria Hannah was very kind and professional with helping me to resolve my issues with my Jeep. I appreciated her always returning my phone calls, listening to my problem with the repairs that were needed on my car.

I received excellent advice and communication throughout the claim and settlement process. They had an excellent relationship with the manufacturer and I received the best settlement allowed. Thank you Randy and team!

I tried to take care of our situation myself and was given the run around with the manufacturer. I had a friend who refer me to the Lemon Law Group. Within months they help me reach a settlement. I will like to give a huge thanks to lemon law group, especially to Randy Dunbar that did an outstanding work with my claim. Very professional, communication on point and trustworthy. Even with a stressful process he explained to me every step so I could understand what was best for me. Thank you again from your client Randy maynes!

The process was quick and painless with them . They had my case resolved within 30 days ! They were very informative during the whole process. Great service!

I just read some of the negative reviews on the Lemon Law Group and am so incredibly surprised and disappointed. The process does take time plus it all depends on the individual manufacturer. I received a fabulous settlement and that was down to the great work of the Lemon Law Group. For the amount of work/time it takes, their settlement fee is incredibly fair. Potential clients are given a full and detailed explanation of how it works. There are no last minute surprises.

The Lemon Law Group did a great job closing my case. It took a long time, but that was not the fault of the Group. It was the manufacturer that made things a little more difficult. All the individuals that I had the pleasure of interacting with were very knowledgeable and efficient.

However, there is one individual that deserves a huge acknowledgement and praise. AMY GRIEFF. My case crossed Amy’s desk only a couple of weeks before her job changed. Rather than hand it over to someone else, she stuck with it for the whole duration. Amy’s level of professionalism is outstanding. She doggedly worked this problem with aplomb and dedication. Amy went above and beyond what is expected. She would reach out after hours to give me the latest update when she didn’t have the time during the day. When Amy got her teeth into this case, the harder it became, the tougher she became (must have some Terrier in her😂😂). Her level of professionalism, commitment and integrity are a great representation of the Company and are very fortunate to have such an employee like Amy.

I HIGHLY recommend Lemon Law Group. They got me a cash settlement from GM due to not being able to get a part for my Yukon Denali. Pamela Astacio was amazing to work with. She answered every question I had in a timely manner and kept me up to date on all communication with the manufacturer. Thank you again!

Lemon law group has been instrumental in getting me thru the detailed process of the manufacturer to repurchase my vehicle.
Ada Brown (Case Manager) has been very patient with me, as I have had extenuating issues to overcome, to get the offer I have received from the manufacturer.
Ada was always professional and answered my emails and phone calls in a timely fashion.
I have never gone thru anything like this in my life and I am an older (retirement age) single female, and I was worried.
I do believe that without the professional expertise of the Lemon Law group and Ada Brown that outcome would/could have been quite different.

Sincerely,
BR Gallegos

The team was responsive and knowledgable, they guided me through the entire process. Very happy with the result

Randy and Staff are very professional awesome job with my case 10+

just looking for an easy claim. will not fight for client and when pressed by car manufacturer will not push back. i have had my vehicle at shop for over 2 months with no sign of repair and they "advised me to accept a settlement" with no vehicle!!!!

find someone else. do not make the same mistake i did

Initial Review was 1 star:

So far, I regret hiring this law firm. My brand new Hyundai Kona was at the dealership for over 90 days waiting on a drive shaft repair. I filed a lemon law case against the car manufacturer on my own, but they were dragging it out. Out of frustration, I decided to hire this lemon law firm. During our first conversation, I was told that the manufacturers is required by law to pay all attorneys fees, so I decided why not, what can go wrong? A letter was sent to Hyundai letting them know I retained a lawyer. A couple days letter I received a call directly from Hyundai stating they were agreeing to buy my car back. Instead of dealing with them directly, I decided to inform them that they should have received a letter from my attorney. Long story short... we are in the process of negotiating, and based on the "final offer" from Hyundai, I am not even recouping my cash out because they are deducting 1/2 the attorneys fees. On a cash and keep they offered 8K, but the law firm keeps 3K, netting me only 5K, which is not even the 20%, or &6,400 I was told would be the minimum that I would receive if I kept the car. No where did my case manager inform me that they would take attorneys fees out of my offer, and I have the emails to prove it. And per another review, it is correct.. when you call the firm you can never speak to a person as they are never available. I feel like I am backed into a corner. I do not believe they are working on my behalf. I am actually losing money by retaining this firm because of the fees they are taking out of my offers. Also, I was told if this goes to arbitration, and I do not settle now, that my only offer will be a repurchase. I do not even know if this is true or if they are trying to get me to settle quickly.

Addendum: Final review 4 star. Although things started out poorly, I need to update my review. Since I had already started the lemon law process with Hyundai on my own, the law firm was willing to reduce their fee since I had done the preliminary work. In the end, I decided on a cash settlement from Hyundai and kept the vehicle. After discussing my concerns and frustration with my arbitrator, things worked out positively. While she agreed that emailing is not always the best way to communicate with customers, she did state that was the company policy. I would use them again if needed, but hopefully this is my one and only lemon law case.