Leicht Küchen AG Omdömen 8

Dreadful quality worktops and no customer service in the uk whatsoever

We bought a new property with Leicht kitchen units installed. There were a number of problems with the components but the most notable one was that the dishwasher front panel expanded substantially after a few months. After quite a few calls, Leicht Contracts agreed to fit and supply a replacement. Unfortunately, fairly shortly thereafter the replacement expanded and warped in the same manner. The dishwasher it is attached to has no leaks or faults and is brand new. The problem just seems to be that the panels aren't fit for purpose. Despite my efforts, Leicht Contracts refused to provide a second replacement.

No after sales care
Purchased a kitchen through Markham Webber Design in 2023. They have stopped trading and now I cannot get any work done on the kitchen by Leicht even though it is still within its 5 year warranty.
They are refusing to complete any further work even though it's a faulty set of hinges that need replacing.
The 5 year warranty is currently meaningless.

Everything is good except one of the hinges went after 2 years! Now the door stays open and the authorised seller who will purchased the £30k kitchen wants £40 for one single hinge

I install this brand for the last 10 years and so far is the best product in North America

I have installed Leicht three years ago. Already the so called wrapped lacquer three doors have been chipped and pilled off all along underneath the . I’ve my supplier why is this happening and the answer is “we never received any complains”!!!
I would not go near Leicht and have not recommended to any friends and family.
Howdens kitchen much cheaper. At least they last for more than three years!

We bought and paid for the kitchen from a Leicht representative in Prague, Czech Republic. We expected German quality and service. Even after 9 months!, we still don't have the kitchen operational, the kitchen has countless defects (more than 20). The kitchen studio (presented by one woman with no employees) does not communicate with us and does not fix defects. And you can't claim redress anywhere. We are in an unsolvable situation. Where is the famous German precision and pride in the company's good name?!

Leicht Kitchen Design Centre / The Kitchen Group (Nolte Kuchen GMBH)

Visited Hampstead showroom in September 2021 and liked the finish of the kitchens. Zach Azouaghe seemed confident and professional. The design stage was fairly straightforward, however there was lack of initiative and help to finalise everything.

We had 3 site surveys to make sure that the measurements were perfect.

Manufacturing was c. 10 weeks and delivery was flexible to accommodate our timeline. Initial kitchen assembly was done in 1 week by Dom - who is very professional, good communicator and is pleasant to deal with.

However this is when the issues started to pile up:

1/ The kitchen is 13.5 cm longer on bottom run and 9 cm longer on top run vs signed plan, which causes limited usability of our dining table. The explanation was “it is normal to have tolerances”. 1-2cm maybe, 13.5cm is a large mis-measurement. And “it is because of angled walls”, but the walls were the same when measured by Zach (3 times)

2/ The fridge door was not opening more than 87 degrees, and was unusable. We ended up having to compromise on the location of units and design, needing to re-order. The fridge and Quooker tap both came faulty. We had to resolve ourselves - prolonging the time without a working fridge to 5 weeks and incurring extra costs for plumbing

3/ Leicht represented that kitchen would be 5 cm from the wall, we arranged 2 extra days of plumbing work to accommodate piping and extending time without old kitchen as a result. Leicht / TKG kitchen is 12 cm from the wall. No explanation / apology / cost reimbursement

4/ 1 unit had completely wrong internals. Was replaced

5/ Fridge had wrong sized doors and no handles. The reason - Veronika at another showroom changed the details of the order, without telling anyone

6/ We chose Dekton stone. Manufacturing and installation was done by LBS Stone LTD.

a. Dave has tried to pass off an unparallel installation of splashback vs the hob as “normal, we always do it this way, and I have done 100s of jobs where no one complains”. This was not acceptable, Dave also tried to pass off uneven and rough connections as ‘good’ work

b. We spent an extra session explaining what was acceptable quality, however during second installation the team managed only a chipped and frittered finish, claiming that “it is impossible to do it any better”. This was a lie, as it was achieved elsewhere in the kitchen on the dropdown. Dave was extremely unprofessional, rude and hysterical throughout

c. For third remedial, Cameron and Ryan Buck (retail operations) completed the install matching the quality as on the dropdown, despite prior claims that it was “impossible”. Quod erat demonstrandum

d. Unauthorised parking by LBS on a communal pathway, resulted in oil stains for our development. They have tried to clean up 3 times, with no success. We are looking at replacement costs now, as neighbours are complaining

All the issues escalated to Leicht / TKG after the initial February installation. The manager was / is on paternity leave, and current acting manager is Richard Wolfe. He visited the site post initial installation but was overall not very interested to resolve any issues, rather the stance was to try and make it go away as soon as possible

We complained at the overall lack of coordination by Leicht / TKG and nothing improved

Ultimately the kitchen finish is indeed nice, however:

1/ we compromised on initial design
2/ wait 2+ months extra to achieve completion
3/ daily engagement and chasing, and close to zero initiative and engagement from Leicht / TKG
4/ no compensation for mis-representations and mis-measurements resulting in extra actual costs of plumbers, electricians etc, and reduced usability of adjacent space
5/ disruption, inefficiencies, unprofessionalism has been above and beyond what we expected

Leicht / TKG suggested we emailed their general email box with any left over issues / complaints, as they believe that "kitchen is complete … and they have done everything in their power to assist with our defects".