Unbeatable prices. Super quick delivery. I was a little skeptical when first using this website as the prices looked a little too good to be true (and the website design looks a bit dated lol!) but I'... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've now bought several pairs of footwear from Legend. Always good quality trainers/boots at excellent prices (often much reduced). Delivery is fast too. One pair of boots came up too small and Le... Se mer
The shoes themselves are great. However, I noticed the price dropped by £10 just two days after I received the parcel. Since I have worn the shoes, they are no longer eligible for a standard refund/re... Se mer
Företaget har svarat
Bought some red wing boots from legend footwear. Boots are genuine and exactly as described for a fantastic price. Customer service was quick and helpful. Delivery fast. Returns simple. I will certain... Se mer
Företagsinformation
Skrivet av företaget
Legend Footwear is a highly reputable footwear retailer, selling online to throusands of customers worldwide with 30-years of experience in the industry. All brands we sell are of the highest quality, brand new and genuine authentic items. Legend Footwear, a highly reputable worldwide footwear retailer based in London, with the customer at the heart of our business. We strive to ensure each customer interaction is of the highest quality, with experienced experts in each area of the business. We pride ourselves on our dedicated customer support team, who are available 7-days a week to assist with every aspect of your purchase, from placing your order, to delivery and returns. With Free UK delivery and worldwide shipping, it's never been easier to step out in style when shopping with Legend.
Kontaktuppgifter
Unit 10B Lyon Way, UB6 0BN, London, Storbritannien
- 02036177862
- support@legendfootwear.co.uk
- legendfootwear.co.uk
4,4
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
very fast free dekivery of a quality…
Very fast free delivery of a quality product
6 januari 2026
Omdöme utan inbjudan
My order was cancelled with no…
My order was cancelled with no explanation until I queried it...then it became a 'stock issue ' - not impressed
31 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
We are sorry for the inconvenience caused. The order was affected by an inventory system issue, which meant we were unable to fulfil it. As a result, the order had to be cancelled, and the payment was fully refunded.
We always strive to maintain accurate stock levels and apologise for any disappointment this may have caused.
Non-existent Stock.
My order was cancelled without explanation. I was refunded.
31 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
Unfortunately, an inventory system issue affected this order, and we were unable to fulfil it. As a result, the order had to be cancelled, and a full refund was issued.
We always aim to provide a smooth shopping experience and appreciate your understanding.
Excellent customer service
Excellent customer service
Quick delivery
Excellent genuine products
Very pleased
2 januari 2026
Omdöme utan inbjudan
Cancelled order with no explanation.
Ordered a pair of shoes that were shown as available. Monies paid.
A while later I received an e-mail stating the order had been cancelled. No reason or explanation given.
I looked on the website and noted that the shoes were no longer in stock and this is the only reason I can think of as to why my order was cancelled.
Very poor customer service. Would not recommend.
28 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
We sincerely apologise for the inconvenience. Unfortunately, the order was cancelled due to an inventory system issue, which was beyond our control.
As soon as we identified the problem, we promptly cancelled the order and issued a full refund to ensure the customer was not left waiting. We appreciate your understanding and patience regarding this matter.
Awful customer service! Avoid!
As other reviews have said, no extended Christmas returns. Most retail stores allow for this, so most people won't read the terms and conditions.
I requested a refund straight after Christmas and heard nothing back. Had to follow up with an email to tell me its 14 days returns.
Appalling customer service! If return is denied, you dont hear back!
First and last order with this company! Avoid!!
5 januari 2026
Omdöme utan inbjudan
Svar från Legend Footwear
We strive to be transparent about our return and refund policy, which is clearly outlined on our website. We offer a 14-day return period, with refunds provided for items returned in their original, brand-new and in a resellable condition.
We have been in touch with the customer and explained that the reason their return request could not be authorized was because it fell outside the 14-day return window. We always encourage customers to review our policy before placing an order to ensure a smooth and satisfactory experience.
Trusted shoe shop
Found exactly what I was looking for, and in the sale which was a bonus. Speedy delivery during January sales when other companies are taking ages. Will def use Legend Footwear again - and reassuring they are a local company based in London.
2 januari 2026
Omdöme utan inbjudan
Great product at an excellent price…
Great product at an excellent price point.
Delivered quickly using Royal Mail.
17 december 2025
Omdöme utan inbjudan
Excellent price
Excellent price, speedy delivery. Like the little extra of the tin of polish included with the shoes.
30 december 2025
Omdöme utan inbjudan
No extended Christmas returns policy
No extended Christmas returns policy, so anything bought as a Christmas present before 25th November cannot be returned. The majority of companies offer an extended returns at Christmas. Infact this is the only company I have come across who doesn't, so now I've got to sell the boots on Ebay or somewhere. Won't use them again.
29 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
Thank you for your feedback. We would like to clarify that our 14-day return policy was clearly in place prior to the purchase. We always encourage customers to review our returns and refund policy before placing an order to ensure it aligns with their expectations.
This policy remains consistent and in effect until further notice, and is designed to provide fair and transparent service for all our customers. We appreciate your understanding.
Fantastic priced footwear!
27 december 2025
Omdöme utan inbjudan
I bought my daughter a pair of Dr…
I bought my daughter a pair of Dr Martens for Christmas. Like most people, I started my Christmas shopping early, ordered end of October. Unfortunately they did not fit her and I emailed them to request a swap for a bigger size. The return policy does not allow this. Not prepared to budge whatsoever. Very disappointing and not very Christmasy. I have now ordered a pair directly from Dr Martens.
26 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
Thank you for your feedback. We would like to clarify that we have a 14-day return policy, which is clearly advertised on our Returns and Refunds page. Please note that we do not process exchanges, and returns must adhere to the stated policy.
We always encourage customers to review our returns and refund policy prior to making a purchase to ensure it meets their needs. Our goal is to provide a fair and transparent process for all customers.
Have been shopping at Legend footwear…
Have been shopping at Legend footwear for years.
Quality products delivered on time.
26 december 2025
Omdöme utan inbjudan
Unhelpful
I used Legend footwear for a Christmas gift, purchasing Dr Marten boots for my daughter. However, when she didn't like them, I attempted to return the unused, perfect-condition items, only to discover their return policy was inflexible.
Given the circumstances, I felt the response was unhelpful and rather un-Christmasy. Accepting returns on unused items is common practice, and I was surprised by the lack of accommodation. This experience has left me disappointed with an item I won’t be able to resell for the full amount so I am at a loss.
Merry Christmas Legend footwear!
26 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
We’re sorry to hear about your disappointment. Our Returns & Refunds Policy, published on our website, allows returns of unused items within 14 days of delivery, and we kindly ask customers to follow this policy to ensure a smooth process.
To help prevent issues, we always encourage customers to contact us before placing an order if they are unsure about sizing or fit. Our team is happy to provide guidance and support to help ensure the right product is chosen.
We appreciate your understanding and hope this helps clarify our process.
Avoid disappointment-don’t order
Thought this was a joke when asked to leave a review! Ordered shoes then a couple of days later received a refund and a message to say order had been cancelled no explanation. Thought I’d give the benefit of the doubt and ordered the same shoes different colour. A few days later the same happened. Order cancelled and refund issued no explanation. On the website the shoes are in stock and ready to ship so no idea what the problem is. Will not go near this company again! The reply was that they had no evidence of my orders. Why would I make this disappointing experience up. If you read others reviews you’ll see I’m by far not the only one to experience this poor customer experience. Avoid!
17 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
We’re sorry to hear about your experience. Unfortunately, we have no details regarding this case as no order information was provided, so we are unable to confirm if the orders were placed with our store.
We kindly ask that reviewers always provide order numbers or relevant details, so we can check the case thoroughly and respond appropriately.
From putting my order in to getting…
From putting my order in to getting delivery of my item was really quick
18 december 2025
Omdöme utan inbjudan
NEVER buy from here
NEVER buy from here. I purchased a pair of Blundstone boots less than 3 months ago (a shoe which is notorious for its durability). My shoes had very clearly been stored incorrectly before being sold to me as I wore them less than 10 times before the soles completely split in half with what was obviously dry rot. I have now been refused a refund or replacement and told this was “general wear and tear”. Over £150 spent on shoes to this company and their customer service and response to me for selling me a FAULTY and OLD product is absolutely disgusting. NEVER SHOP HERE.
22 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
We are concerned about your experience and would like to look into this further. However, we have not received any details or contact information from this review, which means we are unable to investigate the issue directly with the customer.
We have always been transparent and fair with our customers and are committed to providing assistance whenever an issue is reported. We encourage anyone with concerns to contact us directly so we can address them promptly.
Be careful they take your money without knowing what the have in.
Took my money saying the item was going to be shipped, only then to send an email saying that they had cancelled my order. Surely they shouldn’t have taken my money from the bank without knowing if they had the item in stock.
They did refund me but it’s not the point the item was a present.
15 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
Thank you for your feedback. We would like to clarify that due to an unexpected system issue, the item appeared as available even though we did not have the physical stock. As soon as this was discovered, we promptly cancelled the order and issued a full refund so the customer would not have to wait unnecessarily.
We always encourage our customers to contact us directly before leaving feedback, as we are committed to resolving any issues as quickly and fairly as possible.
They Cancelled my order
Ordered some boots and were showing in stock online . Following day I received an email cancelling the order with no explanation.
10 december 2025
Omdöme utan inbjudan
Svar från Legend Footwear
Thank you for your feedback. We would like to clarify that due to an unexpected system error, the item was incorrectly displayed as available online. Once we identified the issue, we immediately cancelled the order and issued a full refund to ensure the customer would not experience any delays or inconvenience.
We always encourage customers to reach out to us directly with any concerns, as we are committed to addressing issues promptly and fairly.
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