Save yourself the headache and do not purchase from this company. I received a stained and ripped dress that appeared to be used since it arrived with no tags attached. The dress cost over $100 wi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a problem with the sizing of the dress I ordered originally. When I got in touch with Leely they replied to my problem straight away. Particularly Marin who has gone above and beyond to mak... Se mer
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Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom... Se mer
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I was pleasantly surprised with this company and the quality of my dress! Shipping was quicker than expected too! I had ordered the wrong size and immediately ordered a new one. It came much faster t... Se mer
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Företagsinformation
Skrivet av företaget
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Kontaktuppgifter
3,9
Bra
42 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a size 14 gown and the top…
I ordered a size 14 gown and the top part was about a size 8. The breast cups were up on my collarbone. Seems like a mistake!
17 mars 2026
Svar från Leely
Dear customer，
We sincerely apologize for the sizing issue with your dress and the uncomfortable fit you’ve experienced—we truly regret that this has caused you frustration and disappointment. We want to clarify that your order was adjusted from US12 to US14 as you requested, and we carefully produced it in accordance with our official US14 size standards; however, sizing specifications can vary across different brands, so measurements may not correspond exactly to those of other brands. A detailed solution has been sent to your email address, please kindly check your inbox at your convenience, and we will do our best to resolve this for you.
Best regards,
Leely Customer Service Team
Took over six weeks to get the items RETURN police terribe
Took over six weeks to get the items, did not fit properly when this is my normal size and I order often with success. I had the item for less than a day, tried on, requested return. That is when I find your horrible return policy. I will post the terrible return policy on any social media ad I see for your company in hopes that anyone ordering will be willing to lose 65% if there money if they are not satisified with the product. VERY dissatisfied consumer!!!!!!!!!!!!!!
29 januari 2026
Svar från Leely
Dear Valued Customer,
We are truly sorry to hear about your dissatisfaction with our return policy and the unpleasant experience you have encountered throughout this process. Your feedback is extremely important to us, and we sincerely apologize for any frustration and inconvenience caused to you.
We would like to take this opportunity to clarify that our return policy is clearly stated on our official website. It is available for your review at any time before placing an order, aiming to ensure every customer is fully informed of the relevant terms in advance. Please rest assured that we have been strictly implementing the return policy in accordance with the stated rules to maintain fairness and transparency for all our customers.
To address your concerns properly, our dedicated team has prepared a corresponding solution, which will be sent to your email address shortly. We hope this solution can help resolve your issues and ease your dissatisfaction.
Once again, we apologize for the unpleasant experience you have had. We highly value your support and trust, and we will continue to optimize our services to provide a better shopping experience for you in the future.
Thank you for your understanding.
Best Regards,
Leely Customer Care Team
Return dress
I didn’t hear back from an original email that I sent, for a few days, and was concerned that I wouldn’t hear anything. I then heard from Olivia who was really helpful and I have now received back into my account what I was expecting. Thank you to Olivia for great communication and service.
9 mars 2026
Svar från Leely
Dear Jackie Saunders，
Thank you so much for sharing your experience! 😊 We sincerely apologize for the delay in receiving your reply a few days later – this was due to peak season and we appreciate your patience. 💖 However, we are delighted that Olivia was able to intervene promptly and assist you, ensuring that all issues were resolved and your payment was refunded to your account on time! 🌟 Your praise for her communication and service means a lot to us, and we will certainly pass it on to her. Please feel free to contact us if you have any further needs!
Sincerely,
Leely Customer Service Team
Highly impressed with Leely’s customer…
Highly impressed with Leely’s customer service! I ordered the wrong size dress for my daughter’s wedding and reached out hoping I could update my order before it shipped. Marin was so responsive & helpful, and got everything fixed in less than 24 hours! Thank you Marin for saving the day!!!
16 mars 2026
Svar från Leely
Dear Sarah H，
Oh, what a heartwarming review! 💖 We're absolutely over the moon to hear that Marin could save the day for your daughter's wedding—such a special occasion deserves to be perfect! 👰♀️✨ Knowing that she was responsive and helpful in fixing your order so quickly truly fills us with pride. Marin will be so touched by your kind words and grateful to have been part of your journey! 🌟 Thank you for trusting us with something so important—we're always here whenever you need us! 😊
Best Regards,
Leely Customer Care Team
Very good customer services which is…
Very good customer services which is unusual Marin was so helpful. Explained everything I needed to know.
13 mars 2026
Svar från Leely
Dear samantha Harvey，
Thank you so much for your lovely feedback! 😊 We're absolutely delighted to hear that Marin provided you with such helpful and clear assistance—going above and beyond to explain everything you needed to know is exactly the kind of service we strive for! 🌟 It means the world to us that you took the time to share your experience, and we’ll be sure to pass along your wonderful words to Marin—she’ll be so thrilled to know she made such a positive impression! 💖 Please don’t hesitate to reach out if you ever need anything else!
Best Regards,
Leely Customer Care Team
Customer service was great
Customer service was wonderful, Marin was very communicative & informative. Very helpful! I wasnt thrilled the product but the customer service was great! thanks!
13 mars 2026
Svar från Leely
Dear customer，
Thank you so much for sharing your honest feedback! 💕 We're truly sorry to hear the product didn't completely meet your expectations, but we're absolutely delighted that Marin could provide you with wonderful, communicative, and informative service along the way. 😊 Your kind words about her support mean the world to us, and we'll be sure to share them with her—she'll be so happy to know she made your experience a positive one! 🌟 Please don't hesitate to let us know if there's anything else we can assist you with in the future!
Best Regards,
Leely Customer Care Team
Excellent customer service
Marin was beyond helpful - she was efficient and kind and solved my issue immediately with a very satisfactory outcome.
13 mars 2026
Svar från Leely
Dear Alison Burke，
Wow, thank you so much for this incredible feedback! 💫 We're absolutely thrilled to hear that Marin went above and beyond to assist you—her efficiency, kindness, and ability to deliver a satisfactory outcome so quickly are truly what make her such a valued member of our team. 💖 It means the world to us that you took the time to recognize her efforts, and we'll be sure to celebrate her with your wonderful words! 😊 Please know we're always here whenever you need us!
Best Regards,
Leely Customer Care Team
Svar från Leely
Dear customer，
We're so grateful for your kind words! 😊 Marin will be absolutely delighted to hear that you appreciated her timely assistance—prompt and reliable service is something we truly pride ourselves on, and it's wonderful to know she delivered just that for you! 🌟 Thank you for taking a moment to share your experience; it genuinely makes our day! 💖 Please don't hesitate to reach out if there's ever anything more we can do for you!
Best Regards,
Leely Customer Care Team
Marina was exceptionally helpful to me
Marina was exceptionally helpful to me. I was confused with the website and she was very quick to respond and fix my problems. I’d love to have her as an employee. She was able to correct my errors and make the order as it was intended to be. Don’t lose her to another firm. She is invaluable to your company
3 mars 2026
Svar från Leely
Dear Maurella，
Thank you so much for this incredible feedback! 🌟 We are absolutely thrilled to hear that Marin was able to turn your confusion into clarity with her quick thinking and attentive support. Your heartfelt words mean the world to us, and we couldn’t agree more—Marin is truly a gem, and we feel so lucky to have her on our team. 💖 Rest assured, we’ll be sure to share your glowing praise with her, and we promise to do everything we can to keep her around! 😊 If you ever need anything else, we’re always here to help.
Best Regards,
Leely Customer Care Team
I asked a question and Zane was very…
I asked a question and Zane was very helpful with my experience!
5 mars 2026
Svar från Leely
Dear Sophie Lee，
Thank you so much for your kind words! 😊 We're delighted to hear that Zane was able to assist you and make your experience a positive one. Providing helpful and friendly support is what we strive for every day, and it's wonderful to know that Zane delivered just that. We'll be sure to pass along your lovely feedback to him—he'll be so happy to know he made a difference! 💫 Please don't hesitate to reach out if you need anything else in the future!
Best Regards,
Leely Customer Care Team
Joyce and Ivy were incredibly helpful…
Joyce and Ivy were incredibly helpful and informative. It almost felt like they were my personal shoppers! They helped guide me through the process and truly had my best interests at heart. I will highly recommend Leely on the back of their customer service.
4 mars 2026
Svar från Leely
Dear Fiona McDonald,
Wow, what absolutely wonderful feedback—thank you so much! 💖 We're absolutely thrilled to hear that Joyce and Ivy made you feel like you had your very own personal shoppers! 🛍️✨ Knowing they guided you with care and genuinely had your best interests at heart truly warms our hearts. We'll be sure to share your kind words with them—they'll be over the moon! 🌙💫 Thank you for recommending us based on their service; it means the world to our entire team. If you ever need anything else, we're always here for you! 🤗
Best regards，
Leely Customer Care Team
Great service from Marin
Great service from Marin. I ordered the wrong dress and Marin help me change the order and get the correct dress for me. Can’t fault them so far.
4 mars 2026
Svar från Leely
Dear Lynn,
Thank you for your lovely review! 🌟 We're so happy to hear that Marin came to the rescue and helped you swap to the perfect dress—sounds like a happy ending in the making! 🎉👗 We'll make sure Marin knows what a difference they made for you. Thanks for trusting us, and we hope you absolutely adore your new dress! 💕
Best regards,
Leely Customer Care Team
Svar från Leely
Dear Mary Ann Kaminski，
Thank you so much for your kind words! We're truly delighted to hear that you had a positive experience. Your satisfaction means the world to us, and we’re always here to help whenever you need us. Hope to serve you again soon! 😊
Best Regards,
Leely Customer Care Team
Despite good customer service from…
Despite good customer service from Marin and Olivia I have lost about £40 spent on postage / shipping as this company is based in the US. When purchased it advertised as UK! A stressful experience as I didn’t think I was going to get back any of my money and I had to gamble sending it back to receive my refund.
Although it was a nice dress that didn’t fit (uk/us sizes??) it was a troubling. And annoying experience. Buyer beware. I felt sorry for the staff trying to help me.
2 mars 2026
Svar från Leely
Dear Sarah Isaac
Thank you for sharing your honest feedback, and we are truly sorry to hear about your disappointing experience. We sincerely apologize for any confusion caused regarding our location and the return shipping costs you had to bear. Please allow us to explain — we are an international brand with dedicated websites for different countries. However, due to operational costs, our only return warehouse is currently located in the United States.
We completely understand your frustration, and we truly appreciate your kind words about Marin and Olivia — they genuinely care about helping our customers.
We have just sent a separate email to you with a proposed solution regarding the return postage. Please kindly check your inbox (and spam folder) at your earliest convenience.
Once again, we apologize for the inconvenience and thank you for giving us the opportunity to make things right.
Best regards,
Leely Customer Care Team
I had excellent customer service with Phoenix
I had excellent customer service with phoenix. I was able to get a full refund bc I was returning a dress within 24 hours of purchasing it. She helped me through the process.
19 februari 2026
Svar från Leely
Dear RaDonna,
Thank you so much for taking the time to share your pleasant shopping experience at Leely! We are delighted to know that our team provided you with excellent service and that your refund process was smooth and efficient. Your satisfaction is our top priority, and we sincerely thank you for your trust.
We hope to have the opportunity to serve you again in the future. Please feel free to contact us if you need any further assistance.
Best regards,
Leely Customer Service Team
The customer service is a 10/10
The customer service is a 10/10. Olivia got back to me within minutes. Very professional and understanding. I will definitely be a recurring customer!!!!
25 februari 2026
Svar från Leely
Dear Sherly，
Thank you so much for your amazing review! We’re thrilled to hear Olivia provided you with such fast, professional, and thoughtful service, and we truly appreciate your loyalty—we can’t wait to serve you again soon!
Best Regards,
Leely Customer Care Team
Svar från Leely
Dear customer，
Thank you so much for your kind feedback! We’re delighted to hear Olivia provided you with excellent support, as delivering attentive and reliable service is always our top priority. We truly appreciate your trust and look forward to serving you again soon!
Best Regards,
Leely Customer Care Team
SCAM
SCAM. SCAM. SCAM.
I do NOT recommend doing business with them.
They procrastinate and delayed my return request through email, then tried to blame me by saying returns must be done within seven days. I escalated the issue and ended up getting completely ghosted.
Send me a DM if you want details. I’m happy to share my experience. Seriously — don’t do business with them.
BBB complaint coming next!
15 december 2025
Omdöme utan inbjudan
Svar från Leely
Dear Kevin Chien,
We sincerely apologize for the extremely disappointing and frustrating experience you’ve had with your return request, including the delayed response to your email, the subsequent dispute over the 7-day return policy, and the lack of further follow-up after you escalated the issue. We deeply regret the trouble and negative feelings this has caused you, and we take your feedback and the intention to file a complaint with the BBB very seriously.
We will conduct a thorough and targeted investigation into each issue you raised: we will review the entire communication record of your return request to clarify the problems in our customer service response efficiency and follow-up process, and we will also recheck the implementation of our return policy and the communication of relevant rules to avoid such misunderstandings and service omissions from happening again to any customer.
To properly resolve your issues and make up for the bad experience you’ve had, please kindly send your order details, relevant email communication records and other related information to our official customer service email address customercare@leely.com. Our dedicated team will review your information as soon as possible, contact you promptly and provide a satisfactory solution for you.
Best Regards,
Leely Customer Care Team
So far their quick response to email…
So far their quick response to email questions and expedited ordering when I didn’t pay attention to the timeline. So grateful I should still get my dress on time for my event!
28 januari 2026
Svar från Leely
Dear Customer,
Thank you so much for your wonderful review and for your gratitude! We’re thrilled to hear that our prompt email responses and expedited ordering service helped ensure your dress will arrive on time for your special event, and we truly appreciate you sharing your positive experience with us. It’s our pleasure to go the extra mile for our customers, and we hope you love your dress and have an amazing time at your event!
Best Regards,
Leely Customer Care Team
Phoenix is really awesome
Phoenix is really awesome, helped me with my order, I really appreciate it! I gave 4 stars, because I’m still waiting for my dress to arrive, I’m not sure if it’s going to come on time, I hope it will come by Feb 4th because I’m leaving the country by Feb 5. Thank you.
21 januari 2026
Svar från Leely
Dear Rose,
Your kind words about our service just made our team do a happy dance! 💃🕺
We're thrilled and that you felt truly cared for. That's exactly why we love what we do! ❤️
Can't wait to help you shine again at your next big event! ✨
Sincerely,
Leely Customer Service Team
Detta är Trustpilot
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