Leeds Private Hospital Omdömen 

Avoid this place!!

I attended a consultation for a facelift and unfortunately my experience from start to finish was extremely disappointing and unprofessional.

To begin with, my consultation appointment was double booked and running an hour late. In hindsight, this should have been a warning sign. Despite this, I proceeded and scheduled my surgery for the following week.

Four days prior to surgery, I still had not received any pre-operative information. I had to chase the clinic myself, only to be told there was an emergency appointment and my surgery had been cancelled. I was then offered surgery the very next day — which was completely unrealistic and unreasonable at such short notice. After further back and forth, I was eventually offered a Saturday slot that same week, which I accepted and rearranged work and family commitments to accommodate.

On the Thursday evening before surgery, I received a message saying my original Friday appointment could now go ahead. By that point, my partner and I had already reorganised our schedules, so I declined. I also had to chase up my pre-op information yet again the day before surgery.

At 8pm the evening before my confirmed surgery date, I received an email from someone in finance stating that my procedure would not go ahead because payment had not been made. At no point between my consultation and surgery date had I been asked to make payment or informed of any deadline. This was the first I had heard of it. I contacted the practice manager seeking help, only to be passed off to a nurse to reiterate that the surgery would not proceed.

The level of disorganisation, poor communication, and complete lack of professionalism is shocking — particularly for a surgical practice where patients place significant trust in the team. The constant chasing, last-minute changes, and cancellation the night before surgery caused unnecessary stress and disruption.

I would strongly urge anyone considering treatment here to think very carefully. My experience was chaotic, dismissive, and deeply disappointing

I recently had rhinoplasty with Dr Arshad. I did a lot research into finding the right surgeon, after seeing his work especially on social media then meeting him in person I knew I was making the right choice. I can’t recommend him enough. My results are fantastic!

Don’t even think of getting medical treatment here. They treat you like a bag of money that can be squeezed dry.

I don’t wish to disclose all the details of my experience as they are confidential, but no one deserves to be treated the way I was.

In my experience, they don’t genuinely care about your health, unless you are ultra-rich, you will be dismissed and disrespected.

This review is not sponsored by any competitors, and I am not trying to ruin LPH’s reputation. I’m simply telling the truth based on what I went through and warning others to avoid this place. It is not worth it.

UPD I’ve contacted them previously and they ignored my emails with complaints. Naturally I’m not mentioning here all the details of my treatment as they are confidential (!!) and utterly sensitive, as any other medical treatment

I booked an online consultation and was told I would be phoned on WhatsApp. 20 minutes after the agreed time I was still waiting. I sent them a message & emailed & eventually got a reply saying they were very busy......could they rearrange for another time. I advised that I was also very busy which is why I had booked an appointment. I was also very annoyed that they obviously knew they had no intention of keeping the appointment but didnt even inform me, just left me hanging on like a lemon waiting on the call. They apologised and tried to rearrange again but I feel if you treat a potential new client like this right at the start what treatment will I get once I have paid money over. I did not feel happy entrusting my surgery to this company after this which is a shame as the surgeon looks great. He just needs to get his admin staff sorted out so that potential clients are not treated in this way. Based on other reviews this appears to be a pretty common occurrence.

I recently had a Facelift & Neck Lift surgery at Leeds Private Hospital and I’m beyond happy with the results. 🙌

lovely staff
great service
very helpful

Amazing staff super kind and caring and got straight too it!

Everything was perfect staff was very kind and helpful leeds private hospital is a great hospital in leeds

Well looked after and lovely staff, quiet and peaceful and nothing was too much for them. Made me feel reassured about every little detail and answer any questions I had

I cannot recommend this hospital enough! They guided me through what was going to happen from start to finish and everyone was so friendly. I am a very anxious person so I needed more reassurance than the ‘average’ person but that was no bother for Leeds Hospital. Thankyou the team at Leeds Hospital you have made my experience stress free and easier for me to go for another procedure like this!

I had the open septo-rhinoplasty surgery done 4 weeks ago. From my consultation to my surgery day and after care the whole team at Leeds private hospital have been absolutely amazing. This was my first ever surgery and I was extremely anxious and nervous however, the reassurance the staff provide really does put you at ease. The whole team at Leeds private hospital are very kind, professional and caring. I would highly recommend Leeds private hospital for any cosmetic surgery 😊

I had a consultation this morning with the Practice Manager which was ok but half an hour later, I received a summary of the consultation via email which contained a load of made up and inaccurate information and replies to questions that I hadn’t even been asked, let alone answered, one of which was stating I have no allergies - when I do. This isn’t something a clinic should just guess at. It could be the difference between life and death! Also, it said I had been examined, which clearly I hadn’t as it was by FaceTime and some of the recommendations weren’t even suited to what I require, so was obviously a generic copy and paste. The most ridiculous thing for me was that they got my name wrong! I was very keen to go ahead before the consultation as had seen good things on Instagram but now, I definitely won’t be doing so. If they get the basics wrong - how do I know they won’t make a mistake whilst I am being operated on? I would not recommend based on this.

I booked a consultation via WhatsApp and was informed I could have a free, face-to-face consultation with Dr. Arshad. However, I never received an email confirmation until I followed up myself, which was already concerning. When I finally received an email, it stated I had a video consultation booked—not what I arranged. I had to chase this up again to get it corrected to a face-to-face appointment.

When I arrived at the hospital, I was met by closed gates and had to wait several minutes without any response after pressing the buzzer. I eventually had to call the clinic directly, navigate through an automated message, and request to be let in—this felt disorganised and unwelcoming.

After checking in, I waited for around 30 minutes in the reception with little communication from staff. Eventually, a woman called me into a consultation room. She then told me that if I wanted to see Dr. Arshad, I would need to book another consultation and pay £250—apparently what I had booked was just a “pre-consultation.” This was never communicated to me at any point.

I took a day of annual leave and travelled specifically to Leeds to see Dr. Arshad, whom I admire greatly. Unfortunately, due to the lack of transparency, poor communication, and misleading information from staff, I left with nothing but wasted time and frustration. I will now be pursuing surgery elsewhere and, based on this experience, I cannot recommend Leeds Private Hospital.

*update responding to Leeds Private Hospital* I have provided photographic evidence of my consultation booking and WhatsApp communication. I cannot add this to my truspilot review, but you are welcome to verify the same on my google review. This confirms that my review is genuine. My consultation date was 28th July 2025 at 11am. I came with my mum. The lady who I had my ‘consultation’ with spent the entire consultation speaking about her own rhinoplasty which she had done by Dr Arshad and how it has changed her life. I barely got a word in and came out knowing more about this ladies nose than I did my own! There was also CCTV in the consultation room where I could see Dr Arshad performing surgery on someone live. That was a very unusual setup. I wouldn’t want my surgery to be broadcast around the hospital for people to see. I have since had rhinoplasty by an alternative surgeon (Jeethandra Rao) and cannot recommend him highly enough to anyone else who is seeking rhinoplasty in the North of England.

Booked a consultation, waited to receive a call never got one. Re arranged my call and still never received a call. My second call was booked for 11am, I got a message at 11am to explain they were running 15-30 minutes behind which was fine as I was aware but still at 12:15 I never received anything. I messaged to explain I couldn’t wait any longer and I felt that it was very poor of them and the response I got was “no problem”

I had upper eyelids and this place is just so amazing…the location, the experience, the bedside manner and the surgical quality. My daughter had breast surgery with another clinic and it was so very hospital like … Leeds Private was so not that… I listened to music, snuggled under a furry throw and the surgeon chatted to me throughout and the owner actually popped in for a chat. Loved it! You guys have got it so right … can’t recommend this place enough.

I have had an absolutely fantastic experience at Leeds Private Hospital. From the very initial consultation to the procedure and aftercare the journey has been fantastic and the patient care is second to none. I am so pleased with the results, truly life changing. Dr Arshad an absolutely fantastic surgeon and the whole team are so welcoming and put you at ease. Thank you Dr Arshad, Sommiya, Adam and all the staff! Had a wonderful experience from start to finish and I will definitely be going back to Leeds Private Hospital for any further surgeries!

I cannot express how exceptional the service I have experienced has been from the start. Absolutely 2nd to none and will highly highly recommend. I had eyelid lifting surgery and although I was anxious, they were so attentative to my needs and reassured me throughout, even playing my choice of music during the procedure!
All this in such beautiful surroundings. They sent me home with my pack of meds which were explained in detail and also came with a detailed explanation incase i wasnt listening. They have checked in regularly since (even though it was only yesterday), they are so thorough and 5 star in my eyes. Thank you!

Incredible experience from start to finish! The staff at Leeds Private hospital are some of the kindest, most compassionate people I’ve ever met. They made me feel comfortable, informed, and genuinely cared for throughout the entire process.
Joni always has a smile and kind words to share which was lovely.
Mr Spyrou was not only incredibly skilled but also took the time to listen and ensure me every step of the way. Mr Spyrou has a place in my heart.
Sommiya is a inspiring and wonderful person. Her leadership and heart are reflected in every detail of this clinic. I’m beyond grateful to have found them. Truly life-changing care. I would recommend to anyone.

Edit - they gave a response at the time I first wrote this and have now changed to say they have no record of me being there. That sounds about right - their communication and organisational skills were so poor!
Original post: This place seems shambolic. Persistently very poor and unprofessional communication, a very high quote not in line with what I was told before the consultation, including £2.5k for one overnight stay (!) Fees are not transparent. Requesting (which I refused) for me to read, fill in and and sign huge amounts of paperwork (well over 100 pages) on arrival before even meeting Mr Arshad and at a time well past when I was due to meet with him. I should have trusted my gut when the communication was so poor before going to the consultation, instead of wasting my time and money travelling there. In my opinion, they need to massively up their game if they want to compete with professional, respectful, transparent and client-centred establishments.

I had upper and lower blepharplasty at Leeds Private Hospital and it has completely ruined my life.
The recovery process was horrendous and I now have extreme lower lid retraction and rounded eyes, mostly likely caused by the removal of too much skin.
I would advise anyone considering the procedure to use a specialist oculoplastic surgeon not a general plastic surgeon.