Very bad
I've been a patient of Dr. Good at Leander Dental for several years. I had a checkup and cleaning in February of this year (2025). I needed a cavity filled so I set an appointment for April 9. Leander Dental texted me a reminder on April 2 and requested confirmation. I confirmed. I showed up early today for my appointment, to be told I had no appointment. The person at the front desk acknowledged that I'd been texted a reminder and that I'd confirmed, but that I was in fact discharged as a patient by Dr. Good, (no reason given) and that they had sent me a letter, to an address I moved from over eight years ago. No explanation why I was “discharged as a patient”. I owe no money and there has been no issue of any kind with anyone at that office. She stated the reason was in the letter. The letter they sent to a stranger, not me, because they are incompetent. I don’t yet know what private information about me this inept office sent. I had updated my address years ago, as well as at my last appointment, and I told her so. She asked my current address, which i gave, and she nodded as if she had that information on her computer screen. I have requested all of my records, and all they’ve sent so far is my X-rays from February. This person was quite unapologetic and glib. She said they’d also called and left me a voicemail on March 19, telling me I was discharged from that office and no longer had an appointment. That is a lie. I have only one phone number. It’s been the same for 25 years. I can access every voicemail, even deleted ones, going back to March 4. That office did not call me. If they had, I’d have found a new dentist and not taken off work to spend an hour round trip for this appointment. She said the office manager would call me. She has not called me. I have never been treated this badly by any business in my lifetime. I would NOT recommend Leander Dental or Dr. Good.
9 april 2025
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