Leaders - Southend-on-Sea Omdömen 

34
TrustScore 4 av 5

4,0

Swan Hall 255-259 Victoria Avenue, SS2 6NE Southend-on-Sea, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Recently rented a house with Leaders, from the viewing till the signing tenancy agreement everything went smooth. Staff is very supportive. Would recommend to everyone

Betygsatt 5 av 5 stjärnor

I had an amazing experience working with Sophia Stanford throughout my property search. She went above and beyond to help me secure my new home, showing genuine care, patience, and professionalism... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We have been landlords with Leaders for many years and would definitely recommend them. Of recent Regan Obourne especially has been a great help to us, she's very polite and professional and is straig... Se mer

Betygsatt 5 av 5 stjärnor

We were let down the day before we were due to move out of our previous accommodation by a landlord who no longer wanted to let their property. Leaders sorted this for us and quickly moved our referen... Se mer

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Företagsinformation

  1. Mäklare
  2. Fastighetsinvestering
  3. Fastighetsvärdering
  4. Hyresförmedling
  5. Fastighetsinspektör

Om Leaders - Southend-on-Sea

Skrivet av företaget

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Skrivet av företaget

Whether you are looking to sell or let your home, our teams are on hand to help.

Kontaktuppgifter

  • Swan Hall 255-259 Victoria Avenue, SS2 6NE, Southend-on-Sea, Storbritannien

4,0

Bra

TrustScore 4 av 5

34 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 98 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(34)

2 295 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Was stung last summer by these cowboys

Was stung last summer by these cowboys. Had a sale agreed with a seller. Then leaders directed me to an external solicitors even though I already had one in place who then charged me £55 to do a credit check which i Iater found out I didn't even need to do When i stated to the solicitors i wasnt interested they then got shirty with me. Which then caused me to pull out of the sale. I'm now house hunting again and seeing a lot of properties I'm interested in from leaders but refuse to buy any listed with them now.

6 juli 2023
Omdöme utan inbjudan
Logotyp för Leaders  - Southend-on-Sea

Svar från Leaders - Southend-on-Sea

Dear Glen Jensen,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Betygsatt 1 av 5 stjärnor

AVOID Terrible experience using the…

AVOID Terrible experience using the Southend office, I am a landlord and currently trying to move my business elsewhere and experiencing the same poor service I have experienced throughout using them - would not recommend

4 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I never write reviews on anything

I never write reviews on anything. ( Bad for my Uber)!!! But this estate agent is by far the best. I have bought and sold houses for years and never trusted at the end because of being had over by them. Gullible, absolutely yes!
But these guys I’ve sold and rented with the Southend on sea branch and dealt with David and Joanne. They are the best, honest most dependable I’ve come across. I cannot thank them enough for being upstanding and trustworthy. You will not get better guys anyone who takes the time to read this. They really are the best and go above and beyond their job description. Recommend in a heart beat. Absolute asset to Leaders!

22 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5* stars all round

Both David & James were fantastic throughout communicated the whole way through and was there to answer all of my many questions. Thanks again!

2 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Review

We have been landlords with Leaders for many years and would definitely recommend them. Of recent Regan Obourne especially has been a great help to us, she's very polite and professional and is straight on to any task we ask of her without delay. She keeps us up to date with everything and is a real asset to the company.

8 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly trained and skilful staff

Highly trained and skilful staff, personable and insightful in all aspects of local and current developments in their area. I asked many problematic questions and received accurate and convincing answers, all done with patience, confidence and even sometimes, at appropriate moments, humour. Will buy more houses and keep coming back to the lads at Southend for the good ones.

11 mars 2023
Omdöme utan inbjudan
Logotyp för Leaders  - Southend-on-Sea

Svar från Leaders - Southend-on-Sea

Dear Bill

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Betygsatt 1 av 5 stjärnor

I definitely wouldn't recommend them to…

I definitely wouldn't recommend them to anyone.
Told so many different things by their staff.
Definitely don't seem very well trained amd their people skills leave a lot to be desired.

29 april 2022
Omdöme utan inbjudan
Logotyp för Leaders  - Southend-on-Sea

Svar från Leaders - Southend-on-Sea

Dear Miss Claire Mctaggart,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Betygsatt 1 av 5 stjärnor

One star is generous

One star is generous. Honestly avoid at all costs. We sold our house through Leaders, we found them unprofessional from the very start. Our house was also up with another estate agents and they made very unprofessional comments about them.
We only had a small chain but the move took 9 very stressful months during which we had ZERO communication from Leaders. We called and emailed on multiple occasions asking for updates with no response from them. The only updates we received were through other estate agents within the chain, they also commented how difficult it was to get through to Leaders.
We weren't even told by them when our moving date would be. The only call we had from them was on the day to see if we had collected our keys.
We've been in our house 6 months and we are STILL having problems with them due to payments that were supposed to be taken from money from the move. They didn't do this and have now landed us with a bill for thousands of pounds for the so called 'service' they provided.
Absolutely shocking and no sense of customer care whatsoever.
I left a review on their Facebook page, they have now hidden reviews on their Facebook so it can't be seen. Do not use them whatever you do.

6 januari 2022
Omdöme utan inbjudan
Logotyp för Leaders  - Southend-on-Sea

Svar från Leaders - Southend-on-Sea

Dear Jasmine
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers.
We confirm that this matter has been addressed through our formal complaints process at Stage One. Should you remain dissatisfied with the outcome, please contact us to escalate the matter accordingly.
Kind regards, Customer Care Team

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