Laya Healthcare Omdömen 

Excellent customer service .
During a recent holiday i had to stay overnight in hospital after an accident.
The dedicated team understood the urgency and approved the charges with-in 5hrs of receipt .
The support and communication was 1st class.
Highly recommend.

I have been with laya for a number of years, something has changed recently with them, customer service use to be very good now Terrible service. They use to be quick on settling claims now any excuse not to pay. Covering less while advertising more. I will not be renewing with them. Stay clear

Over a ten year period 2012 to 2022 my experience of Laya Healthcare has been egregious! I intend to compile a report for the European
Consumer Centre Ireland, It would take way too long to write the kind of review to please Trustpilot: I have very little, if any, positive assessments of Laya Healthcare.

E.g, having been welcomed effusively to join Laya Healthcare in May 2012 and paid high subscriptions for Thirty months, I was insanely told in 2014 by FIVE LAYA agents that I would not qualify for insurance cover until May 2022.
Under threat of breach of contract the Laya Board reinstated my cover in December 2014. Nothing improved over the following years up to December 2022 when Laya cancelled my membership. I have a full file of malfeasance to present to the European Consumer Centre Ireland within the next week.

Michael O'Doherty
D16H312

Table of my benefits states consultant visits fully covered. Not true. Just learned that I must spend €450 before I can get €40 back. Please change your table of benefits for Flex 500 Explore. Misleading. Disappointing.

I've tried calling Laya customer service today for information on my policy and there's a waiting time of 30 minutes. Unfortunately the customer service is abysmal, totally inadequate.

They cover barely anything. 500 euro for a CT and can claim none of it back. Dismal service and closer to a scam than an insurance company. Avoid like the plague. They probably wouldn't cover you for it anyway

Attended the very busy urgent care clinic in Cherrywood yesterday. In and out in 2 hours. Both the doctor and nurse were lovely and I was happy with my review. Waiting now for scan.
Clerical staff were lovely too.
Only down side was the signage as you come into the Cherrywood park. Unclear where the Laya centre was and where to park. And signage in general.
The Laya App is easy to navigate, the range of wellness services and health promotion is welcome.

Would not recommend. Need to read the fine print and even when you do they will twist it in their favour to make sure they don’t pay out on claims. They take an excessively long time to assess claims, need to be reported to the ombudsman. Important to know that you more than likely won’t be covered anyway when you do try and claim. Insurances policies that are a waste of money.

Good Cover at a reasonable price - love the app!

I've been with Lay for a number of years now and have used my cover to pay for hospital stays, GP visits, physiotherapy and I don't know what else.

With my current plan I get 50% back on day to day expenses and total cover for many procedures at approved hospitals and so far have never had a negative outcome.

Admittedly if you try call them the wait time can be excessive but lets be honest it's the 21st Century, so how often is a phone call absolutely necessary? The app is super handy I use it all the time.

However one thing I would like to see is the practitioner's name on the Statement of Claim.

Brutal customer service...waiting on phone 40 min
Cannot upload claims only my wife can..rediculous

Over the past 3 years we have had the unfortunate need to visit the walk-in centre in Cherrywood..
On all occasions we received a very poor level of care..on 2 occasions we were actually mis-diagnosed and was confirmed by our local GP....
I dont know what experience the "doctors" have, but its definately a very poor service...
After nearly 20 years ,I will not be re-newing my health insurance with them at the end of the month..
very poor.

Absolutely shocking company. Won’t engage with customers at all. Zero customer service. Impossible to contact on the phone. Avoid at all cost.

This company can improve its customer service and ensure the customer can make contact in a reasonable timeframe. Also their healthcare providers now have waiting lists of ten weeks or more for treatment. Unacceptable.

AVOID THIS CLINIC! I attended the Cherrywood Clinic last Sunday the 12th of Feb. When asked I informed the intake nurse of the symptoms I was experiencing and my allergies. I clearly stated that I am allergic to penicillin and that I also experience Hay-fever. I was sent back to the waiting room where I was subsequently called in by the doctor.

The doctor and I had a conversation about my symptoms and she said she would fill a prescription, which I picked up at reception before leaving. On my way to the pharmacy I decided to search online what medication i was prescribed by the doctor. To my horror, I was prescribed the very medication that I am allergic to, penicillin. I contacted the clinic immediately and was advised that they would have the doctor alter the prescription, there was no mention of it being a concern or an issue and it was downplayed immediately. I demanded to be contacted by the doctor who saw me to explain how this was even possible that she prescribed medication that I am allergic to. The doctor who I attended then called me, downplaying the issue and said that they are "working closely with their software developers to make it easier to see patient allergies and that this was a technical glitch". This is unacceptable. How many patients are currently at risk of the same issue and how many patients would investigate what medicines they are instructed to take? How many patients in the past five days have been at risk of taking medicines that have been inaccurately prescribed to them? How is this not an urgent situation and why is Laya not taking immediate action to correct this assumed technical glitch or have I been lied to?

Attended Laya Cherrywood today. It is a model of excellence that could be emulated by many GP practices.
Easy to check in and register. I was triaged by a nurse within 5 minutes and seen by a doctor within 15 minutes. Put my mind at ease and left with a prescription and reassurance.
Well done and thanks.

Went to laya clinic in cherry wood with our 7 year old son, and 4 year old daughter, our son injured his leg. When we arrived , there was very little information given about wait times, no real conversation at all, when it was our turn to see a doctor I brought my son through, after about 15 minutes, once the nurse had taken a look, another nurse came in and asked for a car key for my wife, she then told me she had to wait outside and was not allowed in the waiting room ( fairly empty ) I came out to find a security guard there waiting for my wife to leave, we were told if my wife and 4 year old did not leave the police would be called, to say this is unacceptable is an understatement, we refused and waited until the doctor had treated our son, when asking the security guard and nurse we were told "it's policy" appalling behaviour from a healthcare provider we have paid insurance to, just to be treated this way. We had moved from vhi and based on the experience we had in the vhi clinic in dundrum , we will be moving back. VHI was welcoming, friendly and helpful and made the experience as painless as possible, the exact opposite of laya healthcare, shameful

The absolute worst insurance provider. Stay away.

I have been trying to claim expenses for getting a dental crown done for three weeks now! Whatever I submit, this joke of an insurer keeps rejecting. Now they request that I print some new form and have the dental clinic fill it out. And they also only reimburse up to 70% of the costs and up to 600 euro which is nowhere near what a serious dental work costs now. I cannot stand Laya, and I wish this company goes bankrupt.

With Laya a number of years and found them helpful and reliable in previous years but something has changed in more recent times and they are awful to deal with. Expensive polices and will look for any excuse not to cover. Will be changing provider asap. Do not recommend at all. “Looking after you always”?? Don’t fall for it.

Don't go with them looters stay away from this insurance company

The worst health insurance in Ireland.
Avoid if you can. I had insurance with them for 2 years, after that my employer offered a corporate plan and cancel the insurance with them was absolutely disgraceful, I had to call 3 times and each time I received a different instruction on how to cancel my cover.
A year ago I used to work for an other health insurance provider and to cancel a policy you just needed to make a phone call and that was it, it could be done in 5 minutes.
Laya provided me with a completely different experience, apart from the agents giving me 3 different instructions on how to cancel my policy the last agent said that I couldn't cancel my cover. I never had any claim so this should be a very simple process.
By the end of the last time I called them I requested to have a supervisor to call me back, a week later and I am still waiting for the call and my cover is not yet cancelled.
It is just unbelievable the lack of respect of Laya with its customer but not as bad as they treat their employees.