Lawsons (Whetstone) Ltd - Ascot Omdömen 

Massive shout out to Vern. Thank you so much for your experience and expert knowledge when helping me with my project.

There was a short delivery of two items on a big order. I told the delivery man and asked in writing twice for the two missing items to be dropped off. I finally threatened to inform social media of their dreadful service and this is my first attempt to use Trustpilot.

UPDATE: October 20th, After informing social media and threatening to inform the Operations manger, the problem was resolved.

An answer to Lawsons, well I guess the driver would say that but what's more telling to me is after your investigation you couldn't even get my order correct in your reply.

An absolutely appalling service.
Went in to Ascot branch and ordered goods for delivery a week in advance. Bank holiday weekend approaching so I knew it would be best to get in early and ensure my spot. Friday, delivery day, not a peep from Lawsons, had to chase up the delivery at midday, the branch said they'd check with transport and call me back. That didn't happen so I called again, this time told they were experiencing transport issues and they could get to me today it and it would be tomorrow. That's one days work lost. Saturday comes no delivery so I chase at 11am, tole we'll check with transport and call you back. No call back. I call again at 11:30am told they wouldn't be able to deliver until Tuesday after BH Monday. I always try to support local businesses but now I will have to rethink my approach.

The whole service experience with Lawsons, from first to last was disappointing if not to say aggravating!

We ordered and paid for an arch plus a couple of fence panels on 15th April, and were told that there may be a delay on the order as the arch was not immediately available. I was told someone would be in touch with an update on the delivery time. But it wasn’t until I chased them up several times I was finally told the whole order would be delivered on Monday 29th April.

In stayed to take possession of the delivery, but nothing turned up and there was no apology for this. When I again contacted Lawsons I was told that if I had a problem I should contact a different Lawsons in outlet Ascot, as they were now dealing with my order.

Every time since then when I have been promised someone would let me know the status of my order, no one contacted me and I had to chase up directly to find out what was going on. The staff generally unhelpful if not rude when I complained that I was not happy with over a month delay in getting what I had already paid for.
It’s not that problems occurred that is an issue for me, but how the staff deal with customers and communicate what’s happening.

Finally, on 22nd May, having been offered no help or compensation for the very poor service I cancelled the order.

Very rude & patronising guy on the counter.I thought I had gone to the best place but will never go back or recommend them.
Is customer service dead?

I would have given them a zero if I could
Very rude and insulting people
I went to buy a Trowel and I genuinely asked if they can do a little discount
He said I will give you a discount for sure and charged me the full amount and said it’s the best price to you, his colleague decided to join in and said ( Are you sure you allowed to give that much discount)
I paid and left the site and I will never go there again
I hope you guys had a good laugh after I left

Fantastic service rec'd from start to finish. Was a pleasure dealing with Lawson's in Ascot, thanks to Elliot Young and the delivery drivers. Good quality materials delivered and professional service received. Excellent experience.

Excellent customer service and great value

Lawsons Ascot has in Elliott the best customer counter staff I have experienced in years. He is courteous, very polite and professional with a smile on his face. I buy all my materials from Lawsons Ascot, because of Elliott. We have built up a fantastic working relationship over the years. Where I know he will give me a good price for what I am purchasing. It isn’t just the firm, but the people they employ. In Elliott they have one of the best and I recommend him continually. Of which others agree. A breath of fresh air, particularly in this day and age.

I’ve been in the fencing trade for 42 years, and I use several suppliers but find Lawsons always have the supplies I need, have good quality materials at competitive prices and a great delivery service. The customer service is excellent and a special mention must go to Elliot and Tom at the front counter for being friendly, polite and knowledgeable, especially considering their ages.

good company. use elliot and ask for elliot. great help 100% clear cut

I'm a landscaper and use this local company for all my building supplies. Elliot especially is very switched on and very prompt. Thanks. Dan The Garden Alchemist

Very helpful and have great knowledge of products alway very competitive on prices and willing to work with you in any way they can which as a trade person this help massively

Great company, excellent service. Been buying materials from there for years. Elliot Young top seller.

Earlier and the team were very helpful on pricing and materials. I will be using Lawson is from now on for all my material. Very happy customer. Many thanks Sam from Sams roofing and building LTD

Good service, good materials, good price, order all the materials for our projects from them.

The sales man was brilliant I think his name was elliot .I needed a delivery desperately at the weekend I was able to place my order on the friday and get it delivered on the saturday morning . Elliot gave me exceptional service and prices compared to other competitors . Will be using them again just to hear elliots voice .

Use no one else good quality materials great price brilliant staff

Speak to Elliot Great service very helpful if don’t have in stock will find the product for you well recommend wouldn’t go anywhere else