My mum contacted Later Living when my dad got dementia. They helped her find a care home close by and suggested we apply for Continuing Healthcare. The lady, Jody, that we spoke to was so helpful... Se mer
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I contacted Later Living Helpline after seeing on their Facebook group that they were offering free Wills for people over 60. They referred me to Viva Planning in Birmingham. I honestly thought it... Se mer
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I have just received a cold call from this organisation. I note that they claim in review responses that they only contact people who have requested a call through a contact form. I have not fille... Se mer
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I made an enquiry on behalf of my parents as they are in their late 70's. The volunteer we spoke to at Later Living Helpline was polite, knowledgeable and very helpful. A free appointment was made wi... Se mer
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Företagsinformation
Skrivet av företaget
Later Living Helpline is a community‑focused service dedicated to supporting people over 60 and their families with clear, friendly, and reliable guidance. Our team is made up of volunteers who are passionate about helping older adults navigate later‑life decisions with confidence and peace of mind. We don’t provide estate planning or financial services ourselves, and we never charge for advice. Instead, we offer free information, answer general questions, and, when needed, refer you to trusted, qualified estate planning professionals who can give regulated advice. These referrals are always optional, and there is no obligation to proceed. Our mission is simple: to make later‑life support accessible, pressure‑free, and genuinely helpful. Whether you’re looking for information, reassurance, or a starting point for more specialist guidance, we’re here to help.
Kontaktuppgifter
Storbritannien
- laterlivinghelpline.co.uk
4,1
Bra
30 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Spoke to Lisa she gave me some…
Spoke to Lisa she gave me some excellent advice and then made me a free appointment with an Asset protection specialist who explained how we could protect our property against Future care home fees. Can't recommend everyone enough.
8 oktober 2026
Omdöme utan inbjudan
Thank you so much for your guidance at…
Thank you so much for your guidance at this time. Sue was so helpful and explained things clearly on how I may be able to get me some advice moving forward. Highly recommend.
2 oktober 2026
Omdöme utan inbjudan
I contacted Later Living Helpline after…
I contacted Later Living Helpline after seeing on their Facebook group that they were offering free Wills for people over 60. They referred me to Viva Planning in Birmingham. I honestly thought it was too good to be true, but we were very pleasantly surprised with the whole process.
We had two phone calls and our Will was completed completely free, just as promised. Jodie from Later Living was very polite, friendly and funny throughout the whole process. She is a lovely person with a lovely heart, and we really appreciated all her help.
I would definitely recommend Later Living Helpline to anyone looking for help with their Will.
28 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you were pleasantly surprised by the process and that everything was completed completely free, just as promised.
It’s especially lovely to hear your kind words about Jodie. We’ll certainly pass them on to her — she’ll be thrilled to know that she made the experience easier and more enjoyable for you.
Thank you again for your recommendation. We’re really pleased we could help you get your Will sorted.
Recommend- great experience
I spoke to a lovely lady named Sue who was very helpful and took time to explain how they can get me some free advice. I struggle with my hearing but she was very patient with me and genuinely wanted to help. Recommend their services
28 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for your lovely review. We’re really pleased to hear that Sue was able to take the time to explain everything clearly and provide you with the help and advice you were looking for.
We’ll make sure Sue sees your kind words. We’re especially glad that she was patient and took the time to make sure you felt comfortable throughout the conversation.
Thank you again for recommending Later Living Helpline. It was a pleasure to help.
Huge thanks for your help laterliving
Huge thanks for your help laterliving , we needed help and guidance and I know without your help we wouldn't of known who to talk to. Thanks again for putting us in contact with the right legal company 10/10 service 👍🏻 can't recommend enough
17 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for your fantastic review and kind words! We’re really pleased we could provide the guidance you needed and put you in touch with the right legal team.
It’s wonderful to hear that we were able to make things a little easier for you and help you find the right people to speak to. Thank you for trusting Later Living Helpline and for your 10/10 recommendation — it really means a lot to the whole team! 👍
My mum contacted Later Living when my…
My mum contacted Later Living when my dad got dementia. They helped her find a care home close by and suggested we apply for Continuing Healthcare.
The lady, Jody, that we spoke to was so helpful. As we live in Colorado, we were really stressed as my mum had no family in Essex. Jody made time and arranged a video call so I could be part of the conversation from here. She went above and beyond.
The team at Later Living Helpline are saints, and we are very appreciative of their efforts.
21 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for taking the time to share such a heartfelt review. We’re really pleased to hear that we were able to support your mum during what must have been an incredibly difficult and stressful time for your family.
It’s lovely to hear that Jody was able to arrange a video call so you could be involved from Colorado. We understand how difficult it can be when family members are living far away, so we’re glad we could help keep everyone involved and connected.
We’ll certainly pass your kind words on to Jody and the rest of the team. Thank you for putting your trust in Later Living Helpline — it truly means a lot to us to know that our support made a difference to your family.
Handled with care and understanding
I spoke to a lady named Susan, she was very helpful and understanding and took time to listen to me. I was asking on behalf of my parents and was worried as I don't live near them and my mum has recently been diagnosed with Alzheimer. She arranged a free video call for me and dad to be on to find out what can be done so the house doesn't get taken to pay for mum's care in the future. A great idea for everyone who is worried and certainly put my mind at rest. The whole process was handled with care and understanding. Thank you.
24 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that Susan took the time to listen and help you during what must be a very worrying time for you and your family.
We understand how difficult it can be when you don’t live close to your parents, so we’re glad we could arrange the video call and give you and your dad the opportunity to discuss your concerns and understand what options may be available.
We’ll make sure Susan sees your kind words. It means a great deal to us to know that you felt listened to, supported and reassured throughout the process.
Thank you again for choosing Later Living Helpline and for your kind recommendation.
Spoke to a very nice lady called…
Spoke to a very nice lady called barbara,who is a volunteer,so polite and very patient.Barbara made me a free appointment with an estate planner who gave us all the necessary information regarding protecting our home and savings from care fees.highly recommended.
24 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for your lovely review. We’re delighted to hear that Barbara was so helpful, polite and patient when speaking with you.
We’re especially pleased that she was able to arrange a free appointment with an estate planner and that you received the information you needed to better understand your options around your home and savings.
We’ll be sure to pass your kind words on to Barbara. Our volunteers give their time to help people find the right information and support, so it’s wonderful to hear that she made such a positive impression.
Thank you again for recommending Later Living Helpline — it really means a lot to us.
I made an enquiry on behalf of my…
I made an enquiry on behalf of my parents as they are in their late 70's. The volunteer we spoke to at Later Living Helpline was polite, knowledgeable and very helpful.
A free appointment was made with a fantastic Estate Planning company who went through their Will's and lasting power of attorneys and gave information on TIC and trusts to protect everything my parents have worked hard for. I was able to be on the call as well which gave us all peace of mind. Can't thank you enough. Highly recommend.
24 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for taking the time to leave such a wonderful review. We’re really pleased to hear that our volunteer was polite, knowledgeable and helpful when you first got in touch.
It’s great to know that the free appointment with the estate planning team gave your parents the opportunity to go through their Wills, Lasting Powers of Attorney and the different options available to them. We’re also glad that you were able to join the call and be part of the conversation — we understand how reassuring that can be for families.
Thank you again for trusting Later Living Helpline and for your kind recommendation. We’re delighted we could help your family find the right information and support.
Great company of volunteers put me in…
Great company of volunteers put me in touch with specialists for a free review
11 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for your kind review. We’re really pleased to hear that our volunteers were able to help and put you in touch with the right specialists for a free review.
Our aim is to make it easier for people to find the right information and professional support, so it’s great to know we could assist you.
Thank you again for taking the time to recommend Later Living Helpline — it’s very much appreciated.
Excellent company
Excellent company, couldn’t recommend highly enough. They really helped my parents out.
17 september 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for your wonderful review and kind recommendation. We’re delighted to hear that we were able to help your parents and provide them with the support they needed.
It means a lot to know that our service made a positive difference to your family. Thank you again for taking the time to share your experience with Later Living Helpline.
Rude and inflexible
Update: Later Living Helpline have responded be;pw saying that phone numbers aren't filled in automatically on Instagram but that is not accuate. They do. I should have paid attention to that admittedly but it DID fill in automatically which I only realised too late. I absolutely would NOT have given my phone number if it needed to be filled in.
I responded to an ad on Instagram which I didn't realise had included my phone number. I don't like being called and pressured into things - I'd rather be sent information I can read and absorb in my own time before agreeing to a meeting. So I avoided the very persistent calls for a few days. Jody kept persisting however so I just answered a call and when I explained that I'd rather be sent information she adopted a patronising tone to tell me that the subject was 'too complex for that and that's why 70,000 people lose their homes to pay for care'. Thank you. I'm aware. She then put the phone down on me before I could explain that I'd rather be sent some information to read.
The complexity of the issue is that it's far too complex to get across in a phone call, in my view. Unless you're into pressuring vulnerable elderly people (which I'm not, but is why I'm helping my mum!) into agreeing to things they don't fully understand.
I want to understand fully the credentials of the organisation I'm talking to before I'm pressured to commit time to an appointment. So unless you're willing to provide different ways for people to engage with your expertise, then it's a no from me. I am planning how to protect my own estate and helping my mum with hers so we'll just take our business elsewhere.
27 augusti 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience didn’t feel positive, and we appreciate the chance to clarify how our process works.
When someone responds to our Instagram advert, the phone number field does not autofill and the consent box is not pre‑ticked. A person has to manually enter their number and actively tick the box confirming they would like a call with further information. We only ever call people who have done both of these things.
Regarding written information: protecting a home from future care fees is not something that can be explained in a generic leaflet. Every situation is different depending on age, health, marital status, location, and ownership structure. Without understanding these details, it isn’t legally possible for us to send personalised guidance.
We also have strict rules around people contacting us about their parents’ homes. We cannot legally discuss or provide information about someone else’s assets without speaking directly to the homeowner. Unfortunately, we receive many enquiries from people trying to protect a parent’s home for inheritance reasons, which is why our volunteers must confirm who they are speaking to and whether the person is the homeowner.
Later Living Helpline does not provide the advice itself. We simply arrange free appointments with qualified estate‑planning specialists. These appointments must be done face‑to‑face (via video call) for legal reasons, including confirming identity and consent, and ensuring no vulnerable person is being pressured by someone else.
The initial 5–10 minute phone call you received was only to confirm who we were speaking to and whether an appointment would be appropriate. Our volunteer recalls that when you said you preferred written information, she explained why that wasn’t possible. When you then said you did not want to continue the phone call, she respected your wishes and ended the call immediately.
We understand that phone calls aren’t everyone’s preferred method of communication, and we’re sorry this process didn’t suit you. However, based on the information you provided and the consent you gave, our team followed the required legal steps and ended the call as soon as you expressed that you didn’t want to continue.
We wish you and your mum all the best with your estate‑planning journey.
As you have updated your negative comment, we need to add this clarification to our reply. When we said the phone number is not filled in automatically, we did not say that Instagram itself doesn’t do this. It depends entirely on how the contact form is created in Meta. When you create a form on Facebook or Instagram, the creator — in this case, us — chooses whether the phone number autofills or not. We deliberately set it so the number must be entered manually to prevent people who are not genuinely interested from wasting our time. We are too busy to call people who do not want information.
We also ended the call because you were trying to discuss someone else’s assets for your own benefit. This is not allowed. If your mother wants to protect her home for inheritance purposes, she must be the one to contact someone directly. We receive many enquiries from children asking how to secure their inheritance as if it is owed to them, but this is a conversation that must take place between you and your mother.
Twice received unsolicited calls and…
Twice received unsolicited calls and when I explained I couldn’t have a conversation right now the agent was very rude to me and hung up before I could tell her why.
10 juni 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you for your review. We take this very seriously, as we do not make unsolicited calls. We only contact people who have requested information or advice through one of our forms.
We have already requested the details you were called on so we can check our CRM. If we can locate your number, we will be able to confirm when the request was made, how it was submitted, and the IP address used. If we cannot find your details, we can confirm that the call did not come from our organisation.
We would never expect anyone to speak when they are unavailable, and we certainly do not tolerate rudeness from any volunteer. Please provide the number that was called so we can investigate this properly and give you a clear answer.
Super lead towards saing my inheritence
They passed me over to a free advice line in planning for will and capital protection trust.
Super.
8 april 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you for your feedback. We’re glad you found the guidance helpful and that our team were able to connect you with the free advice line for your will and trust planning. If you ever need further support, we’re here to help.
Clearly explained and engaging
23 mars 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for your kind words. I’m really glad you found it clearly explained and engaging. Your feedback means a lot and helps me keep improving.
I was made aware that it is not good to…
I was made aware that it is not good to have a will that leaves everything to our partners as in my case if I died my husband would have to go into care and all of our property would go to the care home and not to our children as we would want
28 februari 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you for your feedback. We're glad the session helped highlight some important considerations around wills and future planning. These are not always easy topics, but having the right information can make a big difference when it comes to protecting your wishes and your family. We're here if you need any further guidance.
Trust fund advice
The organization of the talk about trust funds was very easy and well done.
The follow up video call was executed well.
The chap who I spoke to was well informed about what a trust fund is and what you have to do to set one up.
He gave me very good advice on what can be put in trust as well as what cannot be achieved.
10 mars 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you for your thoughtful feedback! We're delighted to hear that you found the talk well organised and the follow-up call helpful. It's great to know their consultant was able to provide clear, informative advice around trust funds and guide you through what can and can’t be achieved. We really appreciate you taking the time to share your experience.
Very informative
I was given a lot of very helpful information and advice.
3 februari 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you for your kind words! We're really glad you found the information and advice helpful. If you ever need anything else, we're always here to help.
A great experience
A great experience. Very pleased with the service from both Later Living and Viva. The free session gave me much ‘food for thought’. It was very informative and the consultant from Viva was very patient, helpful and knowledgeable. A great service. Thank you.
19 mars 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you so much for your kind words! We're delighted to hear you had a great experience with both Later Living and Viva. It's fantastic that you found the session informative and helpful—our consultants always aim to provide clear, patient, and knowledgeable support. We really appreciate your feedback!
Very pleasant yo feal with later living…
Very pleasant yo feal with later living help line
8 mars 2026
Omdöme utan inbjudan
Svar från Later Living Helpline
Thank you! We're really glad you had a pleasant experience with the Later Living Helpline. It means a lot to us 😊
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